Epson M2000 Service Manual

CHAPTER
3
TROUBLESHOOTING 

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting Flowchart 333.1  Troubleshooting FlowchartTroubleshoot a problem of printer operation or print quality following the flowchart shown below.
3.2  Initial ChecksThe followings must be checked before starting troubleshooting.†
Do the following ambient conditions satisfy the specification?„
Surrounding space
„
Temperature and humidity
†
Does the paper type or paper condition satisfy the specification?
†
Are the...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Symptoms 343.3  Symptoms3.3.1  Errors indicated by the LEDsThe status of the LEDs are indicated as shown below in the following table.
3.3.2  Print Quality Problems
LightsFlashes on and off at intervals of 0.3 seconds.Flashes on and off at intervals of 0.6 seconds.Flashes on for 0.6 seconds and off for 2.4 seconds.Off
LED Indication
Description
Reference
A paper jam error is occurring.
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An error other than paper jam is...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Symptoms 35Areas of images are missingAreas of the printed image are missing.
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Black dotsBlack dots appear on the printout.
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Horizontal lineA horizontal black line appears on the printout.
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Symptom
Reference
ABC123ABC123ABC123
Vertical lineA vertical black line appears on the printout.
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Light or faint imageThe printed image is light or faint.
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Dirt on the backgroundThe background is dark or...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Symptoms 36
3.3.3  Electrical Problems3.3.4  Mechanical Problems
Toner smudgesToner smudges appear on the top edge or non-printed side of the page.
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Wavy imageThe printed image on the upper right side (scanning start position) of the page is wavy.
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Symptom
Reference
ABC123
Symptom
Reference
The machine does not operate when the power switch is turned on.
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Right cooling fan motor does not operate.Left cooling...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 373.4  Troubleshooting3.4.1  Paper Jam ErrorWhen a paper jam error occurs, check the message displayed on the EPSON Status Monitor, or the jam code printed on the Engine Status Sheet in order to find out the jammed point, and check the relevant sensors, rollers, or any other relevant parts for any abnormality.FINDING JAMMED POINT†
When a paper jam error message appears
EPSON Status Monitor Message
Jammed Point...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 38†
When a paper jam error message does not appearPrint the Engine Status Sheet and check the jam code on the printout to find out the jammed point and the cause. The jam code is expressed in 8-digit hexadecimal.(1) Jammed point information*(2) Jam cause information
(3) Feeder
Jam code
Explanation
80 Reserved40 Cassette 3  (option)20 Cassette 2  (option)10 Cassette 108 MP tray04 Cover B02 DM tray01 Photoconductor...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 39
* : When no applicable code is found in the above table, the paper jam is occurring at 
multiple points. In such case, convert the hexadecimal jam code into binary, and check the binary code to find out the multiple points with reference to the table below.
JAMMED POINTThe diagram below shows the jammed points.
Binary jam code
Jammed point
10000000
Reserved
01000000 
Cassette 3  (option)
00100000
Cassette 2...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 403.4.2  LED IndicationThe status of the LEDs are indicated as shown below in the following table.
LightsFlashes on and off at intervals of 0.3 seconds.Flashes on and off at intervals of 0.6 seconds.Flashes on for 0.6 seconds and off for 2.4 seconds.OffLED 
indication
EPSON Status Monitor Message
Explanation
Possible cause / Error-causing Part
Check point / Remedy
Unable to write to ROM module Writing to the...

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING      Troubleshooting 41
Non-genuine toner cartridge installed The installed toner cartridge is not Epson-
brand.
Toner cartridge Replace the toner cartridge with an Epson-
brand cartridge. 
(See P. 70)
Trouble with toner cartridge The printer detected that the toner cartridge 
was faulty.
Toner cartridge Replace the toner cartridge. 
(See P. 70)
Cover A open The cover A is open. Cover A Close the cover A.
The printer does not detect...