Epson Stylus Pro 9700 User Manual

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Maintaining and Transporting the Printer|171
4. Open the front cover and reinstall the packing material that you 
removed from the print head during setup. Then close the cover.
5. Before you remove the printer from the stand, make sure the casters are 
locked.
6. Remove the two wing nuts and lock washers securing the printer to the 
stand (underneath the printer). Keep them in a safe place.
Tip: For more secure 
transportation, tape all 
doors and covers shut.
 

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172|Maintaining and Transporting the Printer
7. Lift the printer using the hand grips where provided. (See the stickers 
located near the rear hand grips for the correct holding position.) 
8. Keep the printer level while moving it. See page 173 for information 
about setting up the printer after transporting it.
To ship the printer a longer distance, you should repack it using the original 
box and packing materials. If you don’t have the original packaging, you can 
purchase replacement packaging...

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Maintaining and Transporting the Printer|173
5. Release the front casters.
6. Carefully roll the printer to its new location, then lock the casters. 
Setting Up the Printer After Transportation
Setting up the printer after transporting it is almost identical to setting it up 
for the first time. 
Keep in mind that the first time you start printing after moving the printer, 
the print head nozzles may be clogged—especially if the printer hasn’t been 
turned on for a long time. You may need to run a...

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174|Maintaining and Transporting the Printer
 

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175
As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQs at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed.
This chapter provides instructions for the following:
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper...

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176|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the 
status of the printer: 
When your paper runs out, ink is low, or a problem occurs, a message 
appears on the LCD display, and the lights on the control panel come on or 
flash. The following table lists the messages in alphabetical order and 
includes an explanation and instructions for correcting the problem.
LCD 
display
power 
light and 
button
Pause/reset 
light...

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Solving Problems|177
CLEANING ERROR
AUTOMATIC HEAD 
CLEANING FAILED
RETRY?
YES
NOHead cleaning did not clear the 
nozzles.Press   to clear the error and run the 
head cleaning utility again. If cleaning 
doesn’t start, cancel printing from the 
computer. Then turn the printer off and back 
on again.
CLEANING ERROR
NOT ENOUGH INK.
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough ink to 
perform cleaning. Select Yes and replace the cartridge (see 
page 157).
CLEANING ERROR
NOT ENOUGH EMPTY...

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178|Solving Problems
INK CARTRIDGE
NON-GENUINE CARTRIDGE! 
QUALITY OF NON-GENUINE 
INK MAY VARY.
NON-GENUINE CARTRIDGE 
MAY NOT PERFORM AT 
OPTIMUM. CONTINUE?
DECLINE
ACCEPTA non-genuine ink cartridge is 
installed.Select DECLINE and replace the ink 
cartridge with a genuine Epson ink cartridge; 
see page 157. 
INK CARTRIDGE
PLEASE USE GENUINE 
EPSON INK CARTRIDGESA non-genuine ink cartridge is 
installed.Replace the ink cartridge with a genuine 
Epson ink cartridge; see page 157. 
INK CARTRIDGE...

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Solving Problems|179
MAINTENANCE TANK 
ERROR
REPLACE THE RIGHT SIDE 
MAINTENANCE TANKThe maintenance tank may be 
incorrectly installed.Reinstall the maintenance tank. If the error 
remains, replace the maintenance tank. For 
the Pro 9700, note which tank needs 
replacement; see page 166.
MAINTENANCE TANK FULL
REPLACE THE 
MAINTENANCE TANKThe maintenance tank is full. Replace the maintenance tank. For the 
Pro 9700, note which tank is full; see 
page 166.
MAINTENANCE TANK
REPLACE THE LEFT SIDE...

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180|Solving Problems
NOZZLE CLOG DETECTED
NOT ENOUGH EMPTY 
SPACE IN MAINT TANK
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough space in 
the maintenance tank to 
perform cleaning. Select YES, then follow the instructions to 
replace the maintenance tank.
PAPER CUT ERROR
REMOVE UNCUT PAPERRoll paper was not cut 
correctly.Press the   button and open the front 
cover. Remove the uncut paper.
The cutter may be blunt or 
incorrectly installed.Reinstall or replace the cutter if necessary; 
see...