Epson M2000 Service Manual

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 42
Unable to perform duplex printing The paper size or type is not supported for 
duplex printing.
---
Load paper supported for duplex printing.
Paper out No paper is loaded on the paper feeder.
---
Load paper on the feeder.
The printer does not detect paper loaded on the feeder.
Poor assembling or damage of the actuator for detecting paper.
Check if the actuator is assembled correctly. If not, reassemble it. If...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 43
Not enough printer memory to print using duplex function
The back of the page cannot be printed because the memory is insufficient to process the data for duplex printing. In this case, only front side is printed.
---
„
Turn the frontside-printed paper over and reload it on the printer, and then press the Start/Stop button to print on the back of the paper.
„
Lower the print quality setting in the printer...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 44
General error E002(Main motor error)
The main motor ready signal could not be detected within 2 seconds after the motor becomes ON.
Poor connection between the main motor (CN1) and the Main Board Assy. (YC805).
„
Reconnect the connector properly.
„
Check the connector cable for electric continuity. If no continuity is found, replace the cable.
There is some problem in the main motor drive transmission path.
„...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 45
General error E009
 
(Abnormally high fuser heater temperature)
The fuser thermistor detected abnormal high temperature.
The fuser thermistor shorted out. Replace the fuser unit. 
(See P. 106)
The Main Board Assy. is faulty. Replace the Main Board Assy. 
(See P. 92)
General error E010
 
(Fuser thermistor short-circuit)
The A/D value input from the fuser thermistor is “0” (zero).
Poor connection of the fuser...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 46
General error E998
 
(Engine communication error)
Communication error between the controller on the Main Board Assy. and the engine controller.
The firmware of the engine controller is faulty.
Reinstall the engine controller firmware. (See P. 148)
The Main Board Assy. is faulty. Replace the Main Board Assy. 
(See P. 92)
LED 
indication
EPSON Status Monitor Message
Explanation
Possible cause / Error-causing...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 473.4.3  Controller-related Service Call Errors†
RemedyWhen a controller-related error occurs, first check on the initial check items listed below. If the printer still does not recover, troubleshoot the problem with reference to the tables given on the following pages. Find the error you face in the tables, and replace the error-causing parts one by one.
†
Initial check„
Is the printer properly grounded?
„
Are...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 48†
Error-causing parts
The status of the LEDs are indicated as shown below in the following table.
LightOffLED indication
Classification
Error code
Explanation
Error-causing parts (or factor)
Main Board Assy.
Option
RAM DIMM
Noise or other 
factor
C/D
0017
Occurrence of an interrupt exception
Causative Not causative
Causative
C/D
0081
TLB change exception
Causative Not causative
Causative
C/D
0082
TLB exception...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 49
C/D
0084
Address error exception (load or fetch)
Causative Not causative
Causative
C/D
0085
Address error exception (store)
Causative Not causative
Causative
C/D
0086
Bus error exception (store)
Causative Not causative
Causative
C/D
0087
Bus error exception (loading or storing data)
Causative Not causative
Causative
C/D
0088
System call exception
Causative Not causative
Causative
C/D
0089
Breakpoint exception...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 50
C/D
0090
Reserve instruction exception
Causative Not causative
Causative
C/D
0091
Coprocessor disabled exception
Causative Not causative
Causative
C/D
0092
FPU exception (invalid operation)
Causative Not causative
Causative
C/D
0093
TLB exception
Causative Not causative
Causative
C/D
0094
XTLB exception
Causative Not causative
Causative
C/D
0095
Cash exception
Causative Not causative
Causative
LED indication...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 51
C/D
0096
Trap exception
Causative Not causative
Causative
C/D
0097
Floating point exception
Causative Not causative
Causative
C/D
0098
Watch exception
Causative Not causative
Causative
C/D
0128-254
Undefined trap
Causative Not causative
Causative
C/D
0255
NMI exception
Causative Not causative
Causative
C/D
0256
Divide-by-zero
Causative Not causative
Causative
LED indication
Classification
Error code...