Epson Stylus Pro 9900 User Manual
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181 Solving Problems|181 NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANKThe maintenance tank is too full for head cleaning.Replace the maintenance tank; see page 169. NOZZLE CHECK ERROR PRESS THE BUTTONAuto cleaning cannot be performed.Press the button to clear the error, then try cleaning again. If necessary, cancel cleaning from the computer, then restart the printer. NOZZLE CLOG DETECTED NOT ENOUGH INK OR SPACE IN MAINT TANKNot enough ink or maintenance tank capacity for head cleaning. Select YES, then follow the instructions to replace the ink cartridge or maintenance tank. PAPER CUT ERROR REMOVE UNCUT PAPERRoll paper was not cut correctly.Press the button and open the front cover. Remove the uncut paper. The cutter may be blunt or incorrectly installed.Reinstall or replace the cutter if necessary; see page 165. PAPER EJECT ERROR REMOVE PAPER FROM PRINTERRoll paper is used with the cut sheet setting.Press the button and remove the paper. PAPER ERROR LOAD PAPER CORRECTLYPaper is not loaded correctly. Press the button, then reload paper correctly. PAPER JAM REMOVE PAPERPaper has jammed in the printer.Press the button and remove the jammed paper; see page 191 for more information. PAPER LOWThe paper roll is almost finished.Replace the roll. PAPER OUT LOAD PAPERNo paper is loaded. Load paper. The button has been pressed with no paper loaded.Press the button, then load paper. Paper ran out during printing. Press the button and remove the roll paper core. Then load another roll. PAPER RELEASED LOAD PAPERThe button has been pressed.Load paper, then press the button. PAPER SENSOR ERROR PRESS THE BUTTON LOAD DIFFERENT PAPERThe paper is not detected. Press the button to clear the error, then select the right paper. Message ExplanationResponse
182 182|Solving Problems Improving Print Quality You can often improve print quality by doing the following: Run a nozzle check and cleaning cycle. See page 154 for instructions. Align the print head. See page 158 for instructions. When you send a print job, make sure your print options are set correctly. For more information, see page 87 (Macintosh) or page 123 (Windows). PAPER SETTING ERROR CHECK THE PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLYThe paper source selected in the printer driver and the control panel do not match.Check the Paper Source settings and make sure the paper is loaded correctly. PAPER SIZE ERROR LOAD CORRECT PAPER SIZEThe loaded paper size does not match the size of the image.Make sure the paper size matches the size of the image. PAPER SKEW LOAD PAPER PROPERLYPaper is not loaded straight. Press the button and make sure the paper is loaded straight. PRINTER ERROR RESTART THE PRINTERYou tried to print while an error condition was present.Press the PPower button to turn off the printer, then turn it back on. Message ExplanationResponse
183 Solving Problems|183 If none of these suggestions help, try the solutions in the following table. ProblemSolution Your print has horizontal banding.◗Check the ink indicators and light to see if you are low on ink. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) Replace ink cartridges if necessary, as described on page 159. ◗Run a nozzle check and cleaning cycle. See page 154 for instructions. ◗Turn off the High Speed setting. ◗Make sure the Media Type setting in the printer software is correct. ◗If you’re using cut sheet media, make sure the printable side is face up. ◗Choose a higher resolution, such as SuperPhoto - 2880x1440dpi. ◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed. Try adjusting your advanced media control settings (page 97) or paper configuration settings (page 113 for Mac OS X or page 141 for Windows). Check these settings: ◗Make sure the Paper Thickness setting is correct for your paper. ◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for white lines, and increase it for overlapping dark lines. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 83. Your print has vertical banding.◗Turn off the High Speed setting. ◗Align the print head; see page 158.
184 184|Solving Problems Your print is grainy, or has misregistration or ghosting.◗Check the ink indicators and light to see if you are low on ink. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) Replace ink cartridges if necessary, as described on page 159. ◗Run a nozzle check and cleaning cycle. See page 154 for instructions. ◗Align the print head, as described on page 158. ◗Make sure the Media Type setting in the printer software is correct. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Choose a higher resolution, such as 2880 dpi. ◗Turn off the High Speed setting. You may need to adjust your advanced media control settings (page 97) or paper configuration settings (page 113 for Mac OS X or page 141 for Windows). Check these settings: ◗Make sure Paper Thickness setting is correct for your paper. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 83. Colors are incorrect or missing.◗Make sure the Media Type setting in the printer software is correct. ◗If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. See page 96 or page 112 (Mac OS X) or page 130 (Windows). ◗Adjust the Color Density setting in the Paper Configuration utility. ◗If you’re using a third-party RIP or non-Epson media, custom color profiles will give you the best color reproduction. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Run a nozzle check and cleaning cycle; see page 154. ◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 159. ◗Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on page 159. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) ◗Make sure color settings in your application or printer software are correct. ProblemSolution
185 Solving Problems|185 Your print has gaps or appears faint.◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 159. ◗Make sure the Media Type setting in the printer software is correct. ◗Run a nozzle check and cleaning cycle (see page 154). ◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 159. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) ◗The paper thickness setting is not correct for your paper. Use your printer software (page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗The PLATEN GAP setting is too wide. Use the menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See page 77 for instructions. Your print appears blurry or smeared.◗Make sure the Media Type setting in the printer software is correct. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting, drying time, or color density. Use your printer software (page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗Your paper doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new paper. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Ink has leaked into the paper path. Wipe the paper path area of the printer with a soft, clean cloth. See page 171 for cleaning instructions. ◗Turn off the High Speed setting. ◗The PLATEN GAP setting is too narrow. Use the control panel to change the setting to WIDE or WIDER. See page 77 for instructions. ◗Run a nozzle check and cleaning cycle (see page 154). ◗You may need to uninstall and reinstall the printer driver (see page 193). ◗If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is ON in the control panel menu. This prevents printing beyond the edge of the paper and soiling the inside of the printer. ProblemSolution
186 186|Solving Problems Solving Operational Problems If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: Paper is loaded correctly. The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. The interface cable is securely connected to the printer and your system. The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 13 for details. If none of these suggestions help, try the solutions below. The bottom edge of your print is smeared.◗The paper is curled toward the printable side. Flatten the paper or curl it toward the other side. ◗Make sure the Media Type setting in your printer software is correct. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the control panel to change the setting to WIDE or WIDER; see page 77. ProblemSolution ProblemSolution The printer stops printing unexpectedly.◗If the Pause/reset light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the light stops flashing. ◗Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 178. The printer sounds as if it’s printing, but nothing prints.◗Follow the instructions beginning on page 154 to clean the print head. ◗Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again.
187 Solving Problems|187 Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗Make sure the interface cable meets the requirements; see page 13 or 14. ◗The printer port setting doesn’t match the printer connection port (Windows). Windows Vista: Click > Control Panel > Hardware and Sound > Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. Windows XP: Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗Download and install the latest driver for Macintosh or Windows from the Epson website at www.proimaging.epson.com. ProblemSolution ProblemSolution Your print has incorrect or garbled characters.◗Make sure your software is installed correctly and the printer is selected. ◗Clear any stalled print jobs. ◗Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends. Your print has incorrect margins.◗Check the page size or paper size settings in your application. Make sure they are within the printer’s printable area. ◗Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you’re using. ◗Paper is loaded incorrectly. Follow the instructions beginning on page 57 to reload the paper. Make sure PAPER SKEW CHECK is ON in the control panel menu. ◗The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is incorrect. See the on-screen User’s Guide for more information. Your image is inverted.◗Turn off the Flip Horizontal or Mirror Image setting in your printer software. See page 95 or page 111 (Mac OS X) or page 137 (Windows) for instructions.
188 188|Solving Problems Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected. ◗Make sure the Paper Size setting in your printer software is correct for the paper you’re using. ◗Make sure the Paper Source setting in your printer software is correct. A ruled line on your print appears to shift.◗Align the print head as described on page 158. ◗Run a nozzle check and cleaning cycle; see page 154. Color images print in black only.◗Make sure the Color setting is correct in your printer software. The printer continues to feed paper after you have cancelled a job.◗Press the Pause/reset button on the printer to clear any print job data in the printer’s buffer and reset the printer. ◗Make sure the paper source is set correctly. Roll paper cannot be cut.◗The paper cutter may be dull. Follow the instructions on page 165 to replace the cutter. ◗Make sure appears on the LCD display. If not, press the lPaper Source button to select this setting. Also check the Auto Cut settings in your printer software. Printing is too slow. ◗Turn on the High Speed setting. ◗Choose a lower resolution in your printer software for faster printing. ◗Clear space on your hard drive or run a defragmentation utility. ◗Don’t run too many applications at the same time. ◗Turn off virtual memory. ◗Add RAM to your system. ◗Try printing when there is less traffic on the network, or move the printer to a different network segment. ProblemSolution
189 Solving Problems|189 Solving Paper Problems If paper feed or paper jam problems occur frequently, try one or more of the following solutions: For roll paper, try adjusting the Paper Suction setting. See page 83 for more information. You can also adjust this setting through your printer driver. For heavy or thick media, follow the instructions on page 76 to load the media correctly. Make sure the paper is not folded, wrinkled, or damp. Make sure the printer’s environment falls within the required temperature and humidity range. Make sure the paper is not too thick or too thin. See page 57, page 196, and page 197 for paper specifications. Make sure no foreign objects are inside the paper path. Make sure the printer isn’t located in a brightly lit area. The paper sensors may not operate correctly. Make sure the Media Type and Paper Source settings in the printer software are correct. Make sure the PLATEN GAP setting is correct for the paper or media you’re printing on. See page 77 for more information. If you’re not using Epson media, use a paper configuration to adjust for the paper’s thickness and drying time; see page 83.
190 190|Solving Problems Fixing Paper Eject Problems If the paper is curled too tightly to eject properly, make sure the paper guides are attached to the printer. There are two paper guides for the Epson Stylus Pro 7900 and five for the Pro 9900. Attach the guides to the bottom of the printer as shown: Do one of the following: If you are feeding paper in front of the printer, move the guides to the forward position. If you are feeding paper backward (under the printer), gently squeeze the paper guides and push them to the backward position, as shown below: Epson Stylus Pro 7900 Epson Stylus Pro 9900 Note: If banding appears on your print, leave the paper guides in the forward position.