Epson WorkForce 310 User Manual

Problems and Solutions51
2. The message on the display screen asks if the paper 
has been removed. Press 1 to clear the message.
3. Close the ADF cover and reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the WorkForce 310 Series is connected to a 
telephone wall jack. Verify that the telephone wall jack works by connecting a 
phone to it.
■If the line has static, press Fax, press Menu, select Fax Setting, select...

52Solving Problems
Network Setup Problems
EpsonNet Setup was unable to find my printer on the network
Verify that the printer is turned on and connected to your network (see “Connect 
an Ethernet Network Cable” on page 5). Click Next to search for your printer on 
the network. Then continue with step 9 on page 8.
Network setup failed
Make sure that the printer is connected to your network (see page 5). Then 
remove and reinsert the CD to reinstall the printer software.
The printer does not appear in the...

Problems and Solutions53
■Try connecting the printer to another router, access point, switch or hub.
■Try connecting the printer to your router, access point, switch, or hub 
with another Ethernet cable.
A dial-up connection dialog box appears when printing with EpsonNet 
Print
If you use a dial-up connection for Internet access, you will see this message every 
time you print. Try connecting to the Internet using a LAN connection or set your 
dial-up connection to dial manually (Never dial a...

54Solving Problems
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson WorkForce 310 Series)
■Product serial number (located on the label...

Notices55
Notices
Important Safety Instructions
Before using your WorkForce 310 Series, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the product near a wall outlet where the plug can be easily unplugged.
■If you won’t...

56Notices
■Do not use aerosol products that contain flammable gases inside or around the 
printer. Doing so may cause fire.
■Do not press too hard on the document table when placing the originals.
■Do not open the scanner section while the product is in use.
■Do not touch the flat white cable inside the product.
■Do not spill liquid on the product.
■Adjust only those controls that are covered by the operating instructions. Except as 
specifically explained in your documentation, do not attempt to service...

Notices57
Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to 
reduce the risk of fire, electric shock, and personal injury, including the following:
■Do not use the Epson product near water.
■Avoid using a telephone during an electrical storm. There may be a remote risk of 
electric shock from lightning.
■Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution:
To reduce the risk of fire, use only a No. 26...

58Notices
What This Warranty Does Not Cover: This warranty covers only normal use in the 
United States and Canada. Using this product for continuous production or similar high 
duty purposes is not considered normal use; damage, maintenance or service from such use 
will not be covered under this warranty. This warranty is not transferable. This warranty 
does not cover any color change or fading of prints or reimbursement of materials or 
services required for reprinting. This warranty does not cover...

Notices59
To find the Epson Authorized Reseller nearest you, visit our website at: 
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit
http://www.epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13...

60Notices
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by 
the ACTA. On the back side is a label that contains, among other information, the FCC 
registration number and the ringer equivalence number (REN) for this equipment. You 
must, upon request, provide this information to your local telephone company. The 
information associated with the services the equipment is to be connected are REN: 0.1B, 
Jack type:...