Epson WorkForce 310 User Manual

							Problems and Solutions51
2. The message on the display screen asks if the paper 
has been removed. Press 1 to clear the message.
3. Close the ADF cover and reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the WorkForce 310 Series is connected to a 
telephone wall jack. Verify that the telephone wall jack works by connecting a 
phone to it.
■If the line has static, press Fax, press Menu, select Fax Setting, select 
Communication, and turn off the V.34 and ECM (Error Correction Mode) 
settings.
■If the WorkForce 310 Series is connected to a DSL phone line, you must have 
a DSL filter connected to the phone jack. Contact your DSL provider for the 
necessary filter.
■If you answer the phone and hear a fax tone and the call disconnects when you 
hang up, make sure there is a phone or answering machine connected to the 
EXT. port on the WorkForce 310 Series.
Print Quality Problems
■For the best print quality, use Epson papers (see page 15) and genuine Epson 
ink cartridges (see page 46).
■If you notice light or dark bands across your printouts or they are too faint, 
run a nozzle check (see page 42) to see if the print head needs cleaning.
■If you notice jagged vertical lines, you may need to align the print head. See 
the on-screen Epson Information Center for instructions.
■The ink cartridges may be low on ink. Check your cartridge status (see 
page 44) and replace cartridges, if necessary (see page 46).
■If you’re copying, place the document flat against the scanner glass. 
■Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not 
recommended), or use a small amount of glass cleaner on a soft cloth, if 
necessary. Do not spray glass cleaner directly on the glass.
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							52Solving Problems
Network Setup Problems
EpsonNet Setup was unable to find my printer on the network
Verify that the printer is turned on and connected to your network (see “Connect 
an Ethernet Network Cable” on page 5). Click Next to search for your printer on 
the network. Then continue with step 9 on page 8.
Network setup failed
Make sure that the printer is connected to your network (see page 5). Then 
remove and reinsert the CD to reinstall the printer software.
The printer does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s
TCP/IP settings are configured correctly. 
Network Printing Problems
Cannot print over the network
■Print a Network Status Sheet (see page 53) and verify that the network 
settings are correct.
If the Network Status is Disconnected, check your Ethernet cable connections 
and try turning the printer off and back on again.
■When using TCP/IP, make sure the printer’s IP address is set correctly for your 
network. If your network does not assign IP addresses using DHCP, you need 
to set the IP address manually.
■Make sure that the printer is turned on, and that your router, access point, 
switch, or hub link LED for the port the printer is connected to is on or 
flashing. If the link LED is off, try the following:
■Make sure the Ethernet cable is securely connected to both the printer 
and your router, access point, switch, or hub.
■Try connecting to another port on your router, access point, switch, or 
hub.
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							Problems and Solutions53
■Try connecting the printer to another router, access point, switch or hub.
■Try connecting the printer to your router, access point, switch, or hub 
with another Ethernet cable.
A dial-up connection dialog box appears when printing with EpsonNet 
Print
If you use a dial-up connection for Internet access, you will see this message every 
time you print. Try connecting to the Internet using a LAN connection or set your 
dial-up connection to dial manually (Never dial a connection).
Network Scanning Problems
Cannot find the scanner or start Epson Scan
■If network communication was interrupted while starting Epson Scan, exit 
Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, 
turn the printer off and back on, and then try restarting Epson Scan. Check 
the Timeout Setting in EPSON Scan Settings. For details, see the Epson 
Scan Help.
■If you are scanning a large document at high resolution, a communication 
error may occur. If the scan did not complete, lower the resolution.
Print a Network Status Sheet
1. Press the r Copy button.
2. Press the x Menu button.
3. Press u or d to select Print Network Status Sheet.
4. Press the x Color button to print a network status sheet.
5. Press the x Menu button to return to Copy mode.
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							54Solving Problems
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson WorkForce 310 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and description of the problem
Then call:
■U.S.: (562) 276-4382, 6AM – 6PM, Pacific Time, Monday through Friday 
■Canada: (905) 709-3839, 6AM – 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
NewSoft™ Presto! PageManager™
Phone: (408) 503-1212
www.newsoftinc.com
[email protected]
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							Notices55
Notices
Important Safety Instructions
Before using your WorkForce 310 Series, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the product near a wall outlet where the plug can be easily unplugged.
■If you won’t be using the product for a long period, unplug the power cord from the 
electrical outlet.
■Always turn off the product using the POn button, and wait until the POn light 
stops flashing before unplugging the printer or cutting off power to the electrical 
outlet.
■Avoid plugging the product into an outlet on the same circuit as a photocopier or air 
conditioning system that regularly switches on and off, or on an outlet controlled by a 
wall switch or timer.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the product, make sure the total ampere rating of 
the devices plugged into the extension cord does not exceed the cord’s ampere rating. 
Also, make sure the total ampere rating of all devices plugged into the wall outlet does 
not exceed the wall outlet’s ampere rating.
■Place the product on a flat, stable surface that extends beyond its base in all directions. 
It will not operate properly if it is tilted or at an angle.
■When storing or transporting the product, do not tilt it, stand it on its side, or turn it 
upside down; otherwise ink may leak from the cartridges.
■Avoid placing the product in locations that are subject to rapid changes in heat or 
humidity, shocks or vibrations, or dust.
■Leave enough room around the product for sufficient ventilation. Make sure the 
product is at least 4 inches (10 cm) away from the wall.
■Do not place the product near a radiator or heating vent or in direct sunlight.
■Do not block or cover openings in the product case or insert objects through the slots.
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							56Notices
■Do not use aerosol products that contain flammable gases inside or around the 
printer. Doing so may cause fire.
■Do not press too hard on the document table when placing the originals.
■Do not open the scanner section while the product is in use.
■Do not touch the flat white cable inside the product.
■Do not spill liquid on the product.
■Adjust only those controls that are covered by the operating instructions. Except as 
specifically explained in your documentation, do not attempt to service the product 
yourself.
■Unplug the product and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance.
LCD Screen Safety
■Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical 
cleansers.
■If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on 
your hands, wash them thoroughly with soap and water. If the liquid crystal solution 
gets into your eyes, flush them immediately with water. If discomfort or vision 
problems remain after a thorough flushing, see a doctor immediately.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water. If you still have discomfort or vision 
problems, see a doctor immediately.
■Do not put your hand inside the product or touch any cartridges during printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving 
cartridges uninstalled can dry out the print head and may prevent the product from 
printing. 
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the product. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area. Do not store the cartridge upside down.
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							Notices57
Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to 
reduce the risk of fire, electric shock, and personal injury, including the following:
■Do not use the Epson product near water.
■Avoid using a telephone during an electrical storm. There may be a remote risk of 
electric shock from lightning.
■Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution:
To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.
Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser 
that the Epson printer covered by this limited warranty statement, if purchased and 
operated only in the United States or Canada, will be free from defects in workmanship 
and materials for a period of one (1) year from the date of original purchase. For warranty 
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective 
during the warranty period, please call the Epson Connection at (562) 276-4382 (U.S.) or 
(905) 709-3839 (Canada) for warranty repair instructions and return authorization. An 
Epson service technician will provide telephone diagnostic service to determine whether 
the printer requires service. If service is needed, Epson will, at its option, exchange or 
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the 
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you 
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions). 
Shipments to other locations will be made freight collect. You are responsible for securely 
packaging the defective unit and returning it to Epson within five (5) working days of 
receipt of the replacement. Epson requires a debit or a credit card number to secure the 
cost of the replacement printer in the event that you fail to return the defective one. If 
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to 
Epson or its authorized service center, where the printer will be repaired and sent back to 
you. You are responsible for packing the printer and for all costs to and from the Epson 
authorized service center. When warranty service involves the exchange of the printer or a 
part, the item replaced becomes Epson property. The replacement printer or part may be 
new or refurbished to the Epson standard of quality, and, at Epsons option, may be 
another model of like kind and quality. Exchange products and parts assume the 
remaining warranty period of your original product covered by this limited warranty.
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							58Notices
What This Warranty Does Not Cover: This warranty covers only normal use in the 
United States and Canada. Using this product for continuous production or similar high 
duty purposes is not considered normal use; damage, maintenance or service from such use 
will not be covered under this warranty. This warranty is not transferable. This warranty 
does not cover any color change or fading of prints or reimbursement of materials or 
services required for reprinting. This warranty does not cover damage to the Epson 
product caused by parts or supplies not manufactured, distributed or certified by Epson. 
This warranty does not cover ribbons, ink cartridges or third party parts, components, or 
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer 
or user-added boards or components. Epson is not responsible for warranty service should 
the Epson label or logo or the rating label or serial number be removed or should the 
product fail to be properly maintained or fail to function properly as a result of misuse, 
abuse, improper installation, neglect, improper shipping, damage caused by disasters such 
as fire, flood, and lightning, improper electrical current, software problems, interaction 
with non-Epson products, or service other than by an Epson Authorized Servicer. If a 
claimed defect cannot be identified or reproduced, you will be held responsible for the 
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN 
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT 
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, 
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME 
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF 
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE 
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS 
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY 
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS 
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR 
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY 
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF 
WARRANTY OR ANY OTHER LEGAL THEORY.0 IN NO EVENT SHALL EPSON 
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF 
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and 
some jurisdictions do not allow the exclusion or limitation of incidental or consequential 
damages, so the above limitations and exclusions may not apply to you. This warranty 
gives you specific legal rights and you may have other rights which vary from jurisdiction 
to jurisdiction. 
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							Notices59
To find the Epson Authorized Reseller nearest you, visit our website at: 
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit
http://www.epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the representative unit tested and found to be compliant with the standards. 
Records maintained continue to reflect the equipment being produced can be expected to 
be within the variation accepted, due to quantity production and testing on a statistical 
basis as required by 47CFR §2.909. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Multifunction printer
Model: C362B
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							60Notices
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by 
the ACTA. On the back side is a label that contains, among other information, the FCC 
registration number and the ringer equivalence number (REN) for this equipment. You 
must, upon request, provide this information to your local telephone company. The 
information associated with the services the equipment is to be connected are REN: 0.1B, 
Jack type: RJ-11C.
The REN is useful to determine the quantity of devices that you may connect to your 
telephone line and still have all of those devices ring when your telephone number is 
called. In most, but not all areas, the sum of the RENs of all devices connected to one line 
should not exceed five (5.0). To be certain of the number of devices that you may connect 
to your line, you may want to contact your local telephone company to determine the 
maximum REN for your calling area. For products approved after July 23, 2001, the REN 
for this product is part of the product identifier that has the format US: 
BKMFA01BC362B. The digits represented by 00 are the REN without a decimal point 
(e.g., 00 is a REN of 0.0). For earlier products, the REN is separately shown on the label.
This equipment may not be used on coin service provided by the telephone company. 
Connection to party lines is subject to state tariffs.
Should this equipment cause harm to the telephone network, the telephone company may 
discontinue your service temporarily. If possible they will notify you in advance that 
temporary discontinuance of service may be required. But if advanced notice isn’t 
practical, the telephone company will notify you as soon as possible. You will be informed 
of your right to file a complaint with the FCC. The telephone company may make 
changes in its facilities, equipment, operations or procedures that could affect the proper 
functioning of your equipment. If they do, you will be notified in advance to give you an 
opportunity to maintain uninterrupted telephone service.
This product is not intended to be repaired. If you experience trouble with this 
equipment, please contact:
Name: Epson America, Inc.
Address: 3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.
Telephone: (562) 981-3840
The telephone company may ask that you disconnect this equipment from the network 
until the problem has been corrected or until you are sure that the equipment is not 
malfunctioning.
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