Epson Projector EH-TW5650 User Manual
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Troubleshooting 80 IndicatorsStatus Explanation (blue)Ready Wireless LAN is available. (Flashing blue quickly) Connecting Connecting to a device. (Flashing blue slowly) Error Wireless LAN error. Select Off as the Wireless LAN Power setting in the projector's Network menu, and select On again. If you cannot solve the problem, contact the following address. s Epson Projector Contact List Starting Wireless LAN OffWireless LAN connection is unavailable. Check that Wireless LAN Power is set to On in the Network menu. When the Indicators Provide No Help Check the problem Check the following table to see if yo u r p r o b l e m i s m e n t i o n e d , a n d g o t o the appropriate page for information on handling the problem. Problem Page Problems relating to im- agesNo images appear. Projection does not start, the projec tion area is completely black, or the projection area is completely blue. p.81 Moving images being projected from a computer are not projected. p.81 "Not supported" is displayed. p.82 "No Signal" is displayed p.82 Images are fuzzy or out of focus. p.82 Interference or distortion appears in the images. p.82 The image is truncated (large) or smal l, or only a part of the image is projected. p.83 Image colors are not right. The whole image appears purplish or greenish, images are black & white, or colors appear dull. * p.83 Images appear dark. p.83 Projection stops automatically. p.84 Problems when projection starts The projector does not turn on. p.84 Problems with the remote control The remote control does not respond. p.84 Problems with 3D Cannot project correctly in 3D. p.84
Troubleshooting 81 ProblemPage Problems with HDMI HDMI Link does not function. p.85 The device name is not displayed under device connections. p.86 Network problems Cannot access the network via wireless LAN. p.86 The image contains static during network projection. p.86 Cannot connect using Screen Mirroring. p.87 The image contains static during Screen Mirroring connection. p.87 Bluetooth device prob- lems Cannot connect Bluetooth device. p.87 The audio and connection for th e Bluetooth device disconnects. p.88 Other problems No audio, or the audio is too low. p.88 Cannot make settings on the control panel. p.88 Slideshow does not start. p.89 *Because color reproduction differs between monitors and computer LC D screens, the image projected by the projector and the color tones displayed on the moni tor may not match, however this is not a fault. Problems relating to images No images appear CheckRemedy Is the projector turned on? Press the button on the remote control or the control panel. Is the power cord connecte d?Connect the power cord. Are the indicators switched off? Disconnect and then reconnect the pr ojector's power cord. Check that pressing the power bu tton after connection supplies the projector with power. Is an image signal being input? Check that the connected device is turned on. When Messag- es is set to On from the Configuration menu, image signal mes- sages are displayed. s Extended - Display - Messages p.71 Are the Configuration menu settings correct? Reset all of the settings. s Reset - Reset All p.76 (Only when projecting computer image sig- nals) Was the connection made while the power of the projector or the computer was already turned on? If the connection is made while the power is already turned on, the Fn key (Function key) that switches the computer's image signal to external output may not work. Turn off the power for the computer and the projector and then turn it back on again. Moving images are not displayed Check Remedy (Only when projecting computer image sig- nals) Is the computer's image signal set to external output and to output to the LCD monitor at the same time?Depending on the computer's specifications, moving images may not be displayed when the computer is set to external out- put and to the LCD monitor output at the same time. Switch it so that the image signal is set to external output only. For the computer's specificatio ns, see the documentation sup- plied with the computer.
Troubleshooting 82 "Not supported" is displayed Check Remedy (Only when projecting computer image sig- nals) Do the image signal's frequency and resolu- tion correspond to the mode?Check the image signal being input in Resolution from the Con- figuration menu, and check that it corresponds to the projector's resolution. s About - Projector Info p.76 s p.99 "No Signal " is displayed Check Remedy Are the cables connected correctly?Check that all the cables requ ired for projection are securely connected. s p.18 Is the correct image input port selected? Switch the image with the source buttons on the remote control, or the button on the control panel. s p.26 Is the connected device turned on? Turn on the device. (Only when projecting computer image sig- nals) Are the image signals being output to the projector? Switch it so that the image signal is set to external output, and not just the computer's LCD monitor. For some models, when the image signals are output externally, they no longer appear on the LCD monitor. For the computer's specificatio ns, see the documentation sup- plied with the computer. If the connection is made while the power of the projector or the computer is already turned on, the Fn key (Function key) that switches the computer's image signal to external output may not work. Turn the power for the comp uter and the projector off and then back on again. Images are fuzzy or out of focus Check Remedy Has the focus been adjusted?Adjust the focus. s p.28 Is the lens cover clos ed? Open the lens cover. s p.25 Is the projector at the corre ct distance? Check the reco mmended projection range. s p.15 Has condensation formed on the lens? If the projecto r is suddenly taken from a cold environment to a warm environment, or if sudde n ambient temperature changes occur, condensation may form on the surface of the lens, and this may cause the images to appear fuzzy. Set the projector up in the room about one hour before it is used. If the projector is wet from condensation, turn off the projector, disconnect the power cord, and leave it for a while. Interference or distortion appear in images Check Remedy Are the cables connected correctly?Check that all the cables requ ired for projection are securely connected. s p.18
Troubleshooting 83 CheckRemedy Is an extension cable being used?If an extension cable is used, electrical interference may affect the signals. (Only when projecting computer image sig- nals) Are the Sync. and Tracking settings adjusted correctly? The projector uses automatic adjustment functions to project at the optimum status. However, depending on the signal, some may not be adjusted correctly ev en after performing self correc- tions. If this happens, adjust the Tracking and Sync. settings from the Configuration menu. s Signal - Tracking /Sync. p.66 (Only when projecting computer image sig- nals) Is the correct resolution selected? Set the computer so that the signals being output are compatible with the projector. s p.99 Part of the image is tr uncated (large) or small Check Remedy Is the correct Aspect selected? Select the aspect mode to match the input signal in Aspect from the Configuration menu. s Signal - Aspect p.66 Is the image Position adjusted correctly? Adjust the Position setting from the Configuration menu. s Signal - Position p.66 (Only when projecting computer image sig- nals) Is the correct resolution selected? Set the computer so that the signals being output are compatible with the projector. s p.99 Image colors are not right Check Remedy Is the contrast adjusted correctly? Adjust the Contrast setting from the Configuration menu. s Image - Contrast p.65 Is the color adjusted correctly? Adjust the Advanced setting from the Configuration menu. s Image - Advanced p.65 Images appear dark Check Remedy Is the image brightness set correctly? Adjust the Brightness setting from the Configuration menu. s Image - Brightness p.65 Is the contrast adjusted correctly? Adjust the Contrast setting from the Configuration menu. s Image - Contrast p.65 Is it time to replace the lamp? When the lamp is nearly ready for replacement, the images be- come darker and the color qual ity becomes poorer. When this happens, replace the lamp with a new lamp. s p.95
Troubleshooting 84 Projection stops automatically CheckRemedy Is Sleep Mode enabled? If the set time is exceeded and no signal is input, the lamp is automatically turned off and the projector enters standby mode. The projector returns from standby mode when you press the button on the remote control or the control panel. If you want to disable Sleep Mode, change the setting to Off. s Exten- ded - Operation - Sleep Mode p.71 Problems when projection starts The projector does not turn on Check Remedy Is the power turned on? Press the button on the remote control or the control panel. Is Child Lock set to On? When Child Lock is set to On from the Configuration menu, hold down the button on the control panel for approximately three seconds, or perform operat ions from the remote control. s Settings - Lock Setting - Child Lock p.68 Do the indicators turn on and off when the power cord is touched? Turn off the projector, and then disconnect and reconnect the projector's power cord. If the pr oblem continues, stop using the projector, remove the power plug from the electrical outlet, and contact your local dealer or the nearest projector information center. s Epson Projector Contact List Problems with the remote control The remote control does not respond Check Remedy Is the remote control light-emitting area pointing towards the remote receiver on the projector during operation?Point the remote control toward s the remote receiver. Also, check the operating range. s p.24 Is the remote control to o far from the projec- tor? Check the operating range. s p.24 Is direct sunlight or strong light from fluores- cent lamps shining onto the remote receiver?Set the projector up in a locati on where strong light does not shine onto the remote receiver. Are the batteries dead or have the batteries been inserted correctly? Make sure the batteries are insert ed correctly or replace the bat- teries with new ones if necessary. s p.23 Problems with 3D Cannot project correctly in 3D Check Remedy Are the 3D Glasses turned on?Turn on the 3D Glasses.
Troubleshooting 85 CheckRemedy Is a 3D image being projected?If the projector is projecting a 2D image, or if an error occurs on the projector that prevents the 3D image from being projected, you cannot view 3D images even if you are wearing the 3D Glasses. Is the input image in 3D? Check that the input image is 3D compatible. Since most TV broadcasts do no t contain a 3D format signal, 3D reception must be set manually. Is 3D Display set to 2D?I f 3D Display is set to 2D from the Configuration menu, the pro- jector does not automatically switch to 3D even when a 3D image is input. Press the button, and then set 3D Display to 3D or Auto . s Signal - 3D Setup - 3D Display p.66 Is 3D Format set correctly? Unless the 3D format of the AV device and 3D Format of the projector are the same, part of the image may not be displayed. Check that the projector's 3D Format setting matches the 3D format setting for the AV device. s Signal - 3D Setup - 3D For- mat p.66 When changing the 3D Format, set 3D Display to Auto , and then press the button. Are you viewing within the reception range? If the distance between the projector and the 3D Glasses exceed 10 m, the connection may be lost. Move the 3D Glasses closer to the projector. Has pairing been performe d correctly? See the User's Guide for the 3D Glasses to perform pairing. Are there any devices that cause radio wave interference in the vicinity? When using other devices at the same time with the frequency band (2.4 GHz) such as Blueto oth communication devices, wire- less LAN (IEEE802.11b/g), or microw ave ovens, radio wave inter- ference may occur, the image may be interrupted, or communi- cation may not be possible. Do not use the projector near these devices. Problems with HDMI HDMI Link does not function Check Remedy Are you using a cable that meets the HDMI standards? Operations are not possible with cables that do not meet the HDMI standards. Does the connected device meet the HDMI CEC standards? If the connected device does no t meet the HDMI CEC standards, it cannot be operated even if it is connected to the HDMI port. See the documentation and so on supplied with the connected device for more information. Also, press the button, and then ch eck if the device is available under Device Connections . s p.50 Are the cables connected correctly? C heck that all the cables required to use HDMI Link are securely connected. s p.49 Is the power for the amplifier or DVD recorder and so on turned on? Put each device in standby status. See the documentation and so on supplied with the connec ted device for more information. If you have connected a speaker and so on, set the connected equipment to PCM output.
Troubleshooting 86 CheckRemedy Was a new device connected, or was the con- nection changed?If the CEC function for a connected device needs to be set again, for example when a new device is connected or the connection is changed, you may need to restart the device. Are many multi-media players connected? Up to 3 mult i-media players that meet the HDMI CEC standards can be connected at the same time. The device name is not disp layed under Device Connections Check Remedy Does the connected device meet the HDMI CEC standards?If the connected device does no t meet the HDMI CEC standards, it is not displayed. See the do cumentation and so on supplied with the connected device for more information. Network problems Cannot access the network via wireless LAN Check Remedy Is Wireless LAN Power set to Off?S et Wireless LAN Power to On in the Configuration menu. If this is already set to On, set Wireless LAN Power to Off, and then set it to On again. s Network - Wireless LAN Power p.72 Is the passphrase correct? Note that the passphrase is case sensitive; upper case and lower case letters are treated as different characters. If you have for- gotten your passphrase, set a new one. s Network Settings - Security - Passphrase p.72 Have you checked the Event ID? Check the Even t ID number and perform the following steps. s Info - Event ID p.76 s p.89 The image contains static during network projection Check Remedy Are there any obstacles between the access point and the connected device?Check for any obstacles between the access point, the mobile device, the computer, and the proj ector, and change their posi- tions to improve communication. Is the distance between the access point and the connected device too far? Make sure that the access point, the mobile device, the comput- er, and the projector are not too far apart. Move them closer to- gether and try to connect again. Are there any Bluetooth devices or micro- wave oven in the vicinity? If the wireless connection is slow or your projected image con- tains noise, check for interferen ce from other equipment, such as a Bluetooth device or microwave. Move the interfering device farther away or expand your wireless bandwidth. Are too many devices connected? Reduce the nu mber of connected devices if the connection speed declines.
Troubleshooting 87 Cannot connect using Screen Mirroring CheckRemedy Is Screen Mirroring set to Off?S et Screen Mirroring to On in the Configuration menu. If this is already set to On, set Screen Mirroring to Off, and then set it to On again. s Network - Screen Mirroring p.72 Is there a hyphen (-) in the display name? Change the Display Name so that it does not include "-" in the projector's Screen Mirroring Settings menu. If the Display Name includes "-", it may not be displayed correctly on your mo- bile device. s Network - Screen Mirroring Settings p.72 Are other mobile devices already conn ected? Make sure no other mobile device is connected to the projector. Are the settings correct for the mobile device? Make sure the settings on the mobile device are correct. If the settings are correct, restart the mobile device. Are you trying to reconnect immediately after the Screen Mirroring connection has ended? When connecting again immediatel y after disconnecting, it may take some time until the connection is established. Reconnect after waiting for a while. Are you connecting from the connection his- tory of the mobile device? Once you have connected using Screen Mirroring, the projector connection information may be re corded on the mobile device. However, you may not be able to reconnect to the projector from the recorded information. Select the projector from the list of available devices. The image contains static duri ng Screen Mirroring connection Check Remedy Is the Wi-Fi antenna of the mobile device cov- ered?Try not to cover the Wi-Fi antenna of the mobile device. Is the mobile device connected to the inter- net? If you use a Screen Mirroring co nnection and an internet con- nection at the same time, the im age may stop or contain noise. Disconnect the internet connection to expand your wireless bandwidth and improve the connection speed of the mobile device. Is there a problem in the projected content? Content that can be projected in Screen Mirroring is subject to restrictions. Make sure the proj ected content meets the require- ments. s p.59 Does the mobile device have a power saving setting? Depending on the settings of th e mobile device, the connection may be lost when the device enters the power saving mode. Check the electrical power saving settings on the mobile device. Is the mobile device using the latest version of its wireless driver or firmware? Update to the latest version of the wireless driver or firmware on the mobile device. Bluetooth device problems Cannot Connect Bluetooth Device Check Remedy Was a device search performed?When connecting a Bluetooth device for the first time, or when changing to another Bluetooth device, perform Search Blue- tooth Device . s p.20
Troubleshooting 88 CheckRemedy Does the device support copyright protection (SCMS-T)?You cannot connect a Bluetooth device that does not support copyright protection (SCMS-T). Is the device based on A2DP? You cannot conn ect a Bluetooth device that does not support A2DP. The audio and connection for the Bluetooth device disconnects Check Remedy Are there any obstacles between the projec- tor and the Bluetooth device?Check for any obstacles between the projector and the Bluetooth device, and change their positions to improve communication. Is the device connected within the specified communication distance? If the distance between the projector and the Bluetooth device exceed 10 m, the connection ma y be lost. Move the Bluetooth device closer to the projector. Are there any wireless equipment or micro- wave ovens in the vicinity? If the device is used at the same time as other wireless equipment or microwave ovens, radio wave interference may occur, and the image and audio may be interrupted. Avoid equipment that could cause interference. Other problems No audio, or the audio is too low Check Remedy Is the volume too low?Adjust the volume so that you can hear the audio. s p.33 Is it connected with an HDMI cable? If no audio is output when connecting via an HDMI cable, set the connected equipment to PCM output. Are the Audio Out Device settings correct? Check that the Audio Out Device settings are correct on the Configuration menu. s Settings - HDMI Link - Audio Out De- vice p.68 Are the Bluetooth Audio settings correct? Make the following settings when connecting a Bluetooth audio device. •To output audio from the projector's speaker or an AV system, set Bluetooth Audio to Off . •To output audio from Bluetooth audio devices, set Bluetooth Audio to On . s Settings - Bluetooth - Bluetooth Audio p.68 Cannot make settings on the control panel Check Remedy Is Control Panel Lock set to Full Lock or Par- tial Lock ? When Control Panel Lock is set to Full Lock in the Configura- tion menu, all button operations on the control panel are disa- bled; when Partial Lock is set, only the button on the control panel is available. Perform operations from the remote control. s Settings - Lock Setting - Control Panel Lock p.68
Troubleshooting 89 Slideshow does not start CheckRemedy Is the USB storage device using a security function?You may not be able to use USB storage devices that incorporate security functions. About Event ID Check the event ID and perform the remedy given below. If you cannot find the event ID in the table or resolve the problem, contact your local dealer or the nearest Epson repair center. s Epson Projector Contact List Event ID Cause Remedy 0020 0026 0032 0036 0037A Screen Mirroring communication error oc- curred. Restart the projector and network software. 0021 Failed to startup Screen Mi rroring. Restart the projector. 0022 0027 0028 0029 0030 0031 0035 Screen Mirroring communicatio n is unstable. Check the network communication status, and reconnect after waiting for a while. 0023 0024 0025 Failed to connect. If you see the PIN entry screen on your com- puter, enter the PIN code displayed on the Screen Mirroring standby screen or at the bot- tom right of the projecte d image. If this does not solve the problem, restart the projector and the connected devices, and then check the connection settings. 0038 0042 Wireless LAN system mismatch. Check the wireless LAN system for the mobile device and the projector, and then reconnect. 0041 Failed to connect. Delete the connection information for the pro- jector that is stored on the computer, and then reconnect. 0043 The video format is not supported. Change the resolution of the mobile device, and then reconnect. Or change the Adjust Im- age Quality for the projector, and then recon- nect. 0432 0435 Failed to start the network so ftware. Restart the projector. 0433 An image that was transferred cannot be re- produced. Restart the network software. 0434 0481 0482 0485 Network communication is unstable. Check the network communication status, and reconnect after waiting for a while.