Epson Lq 2180 User Guide
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C Specifications C-27 PC 720 (Arabic)* PC AR 864 (Arabic)* Italic table No character is available for hex code 15 in the Italic table
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C-28 Specifications International character sets for the Italic table You can select one of the following eight international character sets for the Italic character table shown below using the default-setting mode or the ESC R command. For example, when you select “Italic France,” the characters in the “France” row are used in the Italic character table. You can select one of the following seven additional sets only with the ESC R command.
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D Customer Support Information D-1 Appendix D Customer Support Information Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 For North American Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Electronic support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Automated telephone services . . . . . . . . . . . . . . . . . . . . . . . . . D-3 For United Kingdom and the Republic of Ireland Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4 Enquiry Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4 Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4 Faxon EPSON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5 EPtec - Bulletin Board Service for latest drivers and utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5 World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5 For Australian Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 EPSON FAXBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 EPSON Bulletin Board System . . . . . . . . . . . . . . . . . . . . . . . . . D-6 Internet URL http://www.epson.com.au . . . . . . . . . . . . . . . D-6 Your dealer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 EPSON Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 For Singapore Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 For Hong Kong Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 Internet home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 Electronic bulletin board system . . . . . . . . . . . . . . . . . . . . . . . D-8 Technical support hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 For Philippines Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
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D-2 Customer Support Information Contacting Customer Support If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in Chapter 7, contact customer support services for assistance. See the section for your country below. We will be able to help you much more quickly if you give us the following information: Printer model: Serial number of your printer: (The serial number label is on the back of the printer.) Brand and model of your computer: Printer software version: (Click the About button in your printer driver.) Windows version (for example, NT, 95, or 3.1): Software application(s) you normally use with the printer and their version number(s): For North American Users If you purchased your printer in the United States or Canada, EPSON provides customer support through the following services: Electronic support services Service AccessWorld Wide Web From the Internet, you can reach EPSONs home page at http://www.epson.com. EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. EPSON Download Service You can call the EPSON Download Service at (800) 442-2007. Set your communications software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps. EPSON Forum on CompuServe ®Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum. For a free introductory CompuServe membership, call (800) 848-8199 and ask for representative #529.
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D Customer Support Information D-3 Automated telephone services EPSON also provides technical support and information on the installation, configuration, and operation of EPSON products. Dial (800) 922-8911 , (310) 782-2600 (U.S.), or (905) 709-9475 (Canada), 6 A.M. to 6 P.M., Pacific Time, Monday through Friday. Before you call, please have the following information ready: oProduct name oProduct serial number oComputer configuration oDescription of the problem You can purchase ink cartridges, paper, manuals, accessories, and parts from EPSON Accessories at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Note: If you need help using software with an EPSON product, see the documentation for that program for technical support information. Service Access EPSON SoundAdvice™ For pre-recorded answers to commonly asked questions about EPSON products 24 hours a day, seven days a week, call (800) 442-2110. EPSON FaxAdvice™ Access EPSON’s technical information library by calling (800) 442-2110. You must provide a return fax number to use this service. EPSON Referral Service For the location of your nearest Authorized EPSON Reseller or Customer Care Center, call (800) 442-2110.
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D-4 Customer Support Information For United Kingdom and the Republic of Ireland Users If you purchased your printer in the UK or the Republic of Ireland, Epson (UK) Limited provides a range of customer services and technical support. Note: For customers in the Republic of Ireland, please use the correct dialing codes when dialing the UK telephone numbers listed in the following sections. For example the Enquiry Desk fax number, 01442 227271, should be dialed as 0044 1442 227271 from the Republic of Ireland. Enquiry Desk The Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271, or via the Internet at info@epson.co.uk. They can provide the following information: oInformation and literature on new EPSON products (also available from Faxon EPSON) oWhere to purchase genuine EPSON consumables, accessories and options Customer Support Our Customer Support team can provide the following services: oTechnical information on installing, configuring, and operating your EPSON products oArranging for faulty EPSON products to be repaired within the warranty period For information on contacting our Customer Support team, please see the Service and Support Information booklet that came with your EPSON product. If this booklet is not available, details can be found on Faxon EPSON faxback service, EPtec Bulletin Board Service or on EPSON’s World Wide Web site. See below for details.
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D Customer Support Information D-5 Faxon EPSON Contact Faxon EPSON Faxback Service for: oLiterature and specifications on the latest EPSON products oSupport information including troubleshooting tips, switch settings and driver information To use Faxon EPSON, call 01442 227332 using a touch-tone phone. You will be asked to follow a simple routine to register your document request and once you have entered your telephone and fax numbers, Faxon EPSON will fax a copy of the document catalogue to your fax machine. When you have found the documents that you need in the catalogue, call Faxon EPSON again and enter the document ID numbers. The documents will be faxed to you automatically. EPtec - Bulletin Board Service for latest drivers and utilities You can call the EPSON Bulletin Board Service on 01442 227479. No membership is required. Make sure that your communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and a modem speed of up to 28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem and Zmodem. See the documentation that came with your communications software and modem for more information. When you first connect to the Bulletin Board Service, you will be asked for your name, company name, phone number and a password (which you can invent yourself). World Wide Web If you can connect to the Internet and have a Web browser, you can access EPSON’s World Wide Web site at http://www.epson.com. Here you will find information on the latest EPSON products, software drivers, and answers to frequently asked questions.
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D-6 Customer Support Information For Australian Users EPSON Australia wishes to provide you with a high level of Customer Service. As well as this User’s Guide, we provide the following sources for obtaining information: EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine. EPSON Bulletin Board System This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090. Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more. Your dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
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D Customer Support Information D-7 EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are: Phone: (02) 9903 9040 Fax: (02) 9903 9189 We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User’s Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required. For Singapore Users Contact the telephone and fax numbers below. Phone: (065) 337-7911 Fax: (065) 334-1185 For Hong Kong Users To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.
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D-8 Customer Support Information Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: oProduct information oAnswers to Frequently Asked Questions (FAQs) oLatest versions of EPSON printer drivers Users can access our World Wide Web home page at http:// www.epson.com.hk. Electronic bulletin board system An electronic bulletin board system (BBS) is also available to obtain printer information and the latest versions of printer drivers. You can log onto the following number for the BBS service: BBS: (852) 2827-4244 Technical support hotline You can also contact our technical staff at the telephone and fax numbers below. Phone: (852) 2585-4399 Fax: (852) 2827-4383 For Philippines Users To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below. Phone: (632) 813-6552 Fax: (632) 813-6545 BBS: (632) 814-0595