Epson Projector Powerlite 1825 User Manual

							Solving Problems191
Solving Network Problems
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 61. Also, make sure you’ve 
registered the projector with EMP Monitor; see page 157.
■Make sure that Standby Mode in the projector’s Extended menu 
is set to 
Network On.
■If the computer you are using is running Windows XP, Vista, or 
2000, you must be logged in as the Administrator. 
■Try restarting your computer.
You can’t connect to the projector using NS Connection.
■Make sure the wireless network module is installed correctly in 
the projector; see page 54. If you have to reinstall the module, 
restart NS Connection or the program will not be able to detect 
the projector.
■Make sure you are using Version 2.30 of EMP NS Connection. If 
you are using an older version, you must uninstall it and install 
version 2.30 on the EasyMP CD-ROM that came with your 
projector. See page 199 for instructions.
■Restart your computer.
■Make sure your projector and computer are configured correctly; 
see page 61 (Ad Hoc mode) or page 68 (Access Point mode).
■Make sure that you have sufficient wireless signal strength (above 
50 percent). On a Mac, check the AirPort icon on the Mac menu 
bar. In Windows, see the documentation for your computer’s 
wireless card or adapter for details.
■Make sure you aren’t projecting one of the EasyMP configuration 
screens. (You should see a message that the projector is ready to 
connect.) If you have to exit a configuration screen, restart 
NS Connection. 
						

							192Solving Problems
■If the projector is configured for Access Point mode and you’re 
using DHCP, allow time for your projector to appear. It takes the 
server a little while to pick up the IP address.
■If you’ve changed any settings for your projector or network, or 
restarted your computer, allow a minute or two for the 
connection to appear. If you’re using AirPort, try turning AirPort 
off and then on again.
■Make sure that you’re trying to connect to the right network. In 
Windows, verify that you’ve enabled your computer’s connection 
to the access point (see page 74) or that your wireless card or 
adapter is enabled and its SSID is set to match the projector’s 
SSID (or ESSID); see page 66. On a Mac, click the AirPort icon 
at the top of your Mac desktop to make sure AirPort is turned on 
and the projector’s SSID or your AirPort network is selected.
■If you have an access point or AirPort base station and you’re not 
using DHCP, check your projector’s IP address on the Access 
Point mode advanced settings screen. The first three segments of 
the IP address should be identical to the first three segments of the 
IP address of your access point or base station. The last segment of 
the projector’s IP address should be close, but not identical, to the 
last segment of the IP address of the access point or base station. 
■If you’re not using DHCP, check your projector’s Gateway 
address on the projector’s Access Point mode advanced settings 
screen. It should be identical to the IP address for your access 
point or AirPort base station.
■If you’re using a projector keyword, it changes each time you turn 
the projector off and then on again, or remove and reinsert the 
wireless network module. Check the projector’s keyword on the 
EasyMP Network screen and enter it at the prompt.
■If you’re using AirPort, check the configuration of your network. 
Start the AirPort Admin utility, select your base station, click 
Configure and click Show All Settings. Click the Network tab. 
If you set up your projector to connect in DHCP mode, turn on 
Distribute IP Addresses and Share a Single IP Address.  
						

							Solving Problems193
■If you’re using AirPort and DHCP is turned off on your 
projector’s Access Point mode advanced settings screen, make sure 
Distribute IP Addresses is off. 
■If you’re using Access Point mode and you’re connecting to the 
wrong network, you may be experiencing signal interference from 
another network. Try resetting your access point or base station, 
then restart NS Connection.
■If you’re using AirPort, the projector’s ESSID should match the 
AirPort network name, not the name of the AirPort base station. 
To check the network name, start the AirPort Admin utility, 
select your base station, and click 
Configure. Then click Show 
All Settings
. The network name appears on the AirPort tab.
■If you’re prompted for a password when you connect, enter the 
WEP encryption key (if you’re using WEP encryption).
■Try connecting using IP Connect Mode; see page 94.
Solving EasyMP Problems
An image displayed with EasyMP appears distorted.
Some high-resolution images cannot be displayed correctly. Files with 
a high compression ratio may appear blurry. For BMP, GIF, and 
PNG files, make sure the resolution is not greater than 1024 × 768. 
For JPG files, the resolution must not be greater than 8192 × 6144, 
and the image cannot be in progressive and CMYK color format.
In EMP SlideMaker, PowerPoint files don’t appear in the 
file window.
EMP SlideMaker does not support PowerPoint 95 or 97. Files created 
in these versions of PowerPoint must be opened and resaved in 
PowerPoint 2000 or later. 
						

							194Solving Problems
In EMP SlideMaker, your PowerPoint files don’t display 
thumbnails and can’t be pasted into scenarios.
Make sure the MS Office JPEG converter has been installed. See the 
MS Office documentation for instructions. Also, make sure 
PowerPoint is installed on the computer you’re using to build the 
scenario.
You can’t edit scenario files in EMP SlideMaker after they 
have been transferred to the USB drive.
You can only edit scenarios before they are transferred. Open the 
scenario files saved on your hard drive, make any changes, then 
transfer the scenario to your USB drive.
You can’t transfer your slideshow to the drive because you 
aren’t able to see the drive letter.
You must connect the drive to your computer before you select Send 
Scenario
 from the Scenario Option(s) menu. If this happens, close 
and restart EMP SlideMaker 2. Make sure your drive is connected 
before you select 
Send Scenario.
You can’t play your movies on the projector.
■The projector supports MPEG2 and WMV files. It does not 
support MPEG1 files. The audio format is MPEG1 Layer 2. 
Linear PCM and AC-3 audio cannot be played back.
■If your MPEG2 movie stops playing, check the light on the 
projector’s wireless module. If the light doesn’t come on, turn off 
the projector and reinstall the module.
■Movie files included in a PowerPoint presentation can’t be played 
back in a scenario. 
						

							Solving Problems195
EasyMP is unable to see the image files on your camera or 
external drive.
Make sure your camera or drive shows up on your desktop as a drive 
letter when you connect it to your computer. If it does, it is probably a 
USB-mounted device and will work with your projector. The 
projector does not support TWAIN-compliant digital cameras.
When using EasyMP, you see an ERR code at the bottom of 
the screen.
Check for the code below.
ERR Code Meaning
2, 50, 53, 245, or 
-103Failed to start EasyMP. Turn the projector off, then 
turn it back on again.
51, 52, or 100 EasyMP processing error. If you’re using EMP NS 
Connection, try reconnecting to the projector.
If you’re projecting through the projector’s USB 
port, reconnect the USB cable.
-101 Communication was cut off. Check the access 
point connection (see page 68).
-102 or -105 Unstable wireless communication. Network traffic 
may be high. Wait for a while, then try 
reconnecting. 
						

							196Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 179. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater. If necessary, use the 
Remote Receiver setting to disable the projector’s front or back 
sensor if it continues to pick up interference (see page 144).
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 144).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote.  
						

							Solving Problems197
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems. You 
can download utilities and documentation, get FAQs and 
troubleshooting advice, or e-mail Epson with your questions.
Visit Presenters Online
 to access tips, templates, and training for 
developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply. 
						

							198Solving ProblemsBefore you call for support, please have the following information 
ready:
■Product name (PowerLite 1825)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com
 
(U.S. sales) or www.epson.ca
 (Canadian sales). 
						

							199
A
Software Installation
The EasyMP software CD-ROM includes the software you need to 
use the projector’s EasyMP features—for presenting over a wireless 
network, transferring PowerPoint presentations to a memory card, 
and monitoring the projector from a remote location. The Epson 
Projector Software CD-ROM includes EMP Monitor and EMP 
Network Manager for presenting and monitoring the projector from a 
remote location. 
Windows System Requirements 
Before you install the software, make sure your computer meets these 
requirements: 
■Microsoft Windows 2000 (SP4), Windows XP, or Windows 
Vista
■802.11g or 802.11b, or 802.11a network card or wireless adapter 
(to use EMP NS Connection wirelessly) 
■IBM® compatible PC with at least a Pentium® III 1.2 GHz 
processor 
■At least 256MB of RAM (512 recommended)
■At least 128MB of free hard disk space
■XGA (1024 × 768) or better display adapter and monitor, 16-bit 
color or higher
note
Although EMP Slidemaker 
and EMP Monitor work in 
Windows 98 and Me, EMP 
NS Connection requires 
Windows 2000, XP, or 
Vista.
note
If you install the EasyMP 
software on your computer 
and then upgrade to 
Windows Vista, you must 
uninstall the software and 
then reinstall it on Windows 
Vista. 
						

							200Software Installation
Limitations in Windows Vista
If you install the Epson projector software in a previous version of 
Windows and later upgrade to Windows Vista, you must uninstall the 
software before you upgrade. Then reinstall it after you are running 
Windows Vista.
EMP NS Connection V2.30 is compatible with Windows Vista, but 
note the following:
■If you are upgrading to Windows Vista and a USB display driver 
is installed on your computer, uninstall it before upgrading to 
Windows Vista. 
■The Multi-screen projection feature is not available.
■When you project content from Windows Photo Gallery or 
Windows Media Center, you cannot use the full-screen mode 
options in those programs.
■On the EMP NS Connection General settings tab, you cannot 
select 
Use full-screen video transfer.
■You may find that you have to input your user account name into 
the User Account Control screen each time you start EMP NS 
Connection. To disable this, set the Windows Firewall setting to 
On (recommended), click the Exceptions tab (in the Windows 
Firewall Settings window), and register EMP NS Connection.
Mac System Requirements
Before you install the software, make sure your Mac meets the 
following requirements: 
■Mac OS X 10.3 or later (OS X 10.3.9 to 10.4.5 recommended)
■AirPort (802.11b) or AirPort Extreme (802.11g) wireless network 
interface to use EMP NS Connection wirelessly
■Power Macintosh series G3 900 MHz or more, iMac,® 
PowerBook, or iBook
■At least 256MB of RAM
note
You can present over a 
wireless network from 
Mac OS X using EMP NS 
Connection. However, 
EMP SlideMaker and 
EMP Monitor are available 
only for Windows.