Epson Lq 2180 User Guide

6
Using EPSON Status Monitor 2      6-11
Turning on background monitoring
Follow the steps below to monitor the selected printer and specify 
when the Status Alert dialog box appears.
1. Make sure the Status Monitor is active. (It is active if a printer- 
shaped icon appears on the taskbar at the bottom of your 
computer screen.) If the icon is not on the taskbar, access 
EPSON Status Monitor 2 from the Start menu as described on 
page 6-4. Then point to 
Background Monitoring on the 
Settings menu and...

6-12      Using EPSON Status Monitor 2
3. Use the slider to adjust the monitoring interval, if necessary.
Note:
Setting a short monitoring interval may cause some applications to 
run more slowly.
4. Click Monitor this printer to turn on background monitoring 
for the selected printer and view the Status Alert options.
5. Click the Status Alert options to specify when you want the 
Status Alert dialog box to appear.
6. Click OK to save your settings and close the Monitoring 
Preferences dialog box.
Using...

7
Troubleshooting
Troubleshooting      7-1
Chapter 7
Troubleshooting
Using the Error Indicators  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Problems and Solutions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Power supply problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Single-sheet paper loading or feeding problems . . . . . . . . . . 7-6
Continuous paper loading or feeding problems . . . . . . . . . . 7-8
Wrong top-of-form...

7-2      Troubleshooting
Using the Error Indicators 
You can identify many common printer problems using the lights 
on the control panel. If your printer stops working and one or 
more control panel lights are on or flashing or the printer beeps, 
use the following table to diagnose and fix the problem. If you 
can’t fix your printer problem using this table, go to the next 
section.
State of 
panel lightsBeep   
patternProblem
Solution
 
n Pause–
The printer is paused.
Press the Pause button to resume...

7
Troubleshooting
Troubleshooting      7-3
 
f Paper Out
 
n Pause•••
Continuous paper is not fed to the standby position.
Tear off the printed document at the perforation; then 
press the Load/Eject button. The printer feeds the paper 
to the standby position. Press the Pause button to turn off 
the Pause light.
•••
A single sheet of paper is not fully ejected.
Press the Load/Eject button to eject the sheet. Then press 
the Pause button to turn off the Pause light, if necessary.
 •••
Paper is jammed in...

7-4      Troubleshooting
Problems and Solutions 
Most printer problems are easy to solve. Use the information in 
this section to find the source of and solution to any printer 
problems that occur.
Determine the type of problem that occurred, and see the 
appropriate page below:
Power supply problems  . . . . . . . . . . . . . . . . . .  7-5
Single-sheet paper loading or 
feeding problems . . . . . . . . . . . . . . . . . . . . . . . .  7-6
Continuous paper loading or 
feeding problems . . . . . . . . ....

7
Troubleshooting
Troubleshooting      7-5
Power supply problems
The control panel lights come on briefly, but then go off and 
stay off.
 Cause What to do
The printer’s voltage rating 
does not match the voltage of 
your electrical outlet.Check the printer and the outlet 
voltage ratings. If the voltages do not 
match, unplug the printer 
immediately and contact your dealer.
 
w
Warning:
Do not reconnect the power cord to an electrical outlet that has the wrong 
voltage for your printer.
The printer...

7-6      Troubleshooting
Single-sheet paper loading or feeding problems
The printer does not load single-sheet paper or does not feed 
it properly.
 Cause What to do
The paper release lever is set 
to a tractor position.Set the paper release lever to the 
single-sheet position. For more 
information on setting the paper 
release lever, see Chapter 2.
Continuous paper is in the 
paper path.Set the paper release lever to the 
appropriate tractor position and press 
the Load/Eject button to feed the...

7
Troubleshooting
Troubleshooting      7-7 The printer does not fully eject a single sheet.
Cause What to do
Your paper is too long. Press the Load/Eject button to eject 
the sheet. Make sure the page length 
of your paper is within the range 
specified for single-sheet paper in 
Appendix C. Also check and adjust 
the paper size setting in your 
application or printer driver.
The optional cut-sheet feeder does not feed your single-sheet 
paper properly.
Cause What to do
The cut-sheet feeder is not...

7-8      Troubleshooting
Continuous paper loading or feeding problems
The printer does not load continuous paper or does not feed it 
properly.
Cause What to do
The paper release lever is not 
set correctly.Set the paper release lever to the tractor 
position for the paper source you want 
to use. For more information on setting 
the paper release lever, see Chapter 2.
Single-sheet paper is in the 
paper path.Set the paper release lever to the 
single-sheet position and press the 
Load/Eject button to...