Epson PictureMate User Manual

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6. PictureMate prints a page showing a nozzle check pattern. (If the pattern has gaps, 
you need to clean the print head; see Improving Print Quality
.)
■If the check page printed, the problem isn’t with PictureMate. It may be your 
memory card, software settings, interface cable, or computer, or your software 
may not be installed correctly. Try the suggestions in Software Installation 
Problems and Memory Card Problems. 
■If the check page did not print, PictureMate may have a problem. Try the 
suggestions in Printing Problems
. 
■If nothing works, contact your dealer or Epson as described in Where To Get 
Help.
7. After examining the check page, remember to turn off PictureMate and reconnect 
its cable to your computer, if desired.
Software Installation Problems
You’re having problems installing the PictureMate software.
■Carefully follow the installation instructions in the Using PictureMate With a 
Computer booklet. Do not connect PictureMate to the computer until you are 
instructed to connect it. Then connect the USB cable securely to the PictureMate 
and the computer. Also make sure your system meets the requirements listed in 
System Requirements
.
■Close your other programs, including any screen savers and virus protection 
software, and install the software again.
■If your PictureMate icon doesn’t appear in the Macintosh OS 9 Chooser, you 
may have too many items in the Chooser. Delete any unused items and check the 
Chooser again.
■If you are using Macintosh OS X and you do not see PictureMate listed in the 
Format for menu under Page Setup, you may need to set up PictureMate in Print 
Center or the Printer Setup Utility. See the Using PictureMate With a Computer 
booklet for instructions. 
■For Windows 2000, if you see an error message or your software doesn’t install 
correctly, you may not have software installation privileges. Contact your System 
Administrator.
 
						

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■Make sure Windows 98 SE, Me, 2000, or XP was preinstalled on your system. 
The USB Printer Device Driver may not install correctly if you’ve upgraded from 
Windows 95.
■Make sure the USB Controller is working properly in Device Manager. See your 
Windows help system for details. If it’s not working, contact your computer 
manufacturer.
■If you’re printing over a network, see Setting Up Network Printing for 
instructions on configuring your PictureMate software for use on a network.
Printing Problems
PictureMate is on, but nothing prints.
■If you’re printing from your computer, make sure the USB cable is connected 
securely at both ends and that the cable meets the requirements in System 
Requirements.
■If you’re printing from your computer, check to see if PictureMate is causing the 
problem, as described in Running a Printer Check
. If the check page prints, make 
sure your software is installed correctly. 
■If you’re printing on a network, see Setting Up Network Printing for instructions 
on configuring your PictureMate software for use on a network.
PictureMate sounds as though it is printing, but nothing prints.
■Make sure the print head nozzles are not clogged. To clean the print head, see 
Improving Print Quality
.
■PictureMate won’t operate properly if it’s tilted or at an angle. Place it on a flat, 
stable surface that extends beyond the base in all directions.
PictureMate makes noise when you turn it on or after it has been sitting for 
awhile.
PictureMate is performing routine maintenance.
 
						

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Printing is too slow.
Because of PictureMate’s high print quality, it may take a little while to print your 
photos. If you are printing from a computer, check the requirements in System 
Requirements. If you’re printing a high-resolution image, you need more than the 
minimum requirements listed. You may also need to:
■Clear space on your hard drive or run a defragmentation utility.
■Close open programs that you’re not using.
■Increase your system’s memory (RAM).
For the fastest printing, try these tips:
■Choose Black & White if your photo doesn’t include color.
■If PictureMate is connected to a USB hub, disconnect any USB devices that 
you’re not using.
Memory Card Problems
■Make sure only one card is inserted at a time.
■PictureMate recognizes and can print the first 999 photos on a memory card.
■Make sure photos are in JPEG or uncompressed Tiff format and taken with a 
DCF-compliant digital camera.
■Make sure you follow the instructions in the Using PictureMate With a Computer 
booklet to install the software, including the card utilities: Card Monitor and 
PhotoStarter.
■Check your PhotoStarter settings. See Configuring PhotoStarter for instructions.
■If you access the card from your computer and delete files, the card may not work 
correctly with your camera. Always delete pictures using your camera.
■If you’re using Windows XP, you may need to install your Windows storage 
device driver. See your Windows help for more information. 
 
						

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Print Quality Problems
You see banding (light lines).
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate or Cleaning the Print Head Using the Computer for instructions. 
■Make sure the glossy, printable side of the paper is face up.
■The photo cartridge may need replacing. See Replacing the Photo Cartridge for 
instructions.
■The print head may need alignment; see Aligning the Print Head Directly From 
PictureMate or Aligning the Print Head Using the Computer for instructions. 
Your photo is blurry or smeared.
■Use PictureMate Photo Paper from the PictureMate Print Pack to ensure proper 
saturation and absorption of ink. 
■Make sure you load paper with the glossy, printable side face up. 
■Make sure your paper isn’t damp or curled, or loaded face down (the printable 
side should be face up). If it’s damp or curled, reload a new stack of paper.
■The print head may need alignment; see Aligning the Print Head Directly From 
PictureMate or Aligning the Print Head Using the Computer for instructions.
■Remove each sheet from the output tray after printing.
Your photo is grainy.
■The print head may need alignment; see Aligning the Print Head Directly From 
PictureMate or Aligning the Print Head Using the Computer for instructions.
■You may need to increase the image resolution or print it in a smaller size; see 
your software documentation.
Your photo is faint or has gaps in the image.
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate or Cleaning the Print Head Using the Computer for instructions. 
 
						

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■The photo cartridge may be old or low on ink. See Replacing the Photo Cartridge 
for instructions on replacing it. 
■Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, 
reload a new stack of paper with the glossy, printable side up.
Colors in your photo are incorrect or missing.
■Make sure your software is set for color printing and the Ink setting is set to Color 
for color images.
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate or Cleaning the Print Head Using the Computer for instructions.
■The photo cartridge may be old or low on ink. See Replacing the Photo Cartridge 
for instructions on replacing it.
■Colors may change slightly after drying. Wait for 24 hours and check your photo 
again to see if the colors look right. 
■If you are printing without a computer, check the PictureMate LCD screen 
settings to make sure the Filter setting is not set to 
Sepia or Black and White. 
See Printing Photos in Black and White or Sepia
. 
Problems With Paper Feeding
Paper doesn’t feed correctly or jams inside PictureMate.
■Make sure the paper support is pulled up. 
■Make sure the handle is not resting on the paper. 
■Make sure the paper support is all the way back and it is not resting on the handle. 
The handle should be all the way down in the back of PictureMate. 
■If paper doesn’t feed, remove it from the paper feeder, reload it against the right 
edge, then slide the left edge guide against the paper.
■If multiple pages feed at once, remove the paper from the feeder, separate the 
sheets, and carefully reload it.
■If paper jams, remove paper, then press the OK button to clear the message. 
If your paper loads incorrectly or jams frequently:
 
						

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■Use new paper, loaded printable side up. Don’t load paper above the arrow mark 
on the left edge guide. Load a maximum of 20 sheets. 
■Place the paper against the right edge and slide the left edge guide against it, but 
not too tight.
■Store paper flat to prevent curling.
■Don’t load plain paper, this can damage PictureMate.
Miscellaneous Printout Problems
PictureMate prints blank pages.
■Make sure PictureMate is selected, or is the active printer in the Print Center or 
Macintosh Chooser. 
■The print head may need cleaning; see Cleaning the Print Head Directly from 
PictureMate or Cleaning the Print Head Using the Computer for instructions. 
The margins are incorrect.
■If you have a border on one side of your photo but not on the other, make sure 
the paper is positioned correctly in the feeder, all the way to the right. Slide the 
left edge guide against the paper. 
■If you are printing without a computer, make sure the Crop setting is set to Off. 
See Cropping Your Photo
 for instructions. Also check your Layout setting. See 
Choosing a Layout
 for instructions. 
■If the subject of your photo is very close to the edge of the image, you may want to 
select 
Border as the Layout setting. This prevents the automatic enlargement of 
your photo (to eliminate the borders) which may be causing part of your image to 
be cut off.
Image size or position is incorrect.
■Make sure paper and layout options in your printer software settings (on the 
computer) or on the PictureMate Main Menu (printing without a computer) are 
set correctly.
 
						

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■Your photo size may not match the width/height proportions (aspect ratio) of the 
paper size or layout you’re using. Photos may be cropped to fit the paper and 
layout.
The wrong photo is printed.
The photo numbering on the proof sheet may not match the numbering in your 
camera. 
■If you’re printing without a computer, first print a proof sheet to identify your 
photos by number. If you deleted photos from your card or took new photos, you 
may need to print a new proof sheet. See Printing a Proof Sheet from the 
PictureMate Print Wizard.
■If your camera supports DPOF, you can pre-select photos so PictureMate knows 
exactly what to print. See Camera-selected DPOF Photos
 for more information. 
■If your camera is PictBridge-enabled, you can connect it to PictureMate and 
control printing from the camera. See Printing From a PictBridge-enabled Digital 
Camera for details. 
Too many copies are printing.
Make sure that the Copies option in your software (printing from computer) or on 
the PictureMate Main Menu (printing without computer) is not set for multiple 
copies. 
 
						

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Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support 
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■U.S.: (562) 276-7282, 6AM to 8PM, Pacific Time, Monday through Friday and 
7
AM to 4PM, Saturday. 
■Canada: (905) 709-2567, 6AM to 6PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (PictureMate)
■Product serial number (located on the back of PictureMate)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
Service Access
World Wide Web From the Internet, you can reach Epson Support at 
http://support.epson.com. At this site, you can download 
drivers and other files, look at product documentation, access 
troubleshooting information, and receive technical advice 
through e-mail.
You can learn more about PictureMate by visiting 
www.MyPictureMate.com. At this site, you can find 
information about PictureMate, support, special offers, and 
accessories. 
Automated 
Telephone ServicesA variety of automated help services are available 24 hours a 
day, seven days a week. To use these services, you must have 
a touch tone telephone and call (800) 922-8911. Your Epson 
SoundAdvice
SM code is 70540. Use this code to quickly select 
PictureMate in SoundAdvice.
 
						

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You can purchase a PictureMate Print Pack with PictureMate Photo Paper and a 
photo cartridge, and other PictureMate accessories from the Epson Store at 
(800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral.
Uninstalling PictureMate Software
You may need to uninstall and then reinstall your PictureMate software on your 
computer. This may be necessary when you upgrade your operating system, for 
example. However, you don’t need to uninstall Film Factory or this on-screen User’s 
Guide. Follow the steps in these sections:
■Uninstalling From a Windows Computer
■Uninstalling From a Macintosh Using OS X
■Uninstalling From a Macintosh Using OS 9
Note: Do not turn off or disconnect PictureMate while you are uninstalling the 
software.
Uninstalling From a Windows Computer
1. Double-click My Computer (Windows XP: click Start > My Computer), then 
double-click the 
Control Panel icon. 
2. Double-click 
Add/Remove Programs. 
3. Click PictureMate
 Printer Software in the program list and click the 
Add/Remove button (Change/Remove button on Windows 2000 and XP).
4. In the next window, make sure your 
EPSON PictureMate printer icon is selected 
and click 
OK. Then follow the on-screen instructions. 
5. In Windows 98 or Me, click 
EPSON USB Printer Devices in the program list 
and click the 
Add/Remove button. 
If you are using Windows XP or 2000, go to step 9.
6. When you see the prompt asking if you want to reboot, click 
No. 
7. Click 
EPSON PhotoStarter3.0 in the program list and click the Add/Remove 
button. Then follow the on-screen instructions. 
 
						

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8. Click EPSON CardMonitor in the program list and click the Add/Remove 
button. Then follow the on-screen instructions. 
9. Restart your computer when you’re done. 
When you are ready to reinstall the PictureMate software, follow the instructions for 
your operating system in your Using PictureMate With a Computer book. 
Note: Remember that you don’t need to reinstall Film Factory or on-screen 
User’s Guide, and you won’t see the license agreement.
Uninstalling From a Macintosh Using OS X 
Follow these steps to uninstall Epson PhotoStarter and Card Monitor, and your 
PictureMate driver: 
1. Open your Applications folder.
2. Drag the 
EPSON Card Monitor and EPSON PhotoStarter3 for X folders to 
the trash. 
3. Open the 
Utilities folder (in the Applications folder). 
4. Double-click the 
Printer Setup Utility or Print Center icon.
5. Select 
PictureMate and click Delete. 
6. Close Printer Setup Utility or Print Center. 
When you are ready to reinstall the PictureMate software, follow the instructions for 
your operating system in your Using PictureMate With a Computer booklet. 
Note: Remember that you don’t need to reinstall Film Factory or your on-screen 
User’s Guide, and you won’t see the license agreement.
Uninstalling From a Macintosh Using OS 9
1. Close all applications.
2. Insert the PictureMate software CD-ROM.
3. In the Epson window, scroll down and double-click the 
Drivers folder.
4. Double-click the 
English folder, then double-click the OS 9 folder.