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Epson Stylus Photo RX620 User Manual

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    							61
    Solving Problems
    If you have a problem with your Stylus Photo RX620, check the messages on the 
    RX620 screen, run a nozzle check (see page 58), or see “Problems and Solutions” 
    below. 
    See these sections:
    ■“Problems and Solutions” below
    ■“Where To Get Help” on page 72
    Problems and Solutions
    Check the solutions below if you’re having trouble using your RX620.
    Setup and Software Installation Problems
    Tip: 
    It’s a good idea to check Epson’s web site periodically for possible updates to your 
    software. Visit http://support.epson.com and check the section for your product to see 
    if there is new software available for downloading to your computer.
    The Stylus Photo RX620 makes noise after you turn it on. 
    ■Make sure the orange print head lock is not blocking the print head (it should 
    be stored away from the print head as shown on the Start Here sheet). 
    ■Make sure the scanner lock is in the unlocked position, as shown on the Start 
    Here sheet. 
    After releasing the print head or scanner lock, turn off the Stylus Photo RX620, 
    wait a moment, then turn it back on.
     
    						
    							62Solving Problems
    The Stylus Photo RX620 makes noise after ink cartridge installation. 
    ■When you install ink cartridges, the Stylus Photo RX620 must charge its ink 
    delivery system. Wait until it’s finished (the 
    Charging message disappears 
    from the RX620 screen), then turn it off. If it’s turned off early, it may use 
    extra ink the next time you turn it on. 
    ■Make sure the ink cartridges are seated securely and no packing material 
    remains in the Stylus Photo RX620. Turn off the Stylus Photo RX620, wait a 
    moment, then turn it back on.
    You cancelled software installation or connected the Stylus Photo RX620 
    before installing the software. 
    Your Epson software may be incorrectly installed. See the on-screen Reference 
    Guide for instructions on uninstalling the software. Make sure you carefully follow 
    the steps on your Start Here sheet when you reinstall your software. You need to 
    connect the Epson Stylus Photo RX620 at the correct time in the installation 
    process. 
    You’re having problems installing the software.
    ■Make sure your computer meets the system requirements listed in the on-
    screen Reference Guide. Close other programs, including screen savers and 
    virus protectors, and install again.
    ■In Windows, make sure that your computer’s Universal Serial Bus (USB) 
    Controller is working properly in Device Manager; see your Windows help 
    system for details. 
    ■If you see an error message or the software doesn’t install correctly on 
    Windows XP or Windows 2000, you may not have software installation 
    privileges. Log in as necessary. See your Windows documentation or contact 
    your system administrator for help. 
    ■For Mac OS 9, if the SP RX620 Series icon doesn’t appear in the Macintosh 
    Chooser, you may have too many items in the Chooser. Delete any unused 
    items.
    ■If you’re printing over a network, see your on-screen Reference Guide for 
    additional software installation steps. 
     
    						
    							Problems and Solutions63
    Printing and Copying Problems
    The Stylus Photo RX620 is on, but nothing prints. 
    ■Make sure the USB cable is securely connected at both ends.
    ■If you’re using a USB hub, try connecting the Stylus Photo RX620 directly to 
    your computer’s USB port instead.
    ■Run a nozzle check as described on page 58. If the check page prints, make 
    sure your Stylus Photo RX620 software is installed correctly. 
    ■If you’re printing on a network, you need to set up your Stylus Photo RX620 
    for network printing, as described in the on-screen Reference Guide. 
    The Stylus Photo RX620 makes printing sounds, but nothing prints.
    ■The print head nozzles may need cleaning; see page 58 for instructions.
    ■Make sure the Stylus Photo RX620 is on a flat, stable surface.
    Printing or copying is too slow. 
    Make sure your system meets the requirements listed in the on-screen Reference 
    Guide. If you’re printing a high-resolution photo, you need more than the 
    minimum requirements. You may also need to:
    ■Clear space on your hard disk or run a defragmentation utility.
    ■Close open programs that you’re not using.
    ■Increase your system’s memory (RAM).
    For the fastest printing: 
    ■Select Draft as the Quality Type (Windows) or set the Quality/Speed slider to 
    Speed (Macintosh) in your printer software.
    ■If your document doesn’t include color, choose Black Ink Only (Windows) or 
    Black as the ink setting (Macintosh) in your printer software (see your on-
    screen Reference Guide), or press the x
    B&W button.
    ■Tu r n  Super MicroWeave® off (Macintosh only) and High Speed on in 
    your printer software.
    ■If your Stylus Photo RX620 is connected to a USB hub, disconnect any 
    unused USB devices. 
     
    						
    							64Solving Problems
    The margins are incorrect. 
    ■Make sure the paper size settings are correct for the paper you’ve loaded.
    ■Choose the correct margins for your paper size.
    ■Make sure your paper is positioned on the right side of the sheet feeder with 
    the left edge guide lightly against the paper. Do not load too many sheets of 
    paper at a time (don’t go past the arrow mark on the left edge guide).
    ■If you use the buttons on the control panel to select Auto Fit Page to copy a 
    document with white or very light edges, the original size may not be 
    recognized correctly. Select 
    Actual as the Reduce/Enlarge setting, and use 
    the 
    Zoom In/Out setting to adjust the size of your copy.
    The printer prints blank pages. 
    ■Make sure the paper size settings are correct for the paper you’ve loaded.
    ■The print head nozzles may need cleaning; see page 58 for instructions. 
    Scanning Problems
    Your system doesn’t recognize the Stylus Photo RX620. 
    Make sure the Stylus Photo RX620 is connected to your computer and plugged 
    into an electrical outlet. 
    The fluorescent lamp isn’t on. 
    ■The lamp turns off automatically to save power (sleep mode); it comes on 
    when you start scanning.
    ■Make sure the Stylus Photo RX620 is plugged into a working power outlet. 
    The Stylus Photo RX620 doesn’t scan.
    ■Wait until the fluorescent lamp stays on (ready for scanning). You may need to 
    preview your scan to make the lamp come on. 
    ■If you are using a USB hub, try connecting the Stylus Photo RX620 directly 
    to the computer’s USB port. 
    ■If you’re scanning film, make sure you’ve removed the white document mat 
    and that the film holder is positioned correctly.
     
    						
    							Problems and Solutions65
    ■If you see your Stylus Photo RX620 in the Windows Control Panel, but you 
    can’t scan, uninstall and reinstall its software. See the on-screen Reference 
    Guide to uninstall the software, then follow the installation instructions on 
    the Start Here sheet.
    The Stylus Photo RX620 scanning software doesn’t work properly.
    ■Make sure your system meets the requirements listed in the on-screen 
    Reference Guide.
    ■Check if your computer has enough memory for your software. If you’re 
    running other software at the same time, the computer may not have enough 
    memory. Try closing any open applications, including screen savers and virus 
    protection programs. 
    ■If you’re scanning a large photo or at a high resolution, your computer may 
    not have enough memory to process the image.
    ■Make sure that EPSON Stylus Photo RX620 is selected in your application 
    software.
    ■Check your software installation. If necessary, uninstall your software as 
    described in the on-screen Reference Guide, then reinstall it as explained on the 
    Start Here sheet. 
    Paper Feed Problems
    Too many copies are printing.
    Make sure that the 
    Copies setting in your printer software and/or program aren’t 
    set for multiple copies. 
    Paper doesn’t feed correctly or jams in the Stylus Photo RX620.
    ■If paper doesn’t feed, remove it from the sheet feeder. Fan the paper, load it 
    against the right side, and slide the left edge guide against the paper (but not 
    too tightly). Do not load too many sheets of paper at a time (don’t go past the 
    arrow mark on the left edge guide).
     
    						
    							66Solving Problems
    ■If paper jams, turn off your Stylus Photo RX620, lift open the scanner section, 
    and remove any paper that’s inside, including any small pieces that may have 
    torn off. Carefully reload paper, turn the RX620 back on, and press the 
    x
    Color button.
    Caution: 
    Clear paper jams by pulling the paper out of the printer in the direction that it 
    normally feeds through the printer (towards the output tray). Never pull the paper 
    out backwards (in the direction of the sheet feeder). 
    ■
    If paper jams frequently, make sure the left edge guide isn’t pushed too tightly 
    against the paper. Also, try loading fewer sheets of paper. The stack should 
    never be above the arrow on the inside of the left edge guide. Some paper 
    types require that you load sheets individually, or you use a support sheet; 
    follow the instructions that came with your paper for specific instructions.
    ■If paper jams frequently, you may also have pushed the paper down too far 
    into the sheet feeder. Turn the Stylus Photo RX620 off and carefully remove 
    the paper. Then reload the paper.
    Print Quality Problems
    You see banding (light lines) in your printouts or copies.
     
    ■Clean the print head; see page 58 for instructions.
    ■Select the correct Type (Windows) or Media Type (Macintosh) setting in your 
    printer software for the paper you loaded. If you’re copying without a 
    computer, make sure you selected the correct paper type.
    ■Select a higher print quality and turn off High Speed mode in your printer 
    software.
    ■Make sure the printable side of the paper is face up. 
     
    						
    							Problems and Solutions67
    ■The ink cartridges may need replacing; see page 53. 
    ■Align the print head; see page 59 for instructions. 
    Your printout is blurry or smeared. 
    ■Make sure your paper isn’t damp, curled, or loaded face down (the printable 
    side should be face up). Load new paper face-up.
    ■Use a support sheet with special paper or try loading your paper one sheet at a 
    time.
    ■Align the print head; see page 59 for instructions.
    ■Use Epson papers for proper saturation and absorption of genuine Epson inks.
    Your printout is faint or has gaps. 
    ■Clean the print head; see page 58 for instructions.
    ■The ink cartridges may be old or low on ink; see page 53. 
    ■Select the correct Type (Windows) or Media Type (Macintosh) setting for 
    your paper in your printer software. If you’re copying without a computer, use 
    the control panel buttons to select the correct paper type.
    ■Make sure your paper isn’t damaged, old, dirty, or loaded face-down. If it is, 
    load new paper face-up. 
     
    						
    							68Solving Problems
    Your printout is grainy. 
    ■Use a higher quality paper or select a higher Quality Type or Print Quality in 
    your printer software. If you’re copying without a computer, use the control 
    panel buttons to select 
    Best Photo as the quality setting.
    ■Align the print head; see page 59 for instructions.
    ■Increase the image resolution or print it in a smaller size; see your software 
    documentation.
    You see wrong or missing colors.
     
    ■
    Make sure Black Ink Only is off (Windows) or Color ink is selected 
    (Macintosh), even when you’re printing black and white photographs.
    ■Clean the print head; see page 58 for instructions.
    ■The ink cartridges may be old or low on ink; see page 53. 
    ■Make sure you loaded the correct paper type and selected the correct setting 
    for it in your software or on the RX620 screen.
    ■Try turning off PhotoEnhanceTM in your printer software. Also check if you’re 
    using a special effect that alters image colors, like Sepia.
    ■Try changing the Gamma setting in your printer software.
    ■If the Stylus Photo RX620 runs out of paper, load additional paper as soon as 
    possible. If it is left without paper for a long period of time, the colors of your 
    next copy or print job may be incorrect.
    ■Your printed colors can never exactly match your on-screen colors. However, 
    you can use a color management system, such as ICM or ColorSync®, to get as 
    close as possible. See your on-screen Reference Guide for details.
    Miscellaneous Printing Problems
    You see incorrect characters. 
    ■Make sure the USB cable is securely connected to the computer. Lift the 
    scanner section and check that the USB cable is securely connected to the 
    USB port inside the Stylus Photo RX620.
    ■Make sure the Stylus Photo RX620 is selected in your application, or as the 
    Windows default printer. 
     
    						
    							Problems and Solutions69 The image size or position is incorrect. 
    Make sure the paper and/or layout options are set correctly. Click the 
    ? or Help 
    button on your printer settings window for more information. If you’re copying 
    without a computer, check the layout settings on the RX620 screen.
    The image is inverted, as if viewed in a mirror. 
    Turn off 
    Mirror Image in the printer software or the mirror setting in your 
    application software. If you’re copying without a computer, check the RX620 
    screen to make sure 
    Mirror is not selected. If you’re printing from film or slides, 
    check their orientation in the film holder.
    Scan Quality Problems
    Your scanned image is blurry or distorted. 
    ■Make sure the document is placed flat against the 
    scanner glass. If only part of the image is blurred, your 
    document may be wrinkled or warped.
    ■Try scanning at a higher resolution, and make sure the 
    correct Image Type, Exposure, and Gamma settings are 
    selected in EPSON Scan. Click the 
    Help button on the 
    EPSON Scan window for details.
    ■Clean the scanner glass with a soft, dry, lint-free cloth 
    (paper towels are not recommended). If the glass is still 
    not clean, use a small amount of glass cleaner on a soft cloth. Make sure you 
    wipe off any remaining cleaner. Don’t spray glass cleaner directly on the glass.
    ■Make sure the Stylus Photo RX620 is not tilted or placed on an unstable or 
    uneven surface.
     
    						
    							70Solving Problems
    Your image is too dark. 
    ■Try adjusting the brightness with your application 
    software. Also check the brightness and contrast values 
    of your monitor.
    ■The dark frame around negative film is perceived as 
    white,  altering the exposure of the scan and causing it 
    to appear darker. Set the correct color by adjusting the 
    border (marquee) so only your photo is selected. Then 
    scan again. Click 
    Help in the EPSON Scan window for 
    details.
    ■Change the Display Gamma setting and check the Destination setting in 
    EPSON Scan. Click 
    Help in the EPSON Scan window for details.
    Only part of the photo is scanned. 
    ■The scanner has non-readable areas at the edges. Move 
    your photo in about 1/8 inch from the edges of the 
    scanner glass.
    ■If you’re using Full Auto Mode, try using Home Mode 
    or Professional Mode in EPSON Scan.
    The image does not look the same as the original.
    ■Your image and display settings may not be correct for your document type. 
    Click 
    Help in the EPSON Scan window for details.
    ■Your monitor and printer use different technologies to represent colors, so 
    your printed colors can’t match your screen colors exactly. Try increasing your 
    monitor’s color palette to view a greater range of colors.
     
    ■
    If you’ve removed the scanner lid to scan a thick document, try covering the 
    document with a heavy cloth or paper to keep out ambient light.
    The scanner doesn’t recognize your image type when using Full Auto mode 
    in EPSON Scan.
    Try scanning the image again. If that doesn’t work, scan in Home or Professional 
    mode.
     
    						
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