Epson Lq 2180 User Guide

							6
Using EPSON Status Monitor 2      6-11
Turning on background monitoring
Follow the steps below to monitor the selected printer and specify 
when the Status Alert dialog box appears.
1. Make sure the Status Monitor is active. (It is active if a printer- 
shaped icon appears on the taskbar at the bottom of your 
computer screen.) If the icon is not on the taskbar, access 
EPSON Status Monitor 2 from the Start menu as described on 
page 6-4. Then point to 
Background Monitoring on the 
Settings menu and click 
Monitor from restart or 
Monitor 
now.
2. Select the printer you want to monitor from the Installed 
Printers list, and then click
 Monitoring Preferences on the 
Settings menu. The dialog box below appears.
Note:
The Background Monitoring and Status Alert settings in the 
Monitoring Preferences dialog box are not available while the Status 
Monitor is inactive. 
						

							6-12      Using EPSON Status Monitor 2
3. Use the slider to adjust the monitoring interval, if necessary.
Note:
Setting a short monitoring interval may cause some applications to 
run more slowly.
4. Click Monitor this printer to turn on background monitoring 
for the selected printer and view the Status Alert options.
5. Click the Status Alert options to specify when you want the 
Status Alert dialog box to appear.
6. Click OK to save your settings and close the Monitoring 
Preferences dialog box.
Using the background monitoring icon
A printer-shaped background monitoring icon appears on the 
taskbar on your computer screen when the Status Monitor is 
active. (To activate the Status Monitor, follow step 1 on page 6-11.)
Double-clicking the background monitoring icon opens the 
EPSON Status Monitor 2 window. Right-clicking this icon opens 
a pop-up menu where you can choose whether the Status Alert 
dialog box will appear in front of other windows on the desktop. 
This pop-up menu also allows you to deactivate the Status 
Monitor. When you deactivate the Status Monitor, the 
background monitoring icon disappears from the taskbar. 
						

							7
Troubleshooting
Troubleshooting      7-1
Chapter 7
Troubleshooting
Using the Error Indicators  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Problems and Solutions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Power supply problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Single-sheet paper loading or feeding problems . . . . . . . . . . 7-6
Continuous paper loading or feeding problems . . . . . . . . . . 7-8
Wrong top-of-form position . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Wrong tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Printing or printout quality problems . . . . . . . . . . . . . . . . . . . 7-11
Clearing Paper Jams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . . 7-17
Printing a Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Printing a Hex Dump  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19 
						

							7-2      Troubleshooting
Using the Error Indicators 
You can identify many common printer problems using the lights 
on the control panel. If your printer stops working and one or 
more control panel lights are on or flashing or the printer beeps, 
use the following table to diagnose and fix the problem. If you 
can’t fix your printer problem using this table, go to the next 
section.
State of 
panel lightsBeep   
patternProblem
Solution
 
n Pause–
The printer is paused.
Press the Pause button to resume printing.
•••
The printer cover is open.
Close the printer cover and press the Pause button to 
resume printing.
•••••
Paper from another paper source is currently in the paper 
path.
Move the paper release lever back to the appropriate 
position and press the Load/Eject button to feed the 
paper out of the paper path. Then set the lever to the 
position you want to use. Press the Pause button to turn off 
the Pause light, if necessary.
 
n Paper Out
 
n Pause•••
No paper is loaded in the selected paper source.
Load paper in the printer. Then press the Pause button to 
turn off the Pause light, if necessary.
•••
The paper is not loaded correctly.
Remove your paper and reload it correctly. See 
Chapter 2 (continuous paper) or Chapter 3 (single sheets) 
for instructions on loading paper. Then press the Pause 
button to turn off the Pause light, if necessary.
•••
Paper is jammed in the printer.
Clear the paper jam as described on page 7-16. 
						

							7
Troubleshooting
Troubleshooting      7-3
 
f Paper Out
 
n Pause•••
Continuous paper is not fed to the standby position.
Tear off the printed document at the perforation; then 
press the Load/Eject button. The printer feeds the paper 
to the standby position. Press the Pause button to turn off 
the Pause light.
•••
A single sheet of paper is not fully ejected.
Press the Load/Eject button to eject the sheet. Then press 
the Pause button to turn off the Pause light, if necessary.
 •••
Paper is jammed in the printer.
Clear the paper jam as described on page 7-16.
 
f Pause–
The print head is overheated.
Wait a few minutes; the printer resumes printing 
automatically once the print head cools.
 
f Paper Out
 
f Pause
 
f f 
Tear Off/Bin
 
f f Font–
An unknown printer error has occurred.
Turn off the printer and leave it off for several minutes; then 
turn on the printer again. If the error recurs, contact your 
dealer.
 
n = on, 
 
f = flashing
•••
  = short series of beeps (three beeps), •••••
 = long series of beeps (five beeps)
Note:
The printer beeps once if you press a control panel button when the corresponding 
function is not available.
State of 
panel lightsBeep   
patternProblem
Solution 
						

							7-4      Troubleshooting
Problems and Solutions 
Most printer problems are easy to solve. Use the information in 
this section to find the source of and solution to any printer 
problems that occur.
Determine the type of problem that occurred, and see the 
appropriate page below:
Power supply problems  . . . . . . . . . . . . . . . . . .  7-5
Single-sheet paper loading or 
feeding problems . . . . . . . . . . . . . . . . . . . . . . . .  7-6
Continuous paper loading or 
feeding problems . . . . . . . . . . . . . . . . . . . . . . . .  7-8
Wrong top-of-form position . . . . . . . . . . . . . . .  7-9
Wrong tear-off position . . . . . . . . . . . . . . . . . . .  7-10
Printing or printout quality problems. . . . . . .  7-11
You can also use the self test to determine whether the printer or 
the computer is causing the problem. See page 7-18 for 
instructions on printing a self test.
To pinpoint communication problems, experienced users may 
want to use the printer’s hex dump mode, described on page 7-19.
To clear a paper jam, see page 7-16. 
						

							7
Troubleshooting
Troubleshooting      7-5
Power supply problems
The control panel lights come on briefly, but then go off and 
stay off.
 Cause What to do
The printer’s voltage rating 
does not match the voltage of 
your electrical outlet.Check the printer and the outlet 
voltage ratings. If the voltages do not 
match, unplug the printer 
immediately and contact your dealer.
 
w
Warning:
Do not reconnect the power cord to an electrical outlet that has the wrong 
voltage for your printer.
The printer does not work and the control panel lights are off 
even though you turned on the printer.
Cause What to do
The power cord is not 
properly plugged into the 
electrical outlet or your 
printer.Press the Operate button to turn off 
the printer, and make sure the power 
cord is firmly plugged into the 
electrical outlet and the printer, if 
necessary. Then press the Operate 
button to turn on the printer.
The electrical outlet does not 
work.Use a different outlet. 
						

							7-6      Troubleshooting
Single-sheet paper loading or feeding problems
The printer does not load single-sheet paper or does not feed 
it properly.
 Cause What to do
The paper release lever is set 
to a tractor position.Set the paper release lever to the 
single-sheet position. For more 
information on setting the paper 
release lever, see Chapter 2.
Continuous paper is in the 
paper path.Set the paper release lever to the 
appropriate tractor position and press 
the Load/Eject button to feed the 
continuous paper to the standby 
position. Then set the paper release 
lever to the single-sheet position. (See 
Chapter 2 for more information on 
switching to printing on single 
sheets.)
The paper on the paper 
guide is positioned too far to 
the right for the printer to 
detect that it is there.Move the paper a little to the left.
Single-sheet paper is not 
loaded properly.See Chapter 3 for instructions on 
loading single-sheet paper.
The paper thickness lever is 
not set correctly.Set the paper thickness lever to match 
the thickness of your paper. See 
“Setting the Paper Thickness Lever” 
in Chapter 2.
Your paper is creased, old, 
too thin, or too thick.See the paper specifications in 
Appendix C and use new, clean sheets 
of paper. 
						

							7
Troubleshooting
Troubleshooting      7-7 The printer does not fully eject a single sheet.
Cause What to do
Your paper is too long. Press the Load/Eject button to eject 
the sheet. Make sure the page length 
of your paper is within the range 
specified for single-sheet paper in 
Appendix C. Also check and adjust 
the paper size setting in your 
application or printer driver.
The optional cut-sheet feeder does not feed your single-sheet 
paper properly.
Cause What to do
The cut-sheet feeder is not 
installed properly.Reinstall it as described in 
Appendix A.
Too many sheets are loaded 
in the cut-sheet feeder.Load no more than 150 single sheets in 
the high-capacity cut-sheet feeder. See 
“Using the Optional Cut-Sheet 
Feeders” in Appendix A for more 
information.
The edge guides of the 
cut-sheet feeder are not 
positioned correctly.Align the left edge guide with the 
arrow mark, then move the right edge 
guide to match your paper’s width.
There is only one sheet left in 
the bin.Load more paper in the cut-sheet 
feeder. 
						

							7-8      Troubleshooting
Continuous paper loading or feeding problems
The printer does not load continuous paper or does not feed it 
properly.
Cause What to do
The paper release lever is not 
set correctly.Set the paper release lever to the tractor 
position for the paper source you want 
to use. For more information on setting 
the paper release lever, see Chapter 2.
Single-sheet paper is in the 
paper path.Set the paper release lever to the 
single-sheet position and press the 
Load/Eject button to eject the sheet. 
Then set the paper release lever back to 
the appropriate tractor position. (See 
Chapter 2 for more information on 
switching to printing on continuous 
paper.)
Continuous paper is not 
loaded properly.See Chapter 2 for instructions on 
loading continuous paper on the 
tractor you want to use.
The paper thickness lever is  
not set correctly.Set the paper thickness lever to match 
the thickness of your paper. See 
“Setting the Paper Thickness Lever” in 
Chapter 2.
The printer does not feed continuous paper to the standby 
position.
Cause What to do
You did not tear off the 
printed pages before pressing 
the Load/Eject button.Tear off the printed pages at the 
perforation. Then press the 
Load/Eject button to feed the paper 
backward to the standby position.