Epson WorkForce 310 User Manual

							Scanning Multiple Pages41
Scanning Multiple Pages
You can scan a document and save it on your computer in PDF or another format. 
With the Automatic Document Feeder, you can scan up to 30 pages at a time.
1. Place your document in the Automatic Document Feeder (see page 18).
2. Start Epson Scan (see page 39).
3. Select Office Mode in the upper right.
4. Select the Image Type.
5. Select Auto Detect or ADF (Automatic 
Document Feeder) as the Document 
Source setting.
6. Select the Size of the originals.
7. Select the scanning Resolution based on how you will use the scanned image:
■E-mail, view on a computer screen, or post on the web: 96 to 150 dpi
■Print or convert to editable text (OCR): 300 dpi
■Fax: 200 dpi
8. Click the Preview button to scan and eject the first page. Place the page back 
on top of the other pages and reload them in the feeder.
9. If desired, draw a marquee (or box) around the area you want to scan in the 
Preview window. Adjust the image quality, if necessary.
10. Click Scan.
11. Select the name, location, and format (such as PDF) for your scanned 
document and click OK.
The image is scanned and you see its icon in Windows Explorer or Macintosh 
Finder.
WF310_QG.book  Page 41  Wednesday, April 8, 2009  2:14 PM
 
						

							42Maintaining Your WorkForce 310 Series
Maintaining Your WorkForce 
310 Series
Follow the instructions in this chapter for checking and cleaning the print head 
nozzles and replacing ink cartridges. To align the print head, if necessary, see your 
on-screen Epson Information Center.
Checking the Print Head Nozzles
If your printouts are faint or have gaps in them, some of the nozzles in the print 
head may be clogged or ink may be running low in one or more of the ink 
cartridges. Follow the steps below to check the print head nozzles.
1. Load letter-size plain paper in the sheet feeder.
2. Press the r Copy button, then press x Menu.
3. Press u or d to select Maintenance, then press OK.
4. Press u or d to select Nozzle Check, then press 
the xColor button.
5. Check the nozzle check pattern that prints to see if there are gaps in the lines.
Note: 
If Auto Answer is turned on, press OK to continue.
6. If there are no gaps, the print head is clean and you can continue printing.
If there are gaps or the pattern is faint, clean the print head. See page 43 for 
details.
Nozzles are clean Nozzles need cleaning
WF310_QG.book  Page 42  Wednesday, April 8, 2009  2:14 PM
 
						

							Cleaning the Print Head43
Cleaning the Print Head
If print quality has declined and the nozzle check indicates clogged nozzles, you 
can clean the print head. Print head cleaning uses ink, so clean it only if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended, and may not be able to 
clean it when a cartridge is low. You must replace the cartridge first (see page 46).
1. Load letter-size plain paper in the sheet feeder.
2. Press the r Copy button, then press x Menu.
3. Press u or d to select Maintenance, then press OK.
4. Press u or d to select Head Cleaning, then press 
the xColor button.
Cleaning lasts around 1 minute. When it’s finished, you see a message on the 
display screen.
Caution:
Never turn off the printer during a cleaning cycle or you may damage it.
5. Press 1 to finish or 2 to run a nozzle check and confirm that the print head is 
clean.
Note:
If you don’t see any improvement after cleaning the print head four times, turn off your 
WorkForce 310 Series and wait at least six hours to let any dried ink soften. Then try 
printing again. If quality does not improve, one of the ink cartridges may need to be 
replaced. If that doesn’t help, contact Epson as described on page 54.
If you do not use your WorkForce 310 Series often, it is a good idea to print a few pages 
at least once a month to maintain good print quality.
WF310_QG.book  Page 43  Wednesday, April 8, 2009  2:14 PM
 
						

							44Maintaining Your WorkForce 310 Series
Checking the Ink Cartridge Status
You can check the ink cartridge status anytime using the WorkForce 310 Series 
display screen. To check the ink cartridge status with your Windows or Macintosh 
software, see the instructions in your on-screen Epson Information Center.
Note:
You cannot print or copy when an ink cartridge is expended even if the other cartridges 
are not expended. Replace any expended cartridges before printing or copying.
1. Press the r Copy button, then press x Menu.
2. Press u or d to select Maintenance, then 
press OK.
3. Press u or d to select Ink Levels, then press OK.
4. The ink cartridge status is displayed. See page 46 
to replace the cartridge, if necessary.
A window may appear on your computer screen if you try to print when ink is 
low. This window can optionally display ink offers and other updates retrieved 
from an Epson website. On a Windows computer that is connected to the 
Internet, you may see a screen asking if you want to receive these Epson offers the 
first time you try to print when ink is low. Click Accept or Decline.
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your 
on-screen Epson Information Center.
WF310_QG.book  Page 44  Wednesday, April 8, 2009  2:14 PM
 
						

							Purchasing Epson Ink Cartridges45
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Purchase genuine Epson cartridges and use them within six months of installing 
them and before the expiration date on the cartridge box. When you purchase new 
ink, use the following Epson ink cartridge numbers:
Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use 
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency 
of use, and temperature. For print quality, a small amount of ink remains in the cartridge 
after the “replace cartridge” indicator comes on. The printer ships with full cartridges 
and part of the ink from the first cartridges is used for priming the printer.
Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold 
temperatures, allow them to warm up to room temperature for at least 3 hours before 
using them.
Ink colorStandard-capacityHigh-capacity
Black 69 68
Cyan 69 68
Magenta 69 68
Yellow 69 68
WF310_QG.book  Page 45  Wednesday, April 8, 2009  2:14 PM
 
						

							46Maintaining Your WorkForce 310 Series
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new 
cartridges immediately after removing the old ones.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are 
vacuum packed to maintain reliability.
Leave the expended cartridge(s) installed until you have obtained a replacement, or the 
ink remaining in the print head nozzles may dry out.
1. Turn on the WorkForce 310 Series.
If an ink cartridge is low or expended, you see a 
message on the WorkForce 310 Series display 
screen indicating which color to replace. Press OK.
If you’re replacing a cartridge before you see a message on the WorkForce 310 
Series display screen, press the r Copy button, press x Menu, press u or d 
to select Maintenance, and press OK. Then select Ink Cartridge 
Replacement and press OK.
2. Open the scanner, then open the cartridge cover.
3. Squeeze the tab on the cartridge and lift it up. 
Dispose of it carefully. Do not take the used 
cartridge apart or try to refill it.
Warning:
If ink gets on your hands, wash them thoroughly with 
soap and water. If ink gets into your eyes, flush them 
immediately with water. Keep ink cartridges out of the 
reach of children.
WF310_QG.book  Page 46  Wednesday, April 8, 2009  2:14 PM
 
						

							Replacing Ink Cartridges47
4. Before you open the new cartridge package, shake it four or five times. Then 
remove it from the package.
Caution:
Do not touch the green chip on the front of the cartridge. 
This can damage the ink cartridge.
5. Remove the yellow tape from the bottom of the ink 
cartridge.
Caution:
Do not remove any other labels or seals, or ink will leak.
6. Insert the new ink cartridge into the holder and push 
it down until it clicks into place.
7. Once you replace all the cartridges that need replacing, close the cartridge 
cover and push it down until it clicks into place.
8. Close the scanner.
9. Press OK to begin charging the ink. This takes about 2 minutes. When you 
see a completion message on the display screen, ink charging is finished.
Caution:
Never turn off the WorkForce 310 Series while ink is charging, or you’ll waste ink. If you 
see an ink replacement message on the display screen, press OK, then press down all 
the cartridges securely.
If you remove a low or expended ink cartridge, you cannot reinstall and use the 
cartridge.
WF310_QG.book  Page 47  Wednesday, April 8, 2009  2:14 PM
 
						

							48Solving Problems
Solving Problems
If you have a problem with your WorkForce 310 Series, check the messages on the 
display screen to diagnose the cause.
You can also check “Problems and Solutions” on page 49 for basic troubleshooting 
suggestions, or double-click the Epson Information Center icon on your computer 
desktop for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for 
free updates to your Epson WorkForce 310 Series software. Open 
your on-screen Epson Information Center and select Download 
the Latest Software or visit Epson’s support website at 
epson.com/support (U.S.) or epson.ca/support (Canada).
With Windows, you can select Driver Update on the Maintenance tab in the 
printer settings window. You can also click   or Start, select All Programs or 
Programs, select EPSON, select EPSON WorkForce 310 Series, and click 
Driver Update.
WF310_QG.book  Page 48  Wednesday, April 8, 2009  2:14 PM
 
						

							Error Indicators49
Error Indicators
Follow the instructions on the display screen to solve most common problems. If 
you see one of the error messages below, follow the steps here to proceed.
Problems and Solutions
Check the solutions below if you’re having trouble using your WorkForce 310 
Series.
Note: 
If the screen shows only the time, the WorkForce 310 Series is in sleep mode to save 
power. Press any button (except the POn button) to wake it up.
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right side. Don’t load 
paper above the arrow mark inside the edge guide.
■Make sure the type of paper you loaded matches the paper size and paper type 
settings on the control panel or in your printer software (see page 38) when 
copying or faxing. 
LCD display screen messageProblem and solution
Printer error
See your documentation.
Turn the WorkForce 310 Series off, make sure no 
paper is jammed inside (see page 50), and turn it 
back on. If the error is not resolved, contact Epson 
(see page 54).
Scanner error
See your documentation.
Turn the WorkForce 310 Series off and then back 
on. If the error is not resolved, contact Epson (see 
page 54).
The printer’s ink pads are 
nearing the end of their service 
life.
Please contact Epson Support.
Contact Epson to replace ink pads before the end 
of their service life. When the ink pads are 
saturated, the printer stops and Epson support is 
required to continue printing.
The printer’s ink pads are at 
the end of their service life.
Please contact Epson Support.
Contact Epson to replace ink pads (see page 54).
WF310_QG.book  Page 49  Wednesday, April 8, 2009  2:14 PM
 
						

							50Solving Problems
■Use the Automatic Document Feeder to fax or scan legal-size documents, but 
not to copy them. Letter-size paper is automatically selected for copying. If 
you copy a legal-size document, your image will be cropped.
■Make sure your original is positioned against the back left corner of the 
scanner glass. If the edges are cropped, move your original away from the 
edges slightly.
Paper Feeding Problems
If paper doesn’t feed correctly when printing, remove the paper and flip through 
the stack to separate the sheets. Reload the paper against the right side and slide 
the edge guide against it. Do not load too many sheets at once. Load up to 20 
sheets of photo paper or 100 sheets of plain paper. Load other special papers one 
sheet at a time.
If paper has jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, press the POn button to turn off the WorkForce 310 
Series. Then lift the scanner, remove the jammed paper and torn pieces, close 
the scanner, and turn the WorkForce 310 Series back on.
If documents don’t feed correctly in the Automatic Document Feeder (ADF), 
make sure the corners of the paper are not bent, folded, or curled. Do not load 
more than 30 sheets of letter-size (or A4) or 10 sheets of legal-size paper at a time. 
If documents have jammed:
1. Open the ADF cover and remove any jammed paper.
Caution:
Do not try to remove the paper without opening the ADF cover first, or you could 
damage the mechanism.
WF310_QG.book  Page 50  Wednesday, April 8, 2009  2:14 PM