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Epson Lq 2180 User Guide

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    							C
    Specifications      C-27
    PC 720 (Arabic)* PC AR 864 (Arabic)*
    Italic table
    No character is available 
    for hex code 15 in the 
    Italic table 
    						
    							C-28      Specifications
    International character sets for the Italic table
    You can select one of the following eight international character sets for the 
    Italic character table shown below using the default-setting mode or the ESC 
    R command. For example, when you select “Italic France,” the characters in 
    the “France” row are used in the Italic character table.
    You can select one of the following seven additional sets only with the ESC 
    R command. 
    						
    							D
    Customer Support Information      D-1
    Appendix D
    Customer Support Information
    Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
    For North American Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
    Electronic support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
    Automated telephone services . . . . . . . . . . . . . . . . . . . . . . . . . D-3
    For United Kingdom and the Republic of Ireland 
    Users  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
    Enquiry Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
    Customer Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
    Faxon EPSON  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
    EPtec - Bulletin Board Service for latest drivers and 
    utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
    World Wide Web  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
    For Australian Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
    EPSON FAXBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
    EPSON Bulletin Board System . . . . . . . . . . . . . . . . . . . . . . . . . D-6
    Internet URL http://www.epson.com.au  . . . . . . . . . . . . . . . D-6
    Your dealer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
    EPSON Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
    For Singapore Users  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
    For Hong Kong Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
    Internet home page  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
    Electronic bulletin board system  . . . . . . . . . . . . . . . . . . . . . . . D-8
    Technical support hotline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
    For Philippines Users  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 
    						
    							D-2      Customer Support Information
    Contacting Customer Support 
    If your printer is not operating properly and you cannot solve the problem 
    using the troubleshooting information in Chapter 7, contact customer 
    support services for assistance. See the section for your country below.
    We will be able to help you much more quickly if you give us the following 
    information:
    Printer model:
    Serial number of your printer:
    (The serial number label is on the back of the printer.)
    Brand and model of your computer:
    Printer software version:
    (Click the About button in your printer driver.)
    Windows version (for example, NT, 95, or 3.1):
    Software application(s) you normally use with the printer and their 
    version number(s):
    For North American Users 
    If you purchased your printer in the United States or Canada, EPSON 
    provides customer support through the following services:
    Electronic support services
    Service AccessWorld Wide Web From the Internet, you can reach EPSONs home page 
    at http://www.epson.com.
    EPSON Internet FTP Site If you have Internet FTP capability, use your Web 
    browser (or other software for FTP downloading) to log 
    onto ftp.epson.com
     with the user name anonymous
     
    and your e-mail address as the password.
    EPSON Download Service You can call the EPSON Download Service at 
    (800) 442-2007. Set your communications software to 
    8 data bits, 1 stop bit, no parity. Modem speed can be 
    up to 28.8 Kbps.
    EPSON Forum on 
    CompuServe
    ®Members of CompuServe can type GO EPSON at the 
    menu prompt to reach the Epson America Forum. For 
    a free introductory CompuServe membership, call 
    (800) 848-8199 and ask for representative #529. 
    						
    							D
    Customer Support Information      D-3
    Automated telephone services
    EPSON also provides technical support and information on the installation, 
    configuration, and operation of EPSON products. Dial (800) 922-8911
    , 
    (310) 782-2600
     (U.S.), or (905) 709-9475
     (Canada), 6 A.M. to 6 P.M., Pacific 
    Time, Monday through Friday.
    Before you call, please have the following information ready:
    oProduct name
    oProduct serial number
    oComputer configuration
    oDescription of the problem
    You can purchase ink cartridges, paper, manuals, accessories, and parts from 
    EPSON Accessories at (800) 873-7766
     (U.S. sales only). In Canada, please call 
    (800) 873-7766
     for dealer referral.
    Note:
    If you need help using software with an EPSON product, see the documentation for 
    that program for technical support information.
    Service Access
    EPSON SoundAdvice™ For pre-recorded answers to commonly asked 
    questions about EPSON products 24 hours a day, 
    seven days a week, call 
    (800) 442-2110.
    EPSON FaxAdvice™ Access EPSON’s technical information library by 
    calling 
    (800) 442-2110. You must provide a return fax 
    number to use this service.
    EPSON Referral Service For the location of your nearest Authorized EPSON 
    Reseller or Customer Care Center, call 
    (800) 442-2110. 
    						
    							D-4      Customer Support Information
    For United Kingdom and the Republic of Ireland 
    Users
    If you purchased your printer in the UK or the Republic of Ireland, Epson 
    (UK) Limited provides a range of customer services and technical support.
    Note:
    For customers in the Republic of Ireland, please use the correct dialing codes when 
    dialing the UK telephone numbers listed in the following sections. For example the 
    Enquiry Desk fax number, 01442 227271, should be dialed as 0044 1442 227271 
    from the Republic of Ireland.
    Enquiry Desk
    The Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 
    1 800 409132 from the Republic of Ireland, by faxing 01442 227271, or via the 
    Internet at info@epson.co.uk. They can provide the following information:
    oInformation and literature on new EPSON products (also available from 
    Faxon EPSON)
    oWhere to purchase genuine EPSON consumables, accessories and 
    options
    Customer Support
    Our Customer Support team can provide the following services:
    oTechnical information on installing, configuring, and operating your 
    EPSON products
    oArranging for faulty EPSON products to be repaired within the 
    warranty period
    For information on contacting our Customer Support team, please see the 
    Service and Support Information booklet that came with your EPSON 
    product.
    If this booklet is not available, details can be found on Faxon EPSON faxback 
    service, EPtec Bulletin Board Service or on EPSON’s World Wide Web site. 
    See below for details. 
    						
    							D
    Customer Support Information      D-5
    Faxon EPSON
    Contact Faxon EPSON Faxback Service for:
    oLiterature and specifications on the latest EPSON products
    oSupport information including troubleshooting tips, switch settings and 
    driver information
    To use Faxon EPSON, call 01442 227332 using a touch-tone phone. You will 
    be asked to follow a simple routine to register your document request and 
    once you have entered your telephone and fax numbers, Faxon EPSON will 
    fax a copy of the document catalogue to your fax machine.
    When you have found the documents that you need in the catalogue, call 
    Faxon EPSON again and enter the document ID numbers. The documents 
    will be faxed to you automatically.
    EPtec - Bulletin Board Service for latest drivers and 
    utilities
    You can call the EPSON Bulletin Board Service on 01442 227479. No 
    membership is required. Make sure that your communications software is 
    set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and 
    a modem speed of up to 28.8 Kbps. Downloading protocols supported 
    include Xmodem, Ymodem and Zmodem. See the documentation that came 
    with your communications software and modem for more information.
    When you first connect to the Bulletin Board Service, you will be asked for 
    your name, company name, phone number and a password (which you can 
    invent yourself).
    World Wide Web
    If you can connect to the Internet and have a Web browser, you can access 
    EPSON’s World Wide Web site at http://www.epson.com. Here you will 
    find information on the latest EPSON products, software drivers, and 
    answers to frequently asked questions. 
    						
    							D-6      Customer Support Information
    For Australian Users 
    EPSON Australia wishes to provide you with a high level of Customer 
    Service. As well as this User’s Guide, we provide the following sources for 
    obtaining information:
    EPSON FAXBACK
    EPSON FAXBACK will fax you the latest specifications and pricing for most 
    EPSON products offered in Australia. There is also technical information 
    including details of the latest software and drivers available. Phone (02) 9903 
    9075 and the system will guide you through a number of choices before 
    faxing the information to your fax machine.
    EPSON Bulletin Board System
    This is where you can download the latest software and drivers. Visit the 
    BBS to check out the latest versions. If you have a modem, phone (02) 9417 
    5090.
    Internet URL http://www.epson.com.au
    Access the Epson Australia World Wide Web pages. Worth taking your 
    modem here for the occasional surf! You can get the same information as 
    offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.
    Your dealer
    Don’t forget that your dealer can often help identify and resolve problems. 
    The dealer should always be the first call for advice on problems. They can 
    often solve problems quickly and easily as well as give you advice on the 
    next step to take. 
    						
    							D
    Customer Support Information      D-7
    EPSON Helpdesk
    EPSON Helpdesk is provided as a final backup to make sure our clients have 
    access to advice. Operators on the Helpdesk can aid you in diagnosing 
    hardware and software problems. They can also advise you on the latest 
    EPSON products and where the nearest dealer or service agent is located. 
    Many types of queries are answered here.
    The Helpdesk numbers are:
    Phone: (02) 9903 9040
    Fax: (02) 9903 9189
    We encourage you to have all the relevant information on hand when you 
    ring. The more information you prepare, the faster we can help solve the 
    problem. This information includes the User’s Guide
     for your EPSON 
    product, type of computer, operating system, application programs, and any 
    other information you feel is required.
    For Singapore Users 
    Contact the telephone and fax numbers below.
    Phone: (065) 337-7911
    Fax: (065) 334-1185
    For Hong Kong Users 
    To obtain technical support as well as other after-sales services, users are 
    welcome to contact EPSON Hong Kong Limited. 
    						
    							D-8      Customer Support Information
    Internet home page
    EPSON Hong Kong has established a local home page in both Chinese and 
    English on the Internet to provide users with the following information:
    oProduct information
    oAnswers to Frequently Asked Questions (FAQs)
    oLatest versions of EPSON printer drivers
    Users can access our World Wide Web home page at http://
    www.epson.com.hk.
    Electronic bulletin board system
    An electronic bulletin board system (BBS) is also available to obtain printer 
    information and the latest versions of printer drivers. You can log onto the 
    following number for the BBS service:
    BBS: (852) 2827-4244
    Technical support hotline
    You can also contact our technical staff at the telephone and fax numbers 
    below.
    Phone: (852) 2585-4399
    Fax: (852) 2827-4383
    For Philippines Users 
    To obtain technical support as well as other after sales services, users are 
    welcome to contact the EPSON Philippines Representative Office at the 
    telephone and fax numbers below.
    Phone: (632) 813-6552
    Fax: (632) 813-6545
    BBS: (632) 814-0595 
    						
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