Ford Mustang Owners Manual

							View/Edit Route
Access these features when a route is
active:
Menu Item
View route
Edit destination/waypoint
Edit turn list
Re-route
Edit route preferences
Edit traffic preferences
Cancel Route HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
Navigation Map Updates
Annual navigation map updates are
available for purchase through your
dealership.
Navigation Voice Commands When in navigation mode, press
the voice button on the steering
wheel controls.
After the tone, say any of the following or a similar command: Voice command
Destination
Zoom out
Zoom In
Where am I?
help
The following commands can only be used when a navigation route is active: Voice command
Reroute
Cancel route
Show whole route
Repeat last instruction
Show route summary
257
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2E142599  
						

							One-shot Destination Street Address
To set a destination with voice
commands, you can say:
Action and Descrip-
tion
Voice Command
The system asks
you to say the full address. The
system displays an
example on-screen.
Destination
address You can then speak the address naturally,
such as "One two three four Main Street,
Anytown".
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, please refer to the
tables below.
To check your cell phone's compatibility,
visit the regional Ford website.Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about
audio adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC performance.
A lot of background
noise during a phone
call.
Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction.
During a call, I can hear
the other person but
they cannot hear me.
Make sure that the microphone for
SYNC is not set to off.
Check your cell phone's compatib-
ility.
This is a cell phone-
dependent feature.
SYNC is not able to
download my phone-
book. Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction. Try pushing your phonebook
contacts to SYNC by selecting the
option to add.
You must switch on your cell phone
and the automatic phonebook
download feature on SYNC.
Try pushing your phonebook
contacts to SYNC by selecting the
option to add.
Limitations on your cell
phone's capability.
The system says
"Phonebook down-
loaded" but my SYNC
phonebook is empty or
is missing contacts.
258
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							Cell phone issues
Possible solution
Possible cause
Issue
If the missing contacts are stored
on your SIM card, try moving them
to your cell phone's memory.
Remove any pictures or special ring
tones associated with the missing
contact.
You must switch on your cell phone
and the automatic phonebook
download feature on SYNC.
Check your cell phone's compatib-
ility.
This is a cell phone-
dependent feature.
I am having trouble
connecting my cell
phone to SYNC. Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction. Try deleting your device from SYNC
and deleting SYNC from your
device, then trying again.
Always check the security and auto
accept prompt settings relative to
the SYNC Bluetooth connection on
your cell phone.
Update your cell phone's firmware.
Switch off the auto download
setting.
Check your cell phone's compatib-
ility.
This is a cell phone-
dependent feature.
Text messaging is not
working on SYNC. Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Make sure the connection status
shows Not Connected.
• Press the blue circle to enter the
next menu.
259
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							Cell phone issues
Possible solution
Possible cause
Issue
•Turn on Show Notifications.
• Turn on Sync Contacts.
Your iPhone is now set up to
forward incoming text messages to
SYNC.
Repeat these steps for every other
Sync vehicle you are connected to.
Your iPhone will only forward
incoming text messages to SYNC if
it is unlocked.
Replying to text messages using
SYNC is not supported by iPhone.
Text messages from WhatsApp and
Facebook Messenger are not
supported.
Your cell phone must support
downloading text messages
through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text messages
do not work on my cell
phone. Access the text messaging menu of
SYNC to see if your cell phone
supports the feature. Press the
PHONE button and then scroll and
select the option for text
messaging, then press 
OK.
Because each cell phone is
different, refer to your device's
manual for the specific cell phone
you are pairing. In fact, there can be
differences between cell phones
due to brand, model, service
provider and software version.
This is a cell phone limit-
ation.
260
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							USB and media issues
Possible solution
Possible cause
Issue
Try switching off the device, resetting
it or removing the battery, then trying
again.
Possible device
malfunction.
I am having trouble
connecting my device. Make sure you are using the manufac-
turer's cable.
Make sure correctly insert the USB
cable to the device and your vehicle's
USB port.
Make sure that the device does not
have an auto-install program or
active security settings.
Make sure you are not leaving the
device in your vehicle during very hot
or cold temperatures.
This is a device limita-
tion.
SYNC does not recog-
nize my device when I
start my vehicle.
Make sure you connect the device to
SYNC and press play on your device.
This is a device-
dependent feature.
Bluetooth audio does
not stream. The device is not
connected.
Make sure that all song details are
populated.
Your music files may not
contain the correct
artist, song title, album
or genre information.
SYNC does not recog-
nize music that is on my
device. Try replacing the corrupt file with a
new version.
The file may be
corrupted.
Some devices require you to change
the USB settings from mass storage
to media transfer protocol class.
The song may have
copyright protection
that does not allow it to
play.
261
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							USB and media issues
Possible solution
Possible cause
Issue
From the iPhone or iPod Touch music
now playing screen, select the audio
device airplay icon at the very
bottom of your iPhone or iPod Touch
screen.
This is a device limita-
tion.
When I connect my
iPhone or iPod Touch
through the USB and
Bluetooth Audio at the
same time, I sometimes
do not hear any sound.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select
SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice
commands.
SYNC does not
understand what
I am saying.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
You may be speaking
too soon or at the
wrong time.
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice
commands.
SYNC does not
understand the
name of a song or
artist. Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
You may not be saying
the name exactly as the
system saved it.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
262
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							Voice command issues
Possible solution
Possible cause
Issue
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title,
as the system does not recognize them.
The system may not be
reading the name the
same way you are
saying it.
Review the cell phone voice commands at
the beginning of the cell phone section.
You may be using the
wrong voice
commands.
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call. You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you.  See  (page 204).
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
You may not be saying
the name exactly as the
system saved it.
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
Contacts in your
phonebook may be very
short and similar or they
may contain special
characters.
If the contacts are in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".
Your phonebook
contacts may be in
capital letters.
SYNC applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may be saying the
foreign names using the
currently selected
language for SYNC.
The SYNC voice
control system is
having trouble
recognizing
foreign names
stored on my cell
phone.
263
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							Voice command issues
Possible solution
Possible cause
Issue
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC.
The SYNC voice
control system is
having trouble
recognizing
foreign tracks,
artists, albums,
genres and
playlist names
from my media
player or USB
flash drive.
SYNC uses a synthetically generated voice
rather than pre-recorded human voice.
SYNC uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and the
pronunciation of
some words may
not be accurate
for my language. SYNC offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example," play
artist Madonna).
264
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							General
Possible solution
Possible cause
Issue
SYNC only supports four languages in a
single module for text display, voice
control and voice prompts. The country
where you bought your vehicle dictates
the four languages based on the most
popular languages spoken. If the selected
language is not available, SYNC remains
in the current active language.
SYNC does not support
the currently selected
language for the instru-
ment cluster and
information and enter-
tainment display.
The language
selected for the
instrument cluster
and information
and entertainment
display does not
match the SYNC
language (phone,
USB, Bluetooth
audio, voice
control and voice
prompts).
SYNC offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting
a track, artist, album, genre or playlist
directly from your media player (for
example, play artist Madonna). SYNC with Touchscreen System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC system.
265
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing SYNC™ 2 
						

							ELECTROMAGNETIC
COMPATIBILITY
WARNINGS
Your vehicle has been tested and
certified to legislations relating to
electromagnetic compatibility
(72/245/EEC, UN ECE Regulation 10 or
other applicable local requirements). It is
your responsibility to make sure that any
equipment you have fitted complies with
applicable local legislations. Have any
equipment fitted by an authorized dealer. WARNINGS
The radio frequency transmitter
equipment, for example cellular
telephones and amateur radio
transmitters, may only be fitted to your
vehicle if they keep to the parameters
shown in the table below. There are no
special provisions or conditions for
installations or use. Do not mount any transceiver,
microphones, speakers, or any other
item in the deployment path of the
airbag system. Do not fasten antenna cables to
original vehicle wiring, fuel pipes and
brake pipes.
Keep antenna and power cables at
least 10 cm (3.9 in) from any
electronic modules and airbags. 266
Mustang (CZG) Vehicles Built From: 13-07-2015, GR3J 19A321 AKA enGBR, Edition date: 06/2015, First Printing AppendicesE170906
123