Epson Projector Powerlite 1825 User Manual

181
9
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projector’s status lights flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving network problems
■Solving EasyMP problems
■Solving problems with the remote control
■Contacting technical support 

182Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on top of the projector or on 
the remote control.
1. Press the 
? Help button on the remote control or on the 
projector. 
You see the Help menu:
2. Use the   pointer button on the remote control or the 
navigational buttons on the projector to highlight menu items.
3. Press the 
Enter button on the remote control or on the projector 
to select the menu...

Solving Problems183
Checking Projector Status
If your projector isn’t working correctly, first turn it off, wait for it to 
cool (the 
Power light stops flashing orange), and unplug it. Then 
plug the power cord back in and turn on the projector. If this doesn’t 
solve the problem, check the lights on top of the projector.
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following table for a complete description of the 
projector’s status...

184Solving Problems
Flashing orange Rapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make 
sure there is plenty of space around and under the projector for 
ventilation, and that the air filter and vents are clear.
Red The projector is overheating, which turns the lamp off automatically. 
Wait until the cooling fan stops, then unplug the power cord. Plug the 
power cord back in and press the 
P Power button....

Solving Problems185
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the PPower 
button, make sure the power cable is connected to the projector 
and plugged into a working electrical outlet.
■The power cable may be defective. Disconnect the cable from the 
outlet and contact Epson as described on page 197.
■Check to see if the A/V mute slide (lens cover) is closed. 
The buttons on the projector don’t work.
If the Operation Lock function has...

186Solving Problems
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
You’ve connected a computer and see a blue screen with the 
message 
No Signal displayed.
■Make sure the cables are connected correctly, as described on 
page 40.
■If you’ve connected a computer and one or more video sources, 
you may need to press the 
Source Search button on the 
projector or one of the source buttons on the remote control to 
select the correct...

Solving Problems187
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 141).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200) and the frequency or refresh rate is supported by 
the projector (see page 207). If necessary, change your computer’s 
resolution setting. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control.
■Make sure the image Position setting is correct in the...

188Solving Problems
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet, or an 
extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the...

Solving Problems189
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can...

190Solving Problems
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 174 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 142).
There is no sound, or the sound is not loud enough.
■Use the Volume buttons on the remote control to adjust the 
volume, or adjust the 
Volume setting in the Settings menu (see 
page...