Epson WorkForce 610 User Manual

							Purchasing Epson Ink Cartridges41
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Use the following part numbers when you order or purchase new ink cartridges:
Note: 
We recommend that you use genuine Epson cartridges and do not refill them. The use 
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency 
of use, and temperature. For print quality, a small amount of ink remains in the cartridge 
after the “replace cartridge” indicator comes on. Your product ships with full cartridges 
and part of the ink from the first cartridges is used for priming the product.
For best printing results, use up a cartridge within six months of opening the package.
Store ink cartridges in a cool, dark place. If cartridges were exposed to a cold 
environment, allow them to warm up to room temperature for at least 3 hours before 
using them.
Ink colorStandard-capacityHigh-capacityExtra High-capacity
Black 69 68 97
Magenta 69 68 —
Yellow 69 68 —
Cyan 69 68 —
 
						

							42Maintaining Your All-in-One
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new 
cartridges immediately after removing the old ones.
Caution: 
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are 
vacuum packed to maintain reliability.
Leave the expended cartridge(s) installed until you have obtained a replacement, or the 
ink remaining in the print head nozzles may dry out.
1. Turn on your product.
If a cartridge is expended, you see a message on the 
display screen. Note which cartridges need to be 
replaced and press OK. (You cannot print until you 
have replaced any expended ink cartridges.)
If you’re replacing a cartridge before you see a message on the display screen, 
press the Home button, press l, r, u, or d to select Setup, then press OK. 
Press l or r to select Maintenance, then press OK. Select Ink Cartridge 
Replacement and press OK.
2. Lift up the scanner, then open the cartridge cover.
3. Squeeze the tab on the cartridge and lift it straight 
up. Dispose of it carefully. Do not take the used 
cartridge apart or try to refill it.
Warning: 
If ink gets on your hands, wash them thoroughly with 
soap and water. If ink gets into your eyes, flush them 
immediately with water. Keep ink cartridges out of the 
reach of children.
 
						

							Replacing Ink Cartridges43
4. Before you open the new cartridge 
package, shake it gently four or five 
times. Then remove the cartridge 
from the package. Do not touch the 
green chip on the side.
5. Remove the yellow tape from the 
bottom of the ink cartridge. 
Caution: 
Do not remove any other labels or seals, or ink may leak.
6. Insert the new ink cartridge into the holder and push it down until it clicks 
into place.
7. Once you replace all the cartridges that need replacing, close the cartridge 
cover and push it down until it clicks into place.
8. Lower the scanner.
9. Press OK to begin charging the ink. This takes about 3 minutes. When you 
see a completion message on the display screen, ink charging is finished.
Caution: 
Never turn off your product while ink is charging or you’ll waste ink. If you see an ink 
replacement message on the display screen, press OK and press down all the 
cartridges securely. Then press OK again.
Note: 
If you replaced a cartridge while copying a document or photo, cancel printing and 
make sure your original is still placed correctly on the scanner glass. Then copy your 
original again.
If you remove a low or expended ink cartridge, you cannot reinstall and use the 
cartridge.
 
						

							44Solving Problems
Solving Problems
If you have a problem with your product, check the messages on the LCD display 
screen to diagnose the cause. You can also check “Problems and Solutions” on 
page 46 or see the online Epson Information Center for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to 
your product’s software. Open your online Epson Information Center and select 
Download the Latest Software or visit Epson’s support website at epson.com/
support (U.S.) or epson.ca (Canada).
With Windows, you can right-click the printer icon on your task bar and select 
Driver Update. You can also Click  or Start, select All Programs or 
Programs, select EPSON, select your printer’s folder, and click Driver Update.
 
						

							Error Indicators45
Error Indicators
LCD display screen messageProblem and solution
Paper jam. Open the scanner 
unit and remove the jammed 
paper. Then close the scanner 
unit and press x. See your 
documentation or Epson.com.
Paper is jammed. Carefully remove the jam 
(see page 47).
Paper jam. Open the scanner 
unit, remove jammed paper, 
then power off and on again. For 
details, see your documentation 
or Epson.com.
Communication error. Make 
sure the computer is connected, 
then try again.
Make sure the computer is connected 
correctly. If the error message still appears, 
make sure that scanning software is installed 
on your computer and that the software 
settings are correct.
A printer error has occurred. 
Turn power off and then on 
again. For details, see your 
documentation or Epson.com.
Turn your product off, make sure no paper is 
jammed inside (see page 47), and turn it 
back on. If the error is not resolved, contact 
Epson for help (see page 50).
A scanner error has occurred. 
Turn power off and then on 
again. If the error is not fixed, 
visit Epson.com for technical 
support.
Turn your product off and then back on. If 
the error is not resolved, contact Epson for 
help (see page 50).
The printer’s ink pads are 
nearing the end of their service 
life. Please contact Epson 
Support.
Parts inside your product are at the end of 
their service life. Contact Epson for help (see 
page 50).
The printer’s ink pads are at the 
end of their service life. Please 
contact Epson Support.
 
						

							46Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your product.
Note: 
If the screen is dark, your product is in sleep mode to save power. Press any button 
(except the POn button) to wake it up.
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right edge guide. Don’t 
load paper above the arrow mark inside the guide.
■Make sure the type of paper you loaded matches the paper size and paper type 
settings on the control panel when copying (see page 11), when faxing (see 
page 24), or in your printer software (see page 34). 
■Make sure your original is positioned against the back left corner of the 
scanner glass. If the edges are cropped, move your original away from the 
edges slightly.
Error in the data. The document 
cannot be printed. The data is 
not available because of a 
malfunction in the sending 
device.
See the documentation for the device 
transmitting the data.
Error in the data. The document 
may not be printed correctly. A 
part of the data is corrupted or 
cannot be buffered.
Cannot recognize the device. The memory card or storage device is not 
inserted correctly or there is a problem with 
the card or device. Remove it and check the 
card or device. If you’re using a memory 
card, make sure it is compatible with your 
product (see page 25).
Cannot recognize the memory 
card or disk.
Backup Error.
Error Code xxxxxxxx
A problem occurred and backup was 
canceled. Make a note of the error code and 
contact Epson for help (see page 50).
LCD display screen messageProblem and solution
 
						

							Problems and Solutions47
Paper Feeding Problems
■If paper doesn’t feed correctly, remove it from the sheet feeder. Tap the edges 
to align the stack of paper and flip through the stack to separate the sheets a 
little. Then reload the paper against the right side, and slide the left edge guide 
against the paper (but not too tightly).
■Do not load too many sheets at once (see page 6).
■Do not load paper with holes punched in it.
■If paper has jammed:
1. Press xStart to eject the jammed paper. 
2. If paper is still jammed, gently pull it out from the output tray or sheet 
feeder.
3. If paper is stuck inside, press the POn button to turn off the printer. 
Then lift the scanner, remove the jammed paper and torn pieces, close the 
scanner, and turn the printer back on.
 
						

							48Solving Problems
■If documents don’t feed correctly in the Automatic Document Feeder, make 
sure the corners of the paper are not bent, folded, or curled up. Do not load 
too many sheets at once (see page 10).
■If documents have jammed in the Automatic Document Feeder:
1. Open the ADF cover and pull any paper out to the left.
Caution: 
Do not try to remove the paper without opening the ADF cover first, or you 
could damage the mechanism.
2. Select Yes or press OK to clear any messages on the display screen.
3. Reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working. 
■Make sure the LINE port on your product is connected to a telephone wall 
jack. Verify that the telephone wall jack works by connecting a phone to it.
■If the line has static, press the Home button and select Setup. Press l or r to 
select Fax Setting, press OK, select Communication, then press OK. Turn 
off the V.34 and ECM (Error Correction Mode) settings.
■If your product is connected to a DSL phone line, you must have a DSL filter 
connected to the phone jack. Contact your DSL provider for the necessary 
filter.
 
						

							Problems and Solutions49
■If fax calls are disconnected when you hang up, make sure a phone or 
answering machine is connected to the EXT. port.
■If an answering machine is connected, be sure to set the number of rings to 
answer for receiving faxes to be greater than the number of rings for the 
answering machine (see page 17).
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■For the best print quality, use Epson special papers (see page 7) and genuine 
Epson ink cartridges (see page 42).
■If you notice light or dark bands across your printouts or they are too faint, 
run a nozzle check (see page 38) to see if the print head needs cleaning.
■If you notice jagged vertical lines, you may need to align the print head. See 
the online Epson Information Center for instructions.
■The ink cartridges may be low on ink. Check your cartridge status (see 
page 40) and replace cartridges, if necessary (see page 42).
■Make sure the document is placed flat against the scanner glass and your 
product is not tilted or placed on an uneven surface.
■Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not 
recommended and may permanently scratch the surface), or use a small 
amount of glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner 
directly on the glass.
■Make sure your paper isn’t damp or curled.
■Use a support sheet with special paper (such as a sheet of plain paper beneath 
the special paper sheet) or load your paper one sheet at a time. Remove sheets 
from the output tray so not too many collect at a time.
■Make sure that the paper support extensions are fully extended (see page 6).
 
						

							50Solving Problems
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 610 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and description of the problem
Then call:
■U.S.: (562) 276-4382, 6AM – 6PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6AM – 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
ArcSoft Print Creations™
www.arcsoft.com/support
NewSoft® Presto! PageManager®
(408) 503-1212
Fax (408) 503-1201
[email protected]