Epson Lq 2180 User Guide

7
Troubleshooting
Troubleshooting      7-9
Wrong top-of-form position
Printing starts too high or low on the page.
 Cause What to do
The paper size setting in your 
application software or 
printer driver does not match 
the size of the paper you are 
using.Check the paper size setting in your 
application or printer driver.
The printer’s page length 
settings for the front or rear 
tractor do not match the size 
of the continuous paper you 
are using.Check the page length settings for the 
front or rear...

7-10      Troubleshooting
Wrong tear-off position
The printer prints on (or too far away from) the perforation of 
your continuous paper.
 Cause What to do
The tear-off position setting 
is incorrect.Adjust the tear-off position using the 
micro adjust feature. See “Adjusting 
the tear-off position” in Chapter 2.
You moved the paper using 
the knob while the printer 
was on.Adjust the tear-off position using the 
micro adjust feature. See “Adjusting 
the tear-off position” in Chapter 2. 
 
c
Caution:...

7
Troubleshooting
Troubleshooting      7-11
Printing or printout quality problems
The printer does not print when the computer sends data.
 Cause What to do
The printer is paused. Press the Pause button.
The printer cover is open. Close the printer cover and press the 
Pause button to resume printing.
The interface cable is not 
plugged in securely.Check that both ends of the cable 
between the printer and the computer 
are plugged in securely. If the cable is 
connected correctly, run a self test as...

7-12      Troubleshooting
The printer makes noise, but nothing prints or printing stops 
abruptly
Cause What to do
The paper thickness lever is 
set incorrectly.Set the paper thickness lever to match 
the thickness of your paper. See 
“Setting the Paper Thickness Lever” 
in Chapter 2.
The ribbon has too much 
slack, the ribbon has come 
loose, or the ribbon cartridge 
is not installed properly.Remove any slack in the ribbon by 
turning the ribbon-tightening knob, or 
reinstall the ribbon cartridge as...

7
Troubleshooting
Troubleshooting      7-13 Part of the printout is missing, or dots are missing in random 
positions.
Cause What to do
The ribbon has too much 
slack, the ribbon has come 
loose, or the ribbon cartridge 
is not installed properly.Remove any slack in the ribbon by 
turning the ribbon-tightening knob, or 
reinstall the ribbon cartridge as 
described in Chapter 1.
The ribbon is worn out. Replace the ribbon cartridge as 
described in Chapter 1.
Lines of dots are missing in the printout....

7-14      Troubleshooting
The printout has extra blank lines between lines of text.
Cause What to do
Two line feed commands are 
being sent at the end of each 
line of text.Turn off the auto line feed setting 
using the printer’s default-setting 
mode or the EPSON Remote! utility. 
See “About Your Printer’s Default 
Settings” in Chapter 5, or “Using the 
EPSON Remote! Utility” in Chapter 4.
The line space setting in your 
application software is 
incorrect.Adjust the line space setting in your...

7
Troubleshooting
Troubleshooting      7-15
The printer you want to use is 
not selected in your software.Choose the correct printer from the 
Windows desktop or in your 
application before printing.
Your application software is 
not configured correctly for 
your printer.Make sure that your application 
software is set up correctly for your 
printer. See your application 
documentation. If necessary, install or 
reinstall the printer driver software as 
described in Chapter 1.
Software settings override...

7-16      Troubleshooting
Clearing Paper Jams 
To clear a paper jam, follow these steps: 
1. Press the Operate button to turn off the printer.
2. If a single-sheet of paper is stuck on the paper guide, gently 
remove it.
3. Remove the printer cover. If you are loading continuous 
paper from the rear slot, remove the paper guide.
4. If continuous paper is jammed in the printer, tear off the fresh 
supply at the perforation nearest the paper entry slot.
5. Turn the knob on the right side of the printer...

7
Troubleshooting
Troubleshooting      7-17
Aligning Vertical Lines in Your Printout 
If you notice that the vertical lines in your printout are not 
properly aligned, you can use the printer’s bidirectional 
adjustment mode to correct this problem.
Note:
o
To complete the steps below, you need four sheets of A3-size 
single-sheet paper or four pages of continuous paper that are at least 
279 mm (11 inches) long and 376 mm (14.8 inches) wide. See 
Chapter 2 for instructions on loading continuous paper,...

7-18      Troubleshooting
Printing a Self Test 
Running the printer’s self test helps you determine whether the 
printer or the computer is causing the problem:
oIf the self test results are satisfactory, the printer is working 
properly and the problem probably results from your printer 
driver settings, application settings, computer, or interface 
cable. (Be sure to use a shielded interface cable.)
oIf the self test does not print properly, there is a problem with 
the printer. See “Problems and...