Epson Stylus Photo RX620 User Manual

							Problems and Solutions71 The file size is too big. 
Adjust your scan settings. Try selecting a lower resolution (dpi), saving the file in a 
different format, or scanning only part of the image. Typically, 300 dpi is adequate 
for images that will be printed. 
The printed image is larger or smaller than the original size.
You have changed the resolution or scaled your image. The image size settings in 
your software determine the size of the printed image.
A dotted line appears in the image.
■If this happens on both your screen and printout, clean the scanner glass with 
a soft, dry, lint-free cloth (paper towels are not recommended). If the glass is 
still not clean, use a small amount of glass cleaner on a soft cloth. Make sure 
you wipe off any remaining cleaner. Don’t spray glass cleaner directly on the 
glass. 
■If the line is just on your printout, you may need to clean your print head; see 
page 58. 
RX620 Screen Problems
You can’t read the menus or view photos on the RX620 screen. 
■You may need to adjust the RX620 screen contrast setting. Press the Setup 
button, then select 
LCD Contrast Adjustment and press OK. Use the
l and r buttons to adjust the contrast, then press 
OK when done. 
■The RX620 screen may be in sleep mode to protect the screen. If you see a 
message floating on the screen, press any button on the RX620 to wake the 
screen. Then press the button for the task you want to perform.
 
						

							72Solving Problems
Where To Get Help
If you need help with your Stylus Photo RX620 or EPSON Scan software, see 
“Epson Support” below. 
If you need help with any other included software, see page 73.
Epson Support
Epson provides technical assistance 24 hours a day through the electronic support 
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial:
■US: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through 
Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (Epson Stylus Photo RX620)
■Product serial number (located on the back)
■Proof of purchase and date of purchase
■Computer configuration
■Description of the problem
ServiceAccess
World Wide Web From the Internet, you can reach Epson Support at 
http://support.epson.com. At this site, you can download 
drivers and other files, look at product documentation, access 
troubleshooting information, and receive technical advice 
through e-mail. 
Automated 
Telephone 
ServicesA variety of automated help services are available 24 hours a 
day, seven days a week. To use these services, you must have 
a touch tone telephone and call (800) 922-8911. Your Epson 
SoundAdvice
SM Express Code is 70595. Use this code to quickly 
select the Epson Stylus Photo RX620 in SoundAdvice.
 
						

							Where To Get Help73 You can purchase ink cartridges, paper, manuals, and accessories from the Epson 
Store at (800) 873-7766, or visit www.epsonstore.com (U.S. sales only). In 
Canada, please call (800) 463-7766 for dealer referral. 
Other Software Technical Support
SoftwareTelephoneOnline and E-mail
EPSON Smart 
Panel
TM(510) 445-8616
Fax: (510) 445-8601www.newsoftinc.com
[email protected]
ArcSoft 
PhotoImpression (510) 440-9901
8:30 
AM to 5:30 PM, Pacific 
Time, Monday through Friday
Fax: (510) 440-1270www.arcsoft.com/
techmain
[email protected]
 
						

							74Solving Problems
 
						

							75
Notices
Important Safety Instructions 
Before using your Epson Stylus Photo RX620, read and follow these safety instructions: 
■Be sure to follow all warnings and instructions marked on the Stylus Photo RX620.
■Use only the type of power source indicated on the Stylus Photo RX620 label.
■Connect all equipment to properly grounded power outlets. Avoid using outlets on 
the same circuit as air control systems or other high-load devices that regularly switch 
on and off.
■Place the Stylus Photo RX620 near a wall outlet where the plug can be easily 
unplugged.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the Stylus Photo RX620, make sure the total 
ampere rating of the devices plugged into the extension cord does not exceed the 
cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged 
into the wall outlet does not exceed the wall outlet’s ampere rating.
■Avoid electrical outlets controlled by wall switches or automatic timers.
■Keep your Stylus Photo RX620 and computer system away from potential sources of 
electromagnetic interference, such as loudspeakers or cordless telephone base units.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or 
vibrations, or dust.
■Leave enough room around the Stylus Photo RX620 for sufficient ventilation.
■Do not place the Stylus Photo RX620 near a radiator or heating vent or in direct 
sunlight.
■Place the Stylus Photo RX620 on a flat, stable surface that extends beyond its base in 
all directions. It will not operate properly if it is tilted or at an angle. Leave enough 
space in front of the Stylus Photo RX620 (at least 9 inches) so it doesn’t tip forward 
and fall off of the work surface.
■Turn off and unplug the Stylus Photo RX620 before cleaning. Clean with a damp 
cloth only. Do not spill liquid on it.
■Always turn the Stylus Photo RX620 off using the POn button. Don’t turn off 
the power using a switch on a power strip or unplug the Stylus Photo RX620 until 
the POnlight and LCD panel turn off.
 
						

							76Notices
■Do not block or cover openings in the Stylus Photo RX620 case or insert objects 
through the slots.
■Except as specifically explained in your documentation, do not attempt to service the 
Stylus Photo RX620 yourself.
■Unplug the Stylus Photo RX620 and refer servicing to qualified service personnel 
under the following conditions: if the power cord or plug is damaged; if liquid has 
entered the product; if the product has been dropped or the case damaged; if the 
product does not operate normally or exhibits a distinct change in performance. 
Adjust only those controls that are covered by the operating instructions.
■Before transporting the Stylus Photo RX620, make sure the print head is capped in 
the far right position, the ink cartridges are in place, and the scanner is secured by the 
transportation lock.
■When storing or transporting the Stylus Photo RX620, do not tilt it, stand it on its 
side, or turn it upside down. Otherwise ink may leak from the cartridges.
■The Stylus Photo RX620 includes a lamp component that contains mercury. Please 
consult your state and local regulations regarding disposal or recycling. Do not put in 
the trash.
■Do not remove the memory card or turn off this product while the computer and 
memory card are communicating (when the memory card light is flashing).
■Use only memory cards compatible with the Stylus Photo RX620. 
■See the documentation for your memory card for specific instructions about how to 
use the card.
Ink Cartridge Safety Instructions
■Leave the ink cartridges installed. Removing the cartridges can dehydrate the print 
head and may prevent the Stylus Photo RX600 from printing. 
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water.
■Do not put your hand inside the Stylus Photo RX620 or touch the cartridge during 
printing.
■Don’t move the print head by hand; you may damage the printer.
■Don’t shake cartridges after you remove them from their packages; this might cause 
leakage.
■Install the ink cartridge immediately after you remove it from its package. Leaving the 
cartridge unpacked for a long time before use may result in reduced print quality.
 
						

							FCC Compliance Statement77
■Don’t use a cartridge beyond the date printed on the cartridge package. For best 
results, use up the ink cartridges within six months of installing them.
■Store ink cartridges in a cool, dark place. Store each ink cartridge so that the bottom 
of its package faces down.
■After bringing an ink cartridge inside from a cold storage site, allow it to warm up at 
room temperature for at least three hours before using it.
■Do not remove or tear the label on an ink cartridge; this can cause leakage.
■Don’t dismantle cartridges or refill them; you could damage the print head.
■Do not touch the green IC chip on the side of the cartridge. This may affect normal 
operation and printing.
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
store it in the same environment as the Stylus Photo RX620. There is a valve in the 
ink supply port, making covers or plugs unnecessary, but care is needed to prevent the 
ink from staining items that the cartridge touches. Do not touch the ink cartridge ink 
supply port or surrounding area.
LCD Panel Safety Instructions
■Use only a dry soft cloth to clean the LCD display. Don’t use liquid or chemical 
cleaners.
■If the LCD display is damaged, contact your dealer.
■If LCD solution gets on your skin, wash it off thoroughly with soap and water. If it 
gets in your eyes, flush them immediately with water. 
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio or television reception. However, there is no 
guarantee that interference will not occur in a particular installation. If this 
 
						

							78Notices
equipment does cause interference to radio and television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to 
correct the interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to 
which the receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment 
will invalidate the FCC Certification of this device and may cause interference 
levels which exceed the limits established by the FCC for this equipment. It is the 
responsibility of the user to obtain and use a shielded equipment interface cable 
with this device. If this equipment has more than one interface connector, do not 
leave cables connected to unused interfaces. Changes or modifications not 
expressly approved by the manufacturer could void the user’s authority to operate 
the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and 
Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal 
Computers:
We : E p s o n  A m e r i c a ,  I n c .
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
 
						

							ENERGY STAR Compliance79 Declare under sole responsibility that the product identified herein complies with 
47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product 
marketed is identical to the representative unit tested and found to be compliant 
with the standards. Records maintained continue to reflect the equipment being 
produced can be expected to be within the variation accepted, due to quantity 
production and testing on a statistical basis as required by 47CFR §2.909. 
Operation is subject to the following two conditions: (1) this device may not cause 
harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.
Tr a d e  N a m e : E p s o n
Type of Product: Multi Function Printer
Model: C171C
ENERGY STAR Compliance 
As an ENERGY STAR® Partner, Epson has determined that 
this product meets the E
NERGY STAR guidelines for energy 
efficiency. The EPA E
NERGY STAR office equipment 
program is a voluntary partnership with the computer and 
office equipment industry to promote the introduction of 
energy-efficient personal computers, monitors, printers, fax machines, and copiers 
in an effort to reduce air pollution caused by power generation.
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail 
purchaser that the Epson printer covered by this limited warranty statement, if 
purchased and operated only in the United States or Canada, conforms to the 
manufacturer’s specifications and will be free from defects in workmanship and 
materials for a period of one (1) year from the date of original purchase. Epson 
also warrants that the consumable ink cartridges enclosed with the printer will 
perform to the manufacturer’s specified usage, which usage may expire before the 
expiration of the limited warranty for the Epson printer. For warranty service, you 
must provide proof of the date of original purchase.
 
						

							80Notices
What Epson Will Do To Correct Problems: Should your Epson printer prove 
defective during the warranty period, please call the EPSON ConnectionSM at 
(562) 276-4382 (U.S.) or (905) 709-3839 (Canada) for warranty repair 
instructions and return authorization. An Epson service technician will provide 
telephone diagnostic service to determine whether the printer requires service. If 
service is needed, Epson will, at its option, exchange or repair the printer without 
charge for parts or labor. If Epson authorizes an exchange for the defective unit, 
Epson will ship a replacement printer to you, freight prepaid, so long as you use an 
address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions). 
Shipments to other locations will be made freight collect. You are responsible for 
securely packaging the defective unit and returning it to Epson within five (5) 
working days of receipt of the replacement. Epson requires a debit or a credit card 
number to secure the cost of the replacement printer in the event that you fail to 
return the defective one. If your printer is being repaired, Epson will direct you to 
send your printer to Epson or its authorized service center, where the printer will 
be fixed and sent back to you. You are responsible for packing the printer and for 
all costs to and from the Epson authorized service center. When warranty service 
involves the exchange of the printer or a part, the item replaced becomes Epson 
property. The replacement printer or part may be new or refurbished to the Epson 
standard of quality, and, at Epson’s option, may be another model of like kind and 
quality. Epson’s liability for replacement of the covered printer will not exceed the 
original retail selling price of the covered printer. Exchange products and parts 
assume the remaining warranty period of your original product covered by this 
limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to 
refurbished or reconditioned products. This warranty covers only normal use in 
the United States and Canada. This warranty is not transferable. This warranty 
does not cover any color change or fading of prints or reimbursement of materials 
or services required for reprinting. This warranty does not cover damage to the 
Epson product caused by parts or supplies not manufactured, distributed or 
certified by Epson. This warranty does not cover ribbons, ink cartridges or third 
party parts, components, or peripheral devices added to the Epson product after 
its shipment from Epson, e.g., dealer or user-added boards or components. Epson 
is not responsible for warranty service should the Epson label or logo or the rating 
label or serial number be removed or should the product fail to be properly 
maintained or fail to function properly as a result of misuse, abuse, improper 
installation, neglect, improper shipping, damage caused by disasters such as fire, 
flood, and lightning, improper electrical current, software problems, interaction