Epson PictureMate User Manual

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6. PictureMate prints a page showing a nozzle check pattern. (If the pattern has gaps, 
you need to clean the print head; see Improving Print Quality
.)
■If the check page printed, the problem isn’t with PictureMate. It may be your 
memory card, software settings, interface cable, or computer, or your software 
may not be installed correctly. Try the suggestions in Software Installation 
Problems and Memory Card Problems. 
■If the check page did not print, PictureMate may have a problem. Try the...

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■Make sure Windows 98 SE, Me, 2000, or XP was preinstalled on your system. 
The USB Printer Device Driver may not install correctly if you’ve upgraded from 
Windows 95.
■Make sure the USB Controller is working properly in Device Manager. See your 
Windows help system for details. If it’s not working, contact your computer 
manufacturer.
■If you’re printing over a network, see Setting Up Network Printing for 
instructions on configuring your PictureMate software for use on a network.
Printing Problems...

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Printing is too slow.
Because of PictureMate’s high print quality, it may take a little while to print your 
photos. If you are printing from a computer, check the requirements in System 
Requirements. If you’re printing a high-resolution image, you need more than the 
minimum requirements listed. You may also need to:
■Clear space on your hard drive or run a defragmentation utility.
■Close open programs that you’re not using.
■Increase your system’s memory (RAM).
For the fastest printing, try these...

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Print Quality Problems
You see banding (light lines).
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate or Cleaning the Print Head Using the Computer for instructions. 
■Make sure the glossy, printable side of the paper is face up.
■The photo cartridge may need replacing. See Replacing the Photo Cartridge for 
instructions.
■The print head may need alignment; see Aligning the Print Head Directly From 
PictureMate or Aligning the Print Head Using the Computer for...

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■The photo cartridge may be old or low on ink. See Replacing the Photo Cartridge 
for instructions on replacing it. 
■Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, 
reload a new stack of paper with the glossy, printable side up.
Colors in your photo are incorrect or missing.
■Make sure your software is set for color printing and the Ink setting is set to Color 
for color images.
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate...

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■Use new paper, loaded printable side up. Don’t load paper above the arrow mark 
on the left edge guide. Load a maximum of 20 sheets. 
■Place the paper against the right edge and slide the left edge guide against it, but 
not too tight.
■Store paper flat to prevent curling.
■Don’t load plain paper, this can damage PictureMate.
Miscellaneous Printout Problems
PictureMate prints blank pages.
■Make sure PictureMate is selected, or is the active printer in the Print Center or 
Macintosh Chooser. 
■The...

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■Your photo size may not match the width/height proportions (aspect ratio) of the 
paper size or layout you’re using. Photos may be cropped to fit the paper and 
layout.
The wrong photo is printed.
The photo numbering on the proof sheet may not match the numbering in your 
camera. 
■If you’re printing without a computer, first print a proof sheet to identify your 
photos by number. If you deleted photos from your card or took new photos, you 
may need to print a new proof sheet. See Printing a Proof...

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Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support 
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■U.S.: (562) 276-7282, 6AM to 8PM, Pacific Time, Monday through Friday and 
7
AM to 4PM, Saturday. 
■Canada: (905) 709-2567, 6AM to 6PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name...

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You can purchase a PictureMate Print Pack with PictureMate Photo Paper and a 
photo cartridge, and other PictureMate accessories from the Epson Store at 
(800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral.
Uninstalling PictureMate Software
You may need to uninstall and then reinstall your PictureMate software on your 
computer. This may be necessary when you upgrade your operating system, for 
example. However, you don’t need to...

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8. Click EPSON CardMonitor in the program list and click the Add/Remove 
button. Then follow the on-screen instructions. 
9. Restart your computer when you’re done. 
When you are ready to reinstall the PictureMate software, follow the instructions for 
your operating system in your Using PictureMate With a Computer book. 
Note: Remember that you don’t need to reinstall Film Factory or on-screen 
User’s Guide, and you won’t see the license agreement.
Uninstalling From a Macintosh Using OS X 
Follow...