Epson Stylus Photo RX620 User Manual
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61 Solving Problems If you have a problem with your Stylus Photo RX620, check the messages on the RX620 screen, run a nozzle check (see page 58), or see “Problems and Solutions” below. See these sections: ■“Problems and Solutions” below ■“Where To Get Help” on page 72 Problems and Solutions Check the solutions below if you’re having trouble using your RX620. Setup and Software Installation Problems Tip: It’s a good idea to check Epson’s web site periodically for possible updates to your software. Visit http://support.epson.com and check the section for your product to see if there is new software available for downloading to your computer. The Stylus Photo RX620 makes noise after you turn it on. ■Make sure the orange print head lock is not blocking the print head (it should be stored away from the print head as shown on the Start Here sheet). ■Make sure the scanner lock is in the unlocked position, as shown on the Start Here sheet. After releasing the print head or scanner lock, turn off the Stylus Photo RX620, wait a moment, then turn it back on.
62Solving Problems The Stylus Photo RX620 makes noise after ink cartridge installation. ■When you install ink cartridges, the Stylus Photo RX620 must charge its ink delivery system. Wait until it’s finished (the Charging message disappears from the RX620 screen), then turn it off. If it’s turned off early, it may use extra ink the next time you turn it on. ■Make sure the ink cartridges are seated securely and no packing material remains in the Stylus Photo RX620. Turn off the Stylus Photo RX620, wait a moment, then turn it back on. You cancelled software installation or connected the Stylus Photo RX620 before installing the software. Your Epson software may be incorrectly installed. See the on-screen Reference Guide for instructions on uninstalling the software. Make sure you carefully follow the steps on your Start Here sheet when you reinstall your software. You need to connect the Epson Stylus Photo RX620 at the correct time in the installation process. You’re having problems installing the software. ■Make sure your computer meets the system requirements listed in the on- screen Reference Guide. Close other programs, including screen savers and virus protectors, and install again. ■In Windows, make sure that your computer’s Universal Serial Bus (USB) Controller is working properly in Device Manager; see your Windows help system for details. ■If you see an error message or the software doesn’t install correctly on Windows XP or Windows 2000, you may not have software installation privileges. Log in as necessary. See your Windows documentation or contact your system administrator for help. ■For Mac OS 9, if the SP RX620 Series icon doesn’t appear in the Macintosh Chooser, you may have too many items in the Chooser. Delete any unused items. ■If you’re printing over a network, see your on-screen Reference Guide for additional software installation steps.
Problems and Solutions63 Printing and Copying Problems The Stylus Photo RX620 is on, but nothing prints. ■Make sure the USB cable is securely connected at both ends. ■If you’re using a USB hub, try connecting the Stylus Photo RX620 directly to your computer’s USB port instead. ■Run a nozzle check as described on page 58. If the check page prints, make sure your Stylus Photo RX620 software is installed correctly. ■If you’re printing on a network, you need to set up your Stylus Photo RX620 for network printing, as described in the on-screen Reference Guide. The Stylus Photo RX620 makes printing sounds, but nothing prints. ■The print head nozzles may need cleaning; see page 58 for instructions. ■Make sure the Stylus Photo RX620 is on a flat, stable surface. Printing or copying is too slow. Make sure your system meets the requirements listed in the on-screen Reference Guide. If you’re printing a high-resolution photo, you need more than the minimum requirements. You may also need to: ■Clear space on your hard disk or run a defragmentation utility. ■Close open programs that you’re not using. ■Increase your system’s memory (RAM). For the fastest printing: ■Select Draft as the Quality Type (Windows) or set the Quality/Speed slider to Speed (Macintosh) in your printer software. ■If your document doesn’t include color, choose Black Ink Only (Windows) or Black as the ink setting (Macintosh) in your printer software (see your on- screen Reference Guide), or press the x B&W button. ■Tu r n Super MicroWeave® off (Macintosh only) and High Speed on in your printer software. ■If your Stylus Photo RX620 is connected to a USB hub, disconnect any unused USB devices.
64Solving Problems The margins are incorrect. ■Make sure the paper size settings are correct for the paper you’ve loaded. ■Choose the correct margins for your paper size. ■Make sure your paper is positioned on the right side of the sheet feeder with the left edge guide lightly against the paper. Do not load too many sheets of paper at a time (don’t go past the arrow mark on the left edge guide). ■If you use the buttons on the control panel to select Auto Fit Page to copy a document with white or very light edges, the original size may not be recognized correctly. Select Actual as the Reduce/Enlarge setting, and use the Zoom In/Out setting to adjust the size of your copy. The printer prints blank pages. ■Make sure the paper size settings are correct for the paper you’ve loaded. ■The print head nozzles may need cleaning; see page 58 for instructions. Scanning Problems Your system doesn’t recognize the Stylus Photo RX620. Make sure the Stylus Photo RX620 is connected to your computer and plugged into an electrical outlet. The fluorescent lamp isn’t on. ■The lamp turns off automatically to save power (sleep mode); it comes on when you start scanning. ■Make sure the Stylus Photo RX620 is plugged into a working power outlet. The Stylus Photo RX620 doesn’t scan. ■Wait until the fluorescent lamp stays on (ready for scanning). You may need to preview your scan to make the lamp come on. ■If you are using a USB hub, try connecting the Stylus Photo RX620 directly to the computer’s USB port. ■If you’re scanning film, make sure you’ve removed the white document mat and that the film holder is positioned correctly.
Problems and Solutions65 ■If you see your Stylus Photo RX620 in the Windows Control Panel, but you can’t scan, uninstall and reinstall its software. See the on-screen Reference Guide to uninstall the software, then follow the installation instructions on the Start Here sheet. The Stylus Photo RX620 scanning software doesn’t work properly. ■Make sure your system meets the requirements listed in the on-screen Reference Guide. ■Check if your computer has enough memory for your software. If you’re running other software at the same time, the computer may not have enough memory. Try closing any open applications, including screen savers and virus protection programs. ■If you’re scanning a large photo or at a high resolution, your computer may not have enough memory to process the image. ■Make sure that EPSON Stylus Photo RX620 is selected in your application software. ■Check your software installation. If necessary, uninstall your software as described in the on-screen Reference Guide, then reinstall it as explained on the Start Here sheet. Paper Feed Problems Too many copies are printing. Make sure that the Copies setting in your printer software and/or program aren’t set for multiple copies. Paper doesn’t feed correctly or jams in the Stylus Photo RX620. ■If paper doesn’t feed, remove it from the sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Do not load too many sheets of paper at a time (don’t go past the arrow mark on the left edge guide).
66Solving Problems ■If paper jams, turn off your Stylus Photo RX620, lift open the scanner section, and remove any paper that’s inside, including any small pieces that may have torn off. Carefully reload paper, turn the RX620 back on, and press the x Color button. Caution: Clear paper jams by pulling the paper out of the printer in the direction that it normally feeds through the printer (towards the output tray). Never pull the paper out backwards (in the direction of the sheet feeder). ■ If paper jams frequently, make sure the left edge guide isn’t pushed too tightly against the paper. Also, try loading fewer sheets of paper. The stack should never be above the arrow on the inside of the left edge guide. Some paper types require that you load sheets individually, or you use a support sheet; follow the instructions that came with your paper for specific instructions. ■If paper jams frequently, you may also have pushed the paper down too far into the sheet feeder. Turn the Stylus Photo RX620 off and carefully remove the paper. Then reload the paper. Print Quality Problems You see banding (light lines) in your printouts or copies. ■Clean the print head; see page 58 for instructions. ■Select the correct Type (Windows) or Media Type (Macintosh) setting in your printer software for the paper you loaded. If you’re copying without a computer, make sure you selected the correct paper type. ■Select a higher print quality and turn off High Speed mode in your printer software. ■Make sure the printable side of the paper is face up.
Problems and Solutions67 ■The ink cartridges may need replacing; see page 53. ■Align the print head; see page 59 for instructions. Your printout is blurry or smeared. ■Make sure your paper isn’t damp, curled, or loaded face down (the printable side should be face up). Load new paper face-up. ■Use a support sheet with special paper or try loading your paper one sheet at a time. ■Align the print head; see page 59 for instructions. ■Use Epson papers for proper saturation and absorption of genuine Epson inks. Your printout is faint or has gaps. ■Clean the print head; see page 58 for instructions. ■The ink cartridges may be old or low on ink; see page 53. ■Select the correct Type (Windows) or Media Type (Macintosh) setting for your paper in your printer software. If you’re copying without a computer, use the control panel buttons to select the correct paper type. ■Make sure your paper isn’t damaged, old, dirty, or loaded face-down. If it is, load new paper face-up.
68Solving Problems Your printout is grainy. ■Use a higher quality paper or select a higher Quality Type or Print Quality in your printer software. If you’re copying without a computer, use the control panel buttons to select Best Photo as the quality setting. ■Align the print head; see page 59 for instructions. ■Increase the image resolution or print it in a smaller size; see your software documentation. You see wrong or missing colors. ■ Make sure Black Ink Only is off (Windows) or Color ink is selected (Macintosh), even when you’re printing black and white photographs. ■Clean the print head; see page 58 for instructions. ■The ink cartridges may be old or low on ink; see page 53. ■Make sure you loaded the correct paper type and selected the correct setting for it in your software or on the RX620 screen. ■Try turning off PhotoEnhanceTM in your printer software. Also check if you’re using a special effect that alters image colors, like Sepia. ■Try changing the Gamma setting in your printer software. ■If the Stylus Photo RX620 runs out of paper, load additional paper as soon as possible. If it is left without paper for a long period of time, the colors of your next copy or print job may be incorrect. ■Your printed colors can never exactly match your on-screen colors. However, you can use a color management system, such as ICM or ColorSync®, to get as close as possible. See your on-screen Reference Guide for details. Miscellaneous Printing Problems You see incorrect characters. ■Make sure the USB cable is securely connected to the computer. Lift the scanner section and check that the USB cable is securely connected to the USB port inside the Stylus Photo RX620. ■Make sure the Stylus Photo RX620 is selected in your application, or as the Windows default printer.
Problems and Solutions69 The image size or position is incorrect. Make sure the paper and/or layout options are set correctly. Click the ? or Help button on your printer settings window for more information. If you’re copying without a computer, check the layout settings on the RX620 screen. The image is inverted, as if viewed in a mirror. Turn off Mirror Image in the printer software or the mirror setting in your application software. If you’re copying without a computer, check the RX620 screen to make sure Mirror is not selected. If you’re printing from film or slides, check their orientation in the film holder. Scan Quality Problems Your scanned image is blurry or distorted. ■Make sure the document is placed flat against the scanner glass. If only part of the image is blurred, your document may be wrinkled or warped. ■Try scanning at a higher resolution, and make sure the correct Image Type, Exposure, and Gamma settings are selected in EPSON Scan. Click the Help button on the EPSON Scan window for details. ■Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not recommended). If the glass is still not clean, use a small amount of glass cleaner on a soft cloth. Make sure you wipe off any remaining cleaner. Don’t spray glass cleaner directly on the glass. ■Make sure the Stylus Photo RX620 is not tilted or placed on an unstable or uneven surface.
70Solving Problems Your image is too dark. ■Try adjusting the brightness with your application software. Also check the brightness and contrast values of your monitor. ■The dark frame around negative film is perceived as white, altering the exposure of the scan and causing it to appear darker. Set the correct color by adjusting the border (marquee) so only your photo is selected. Then scan again. Click Help in the EPSON Scan window for details. ■Change the Display Gamma setting and check the Destination setting in EPSON Scan. Click Help in the EPSON Scan window for details. Only part of the photo is scanned. ■The scanner has non-readable areas at the edges. Move your photo in about 1/8 inch from the edges of the scanner glass. ■If you’re using Full Auto Mode, try using Home Mode or Professional Mode in EPSON Scan. The image does not look the same as the original. ■Your image and display settings may not be correct for your document type. Click Help in the EPSON Scan window for details. ■Your monitor and printer use different technologies to represent colors, so your printed colors can’t match your screen colors exactly. Try increasing your monitor’s color palette to view a greater range of colors. ■ If you’ve removed the scanner lid to scan a thick document, try covering the document with a heavy cloth or paper to keep out ambient light. The scanner doesn’t recognize your image type when using Full Auto mode in EPSON Scan. Try scanning the image again. If that doesn’t work, scan in Home or Professional mode.