Epson Projector Powerlite 1825 User Manual

Solving Problems191
Solving Network Problems
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 61. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 157.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On.
■If the computer you are using is running Windows XP, Vista, or 
2000, you must be logged in as the Administrator. 
■Try restarting your...

192Solving Problems
■If the projector is configured for Access Point mode and you’re 
using DHCP, allow time for your projector to appear. It takes the 
server a little while to pick up the IP address.
■If you’ve changed any settings for your projector or network, or 
restarted your computer, allow a minute or two for the 
connection to appear. If you’re using AirPort, try turning AirPort 
off and then on again.
■Make sure that you’re trying to connect to the right network. In 
Windows, verify that...

Solving Problems193
■If you’re using AirPort and DHCP is turned off on your 
projector’s Access Point mode advanced settings screen, make sure 
Distribute IP Addresses is off. 
■If you’re using Access Point mode and you’re connecting to the 
wrong network, you may be experiencing signal interference from 
another network. Try resetting your access point or base station, 
then restart NS Connection.
■If you’re using AirPort, the projector’s ESSID should match the 
AirPort network name, not the name of the...

194Solving Problems
In EMP SlideMaker, your PowerPoint files don’t display 
thumbnails and can’t be pasted into scenarios.
Make sure the MS Office JPEG converter has been installed. See the 
MS Office documentation for instructions. Also, make sure 
PowerPoint is installed on the computer you’re using to build the 
scenario.
You can’t edit scenario files in EMP SlideMaker after they 
have been transferred to the USB drive.
You can only edit scenarios before they are transferred. Open the 
scenario files...

Solving Problems195
EasyMP is unable to see the image files on your camera or 
external drive.
Make sure your camera or drive shows up on your desktop as a drive 
letter when you connect it to your computer. If it does, it is probably a 
USB-mounted device and will work with your projector. The 
projector does not support TWAIN-compliant digital cameras.
When using EasyMP, you see an ERR code at the bottom of 
the screen.
Check for the code below.
ERR Code Meaning
2, 50, 53, 245, or 
-103Failed to start...

196Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 179. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure...

Solving Problems197
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems. You 
can download utilities and documentation, get FAQs and 
troubleshooting advice, or e-mail Epson with your questions.
Visit Presenters Online
 to access tips, templates, and training for 
developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter...

198Solving ProblemsBefore you call for support, please have the following information 
ready:
■Product name (PowerLite 1825)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online...

199
A
Software Installation
The EasyMP software CD-ROM includes the software you need to 
use the projector’s EasyMP features—for presenting over a wireless 
network, transferring PowerPoint presentations to a memory card, 
and monitoring the projector from a remote location. The Epson 
Projector Software CD-ROM includes EMP Monitor and EMP 
Network Manager for presenting and monitoring the projector from a 
remote location. 
Windows System Requirements 
Before you install the software, make sure your...

200Software Installation
Limitations in Windows Vista
If you install the Epson projector software in a previous version of 
Windows and later upgrade to Windows Vista, you must uninstall the 
software before you upgrade. Then reinstall it after you are running 
Windows Vista.
EMP NS Connection V2.30 is compatible with Windows Vista, but 
note the following:
■If you are upgrading to Windows Vista and a USB display driver 
is installed on your computer, uninstall it before upgrading to 
Windows Vista....