Epson WorkForce 610 User Manual

Purchasing Epson Ink Cartridges41
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Use the following part numbers when you order or purchase new ink cartridges:
Note: 
We recommend that you use genuine Epson cartridges and do not refill them. The use 
of...

42Maintaining Your All-in-One
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new 
cartridges immediately after removing the old ones.
Caution: 
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are 
vacuum packed to maintain reliability.
Leave the expended cartridge(s) installed until you have obtained a replacement, or the 
ink remaining in the print head nozzles may dry out.
1. Turn on your product.
If a cartridge...

Replacing Ink Cartridges43
4. Before you open the new cartridge 
package, shake it gently four or five 
times. Then remove the cartridge 
from the package. Do not touch the 
green chip on the side.
5. Remove the yellow tape from the 
bottom of the ink cartridge. 
Caution: 
Do not remove any other labels or seals, or ink may leak.
6. Insert the new ink cartridge into the holder and push it down until it clicks 
into place.
7. Once you replace all the cartridges that need replacing, close the cartridge...

44Solving Problems
Solving Problems
If you have a problem with your product, check the messages on the LCD display 
screen to diagnose the cause. You can also check “Problems and Solutions” on 
page 46 or see the online Epson Information Center for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to 
your product’s software. Open your online Epson Information Center and select 
Download the Latest Software or visit Epson’s...

Error Indicators45
Error Indicators
LCD display screen messageProblem and solution
Paper jam. Open the scanner 
unit and remove the jammed 
paper. Then close the scanner 
unit and press x. See your 
documentation or Epson.com.
Paper is jammed. Carefully remove the jam 
(see page 47).
Paper jam. Open the scanner 
unit, remove jammed paper, 
then power off and on again. For 
details, see your documentation 
or Epson.com.
Communication error. Make 
sure the computer is connected, 
then try again.
Make sure...

46Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your product.
Note: 
If the screen is dark, your product is in sleep mode to save power. Press any button 
(except the POn button) to wake it up.
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right edge guide. Don’t 
load paper above the arrow mark inside the guide.
■Make sure the...

Problems and Solutions47
Paper Feeding Problems
■If paper doesn’t feed correctly, remove it from the sheet feeder. Tap the edges 
to align the stack of paper and flip through the stack to separate the sheets a 
little. Then reload the paper against the right side, and slide the left edge guide 
against the paper (but not too tightly).
■Do not load too many sheets at once (see page 6).
■Do not load paper with holes punched in it.
■If paper has jammed:
1. Press xStart to eject the jammed paper. 
2. If...

48Solving Problems
■If documents don’t feed correctly in the Automatic Document Feeder, make 
sure the corners of the paper are not bent, folded, or curled up. Do not load 
too many sheets at once (see page 10).
■If documents have jammed in the Automatic Document Feeder:
1. Open the ADF cover and pull any paper out to the left.
Caution: 
Do not try to remove the paper without opening the ADF cover first, or you 
could damage the mechanism.
2. Select Yes or press OK to clear any messages on the display...

Problems and Solutions49
■If fax calls are disconnected when you hang up, make sure a phone or 
answering machine is connected to the EXT. port.
■If an answering machine is connected, be sure to set the number of rings to 
answer for receiving faxes to be greater than the number of rings for the 
answering machine (see page 17).
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■For the best print quality, use Epson special papers (see page 7) and...

50Solving Problems
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 610 Series)
■Product serial number (located on the label in...