Epson X400 Manual
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8. Dothe following, depending onthe results ofthe product check: • Ifthe page prints andthenozzle checkpattern iscomplete, theproduct isoperating properly.Any operation problemyoumay have could becaused byyour computer, cable,software, orselected settings. Checktheother solutions inthis book ortry uninstalling andreinstalling yourprinter software. • Ifthe page prints butthenozzle checkpattern hasgaps, cleanoralign theprint head. • Ifthe page doesnotprint, theproduct mayhave aproblem. Checktheother solutions inthis manual. Ifthey donot work, contact Epson. Parent topic:Solving Problems Related concepts When toUninstall YourProduct Software Print Head Cleaning Print Head Alignment Related references Where toGet Help Resetting ControlPanelDefaults If you have aproblem withsettings onthe product controlpanel,youcanreset themtotheir factory defaults. Youcanchoose whichsettings toreset orreset themall. 1. Press the homebutton, ifnecessary. 2. Press theleftorright arrow buttons toselect Setup andpress theOK button. 171
You seethisscreen: 3. Press theupordown arrow buttons toselect Restore DefaultSettings andpress theOK button. You seethisscreen: 4. Press theupordown arrow buttons toselect oneofthese options andpress theOK button: • Wi-Fi Settings :Resets allnetwork settings. • All except Wi-FiSettings :Resets allcontrol panelsettings, exceptfornetwork settings. • All Settings :Resets allcontrol panelsettings. 172
You seeaconfirmation screen. 5. Press theOK button toreset theselected settings. (Press thestopbutton ifyou want tocancel theoperation.) Parent topic:Solving Problems Solving SetupProblems Check thesesections ifyou have problems whilesetting upyour product. Noise AfterInkInstallation Software Installation Problems Control PanelSetup Problems Parent topic:Solving Problems Noise AfterInkInstallation If you hear noises fromyourproduct afterinstalling ink,check thefollowing: • The firsttime youinstall inkcartridges, theproduct mustprime itsprint head. Waituntilpriming finishes beforeyouturn offthe product, oritmay prime improperly anduseexcess inkthe next time you turn iton. Your product isfinished primingtheprint head when the power lightstops flashing. • Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished after approximately 5minutes, turnoffyour product. Turnitback onand check tosee ifcharging isstill in progress. Ifitis still inprogress, contactEpsonforhelp. Parent topic:Solving SetupProblems Related topics Replacing InkCartridges Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand theUSB cable issecurely connected atboth ends. Ifyou still have problems installingsoftware, disconnect thecable andcarefully followtheinstructions onthe Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. • Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. 173
• In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements Mac System Requirements Control PanelSetup Problems If you have problems settingupthe control panel,trythese solutions: • To view LCDscreen textinadifferent language, youcanselect adifferent Language setting. • To adjust theposition ofthe control panel,carefully raiseorlower itusing therelease bar. Parent topic:Solving SetupProblems Related tasks Changing LCDScreen Language Adjusting ControlPanelPosition Turning OffControl PanelSounds Solving Network Problems Check thesesolutions ifyou have problems settinguporusing yourproduct onanetwork. Note: Breakdown orrepair ofthis product maycause lossofnetwork dataandsettings. Epsonisnot responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We recommend thatyoumake yourownbackup orprint outyour network dataandsettings. Product CannotConnect toaWireless RouterorAccess Point Network Software CannotFindProduct onaNetwork Product DoesNotAppear inMac OSXPrinter Window Cannot PrintOver aNetwork Cannot ScanOveraNetwork 174
Printing aNetwork StatusSheet Parent topic:Solving Problems Product CannotConnect toaWireless RouterorAccess Point If your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions : • Make suretoplace yourproduct withincontact rangeofyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or another device. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. • Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess point. Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To obtain yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour router oraccess pointdocumentation toadd theaddress tothe list. • Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that came withyour product toenter yourwireless networknamemanually. • Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany required password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA passphrase correctly. Parent topic:Solving Network Problems Related tasks Selecting WirelessNetworkSettingsFromtheControl Panel Network Software CannotFindProduct onaNetwork If EpsonNet Setupcannot findyour product onanetwork, trythese solutions: • Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour product controlpanel. • Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain. Parent topic:Solving Network Problems 175
Related concepts When toUninstall YourProduct Software Related tasks Selecting WirelessNetworkSettingsFromtheControl Panel Product DoesNotAppear inMac OSXPrinter Window If your product doesnotappear inthe Mac OSXprinter window, trythese solutions: • Turn yourproduct off,wait 30seconds, thenturnitback onagain. • Ifyou areconnecting theproduct viaEpsonNet SetupandtheWiFi lightonyour product isnot solid green, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyoursoftware. Parent topic:Solving Network Problems Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour product isturned on. • Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation. • Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis Disconnected ,check anycable connections andturn your product offand then onagain. • Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Make sureyourcomputer andproduct areboth using thesame wireless network. • Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place your product closertoyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Ifyou areconnecting theproduct viaEpsonNet SetupandtheWiFi lightonyour product isnot solid green, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyoursoftware. Parent topic:Solving Network Problems Related tasks Printing aNetwork StatusSheet Selecting WirelessNetworkSettingsFromtheControl Panel 176
Cannot ScanOveraNetwork If you cannot startEPSON Scanforscanning overanetwork, trythese solutions: • Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try scanning againatalower resolution. • Ifnetwork communication wasinterrupted whilestarting EPSON Scan,exitEPSON Scan,waitafew seconds, andrestart it.IfEPSON Scancannot restart, turnoffyour product, turnitback on,and try restarting EPSONScanagain. • Check theconnection settingandtesttheconnection usingEPSON ScanSettings: Windows :Click orStart >All Programs orPrograms >EPSON >EPSON Scan>EPSON Scan Settings .Make suretheConnection settingisset toNetwork ,then clicktheTest button. Mac OSX:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings . Make suretheConnection settingisset toNetwork ,then clicktheTest button. • Make suretheoption selected asthe Timeout Settinginthe EPSON ScanSettings program islong enough tocomplete scanningoveranetwork. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. Note: WithMacOSX10.6, 10.7,or10.8, inaddition toscanning withImage Capture, youcandownload and install EPSON Scanscanning software. EPSONScanprovides additional imageadjustment and photo correction featuresforenhancing scannedimages,andprovides aninterface forTWAIN- compliant OCRscanning software, suchasABBYY FineReader. Todownload EPSONScan,visit Epsons driverdownload site(U.S. downloads orCanadian downloads ). Parent topic:Solving Network Problems Related topics Scanning Printing aNetwork StatusSheet You canprint anetwork statussheettohelp youdetermine thecauses ofany problems youmay have using yourproduct onanetwork. 1. Press the homebutton, ifnecessary. 2. Press theleftorright arrow buttons toselect Setup andpress theOK button. 3. Press theupordown arrow buttons toselect Wi-FiSettings andpress theOK button. 177
You seethisscreen: 4. Press thearrow buttons toselect Confirm Wi-FiSettings andpress theOK button. You seethisscreen: 5. Press the startbutton toprint thenetwork statussheet. (Press thebackbutton ifyou want tocancel theoperation.) Examine thesettings shownonthe network statussheettodiagnose anyproblems youhave. Parent topic:Solving Network Problems 178
Solving Copying Problems Check thesesolutions ifyou have problems copyingwithyour product. Product MakesNoise,ButNothing Copies Product MakesNoiseWhen ItSits foraWhile Parent topic:Solving Problems Product MakesNoise,ButNothing Copies If your product makesanoise, butnothing copies,trythese solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Ifthe nozzle checkpagedoesnotprint, buttheproducts powerlightison, make sureyourproduct software isinstalled correctly. • Make sureyourproduct islevel (nottilted). Parent topic:Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Product MakesNoiseWhenItSits foraWhile Your product isperforming routinemaintenance. Thisisnormal. Parent topic:Solving Copying Problems Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Paper JamProblems Paper Ejection Problems Parent topic:Solving Problems 179
Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Ifpaper doesnotfeed forprinting, removeit.Then reload itin the sheet feeder against theright side and beneath thetab. Slide theedge guide against theedge ofthe paper, making surethatthepaper stack isnot above thearrow markonthe edge guide. • Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it. • Ifpaper jamswhen youload onlyoneortwo sheets, tryloading moresheets atatime. Donot load more thantherecommended numberofsheets. • Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets. • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick. • Load paper inthe sheet feeder printable sideup. • Follow anyspecial loading instructions thatcame withthepaper. Parent topic:Solving PaperProblems Related references Paper JamProblems Paper Loading Capacity Related topics Loading Paper Paper JamProblems If you have problems withpaper jams,trythese solutions: 1. Cancel theprint jobfrom yourcomputer, ifnecessary. 2. Gently pulloutany jammed paperfromtheoutput trayand sheet feeder. 3. Press the startbutton toresume printing. Ifthe product messages stillshow anerror, continue with the next step. 4. Press thepower button toturn theproduct off. 5. Lift upthe scanner unit,andremove thejammed paperandanytorn pieces. 180