Epson EPL N3000D User Manual
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298Troubleshooting HDD Check The printer is checking the Hard Disk Drive. Image Cart ID Error The wrong imaging cartridge has been installed. Replace it with the correct imaging cartridge for this printer. See “Replacing the imaging cartridge” on page 224 for instructions. Image Optimum There is insufficient memory to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. To clear this error, select Clear Warning from the control panel’s Reset menu. See “How to access the control panel menus” on page 339 for instructions. Turn the Image Optimum setting off on the control panel’s Printing menu if you do not want the printer to automatically lower the print quality to continue printing. You may need to increase the amount of printer memory to be able to print at the desired print quality for your document. For more information on adding memory, see “Memory Module” on page 204. Install Imaging Cart The imaging cartridge is not installed in the printer. Install the imaging cartridge. See “Replacing the imaging cartridge” on page 224.
Troubleshooting299 9 9 9 9 9 9 9 9 9 9 9 9 Invalid AUX I/F Card This message means that the printer cannot communicate with the installed optional interface card. Turn off the printer, remove the card, then reinstall it. Invalid HDD Either the optional Hard Disk Drive is damaged or it cannot be used with this printer. Turn off the printer and remove the Hard Disk Drive. Invalid N/W Module There is no network program, or the network program cannot be used with the EPL-N3000. Update the program. Invalid PS3 The program does not exist on the PostScript3 ROM module or PostScript 3 ROM module that cannot be used on this printer is installed. You need to update the module. Jam XXX The location where the paper jam occurred is displayed at xxx. xxx indicates the location of the error. If a paper jam occurs at two or more locations simultaneously, the corresponding multiple locations are displayed. Jam APaper is jammed at the cover A. For instructions on how to remove jammed paper at the cover A, see “Jam A (Cover A)” on page 244. Jam A BPaper is jammed inside the output path cover (cover A or B) or fuser unit. For instructions on how to remove jammed paper at the output path cover or fuser unit, see “Jam A B (Cover A or B)” on page 248.
300Troubleshooting Manual Feed xxx The manual feed mode is specified for the current print job. Make sure the paper size indicated by xxx is loaded, then press the N Start/Stop button. For details on the manual feed mode, see “Manually feeding paper” on page 19. Mem Overflow The printer has insufficient memory to execute the current task. Press the N Start/Stop button on the control panel to resume printing. Or press the Cancel Job button to cancel the print job. Menus Locked This message appears if you try to change the printer’s settings through the control panel when the buttons are locked. You can unlock them by using the EPSON WinAssist or WebAssist utility. Refer to the Network Guide for information. Need Memory The printer has insufficient memory to complete the current print job. Jam MP A Jam C1 A Jam C2 A Jam C3 APaper is jammed inside the optional lower cassette. For instructions on how to remove jammed paper in the optional lower cassette, see “Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All paper cassettes and Cover A)” on page 254. Jam DM Paper is jammed inside the optional Duplex Unit’s paper path or cover (Duplex Unit cover). For instructions on how to remove jammed paper at the Duplex Unit, see “Jam DM (Duplex Unit cover)” on page 257. Jam STK Paper is jammed inside the optional Stacker’s paper path or cover (cover xx). For instructions on how to remove jammed paper at the Stacker, see “Jam STK” on page 258
Troubleshooting301 9 9 9 9 9 9 9 9 9 9 9 9 To clear this error message, select Clear Warning from the control panel’s Reset menu. See “How to access the control panel menus” on page 339 for instructions. To prevent this problem from happening again, add more memory to your printer as described in “Memory Module” on page 204 or reduce the resolution of the image to be printed. NonGenuine Toner The installed imaging cartridge is not a genuine EPSON product. Installing a genuine toner cartridge is recommended. Using a non-genuine toner cartridge may affect print quality. EPSON shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by EPSON. Install a genuine EPSON product, or perform Clear Warning or Clear All Warnings of the Reset menu on the control panel to clear the warning message. See “Replacing the imaging cartridge” on page 224 for instructions on replacing the imaging cartridge. Press the N Start/Stop button on the control panel to resume printing. Offline The printer is not ready to print. Press the N Start/Stop button. The level of remaining toner is also indicated on the right side of this message. WWWW Open The specified cover (WWWW) does not close securely. Open the cover once, and then close. Optional RAM Error The optional memory module may be corrupted or incorrect. Replace it with a new one.
302Troubleshooting Outbin Select Error The specified paper size or paper type cannot be output to the face-up tray. Change the paper size or paper type, or select the face-down tray as the output tray. Paper Out XXX YYY There is no paper in the specified paper source (XXX). Load paper of the indicated size (YYY) into the paper source. Paper Set XXX YYY The paper loaded in the specified paper source (XXX) does not match the required paper size (YYY). Replace the loaded paper with the correct size paper and press the N Start/Stop button to resume printing. Or press the Cancel Job button to cancel the print job. If you press the N Start/Stop button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size. Print Overrun The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the N Start/Stop button to resume printing. Or press the Cancel Job button to cancel the print job. If this message appears again, select On as the Page Protect setting in the control panel’s Setup menu. If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. You can also add more memory to the printer as described in “Memory Module” on page 204.
Troubleshooting303 9 9 9 9 9 9 9 9 9 9 9 9 PS3 Hard Disk full The memory allocated for writing PostScript 3 commands on the optional Hard Disk Drive is full. To clear this error, select Clear Warning from the control panel’s Reset menu. For instruction about accessing the control panel menus, see “How to access the control panel menus” on page 339. RAM Check The printer is checking the RAM. Ready The printer is ready to receive data and print. The level of remaining toner is also indicated on the right side of this message. Replace Toner The imaging cartridge is out of toner and need to be replaced. See “Replacing the imaging cartridge” on page 224 for instructions. Reserve JobCanceled The printer cannot store the data of your print job using the Reserve Job function. The maximum number of print jobs stored in the printer’s Hard Disk Drive has been reached, or the drive has no more memory available to store a new job. To store a new print job, delete a previously stored job. Also, if you have any Confidential Jobs stored, printing those jobs will make more memory available. To clear this error, select Clear Warning from the control panel’s Reset menu. For instruction about accessing the control panel menus, see “How to access the control panel menus” on page 339.
304Troubleshooting Reset The printer’s current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data. Reset All All printer settings have been reset to the default configuration, or to the last settings that were saved. Reset to Save A control panel menu setting was changed while the printer was printing. Press the N Start/Stop button to clear this message. The setting will become effective after printing has finished. Alternatively you can clear this message by performing Reset or Reset All on the control panel. However, the print data will be deleted. ROM Check The printer is checking the ROM. Self Test The printer is currently performing a self test and initialization. Service Req xyyyy A controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds and then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (xyyyy) and turn off the printer, unplug the power cord, and contact a qualified service representative. Stacker Error 002 The Stacker was removed while the power is on. Switch the power off, reinstall the Stacker, then switch the power on again.
Troubleshooting305 9 9 9 9 9 9 9 9 9 9 9 9 Stacker Full The output paper at the Stacker is full. Remove the paper that was output and press the N Start/Stop button. Printing resumes. Status Sheet The printer is printing the status sheet. Sleep The printer is currently in the power-save mode. This mode is canceled when the printer receives print data or the Reset button is pressed. Toner Low The imaging cartridge has less than 10% of toner remaining and need to be replaced. See “Replacing the imaging cartridge” on page 224 for instructions. When you set the TonerOut setting in the Setup menu to Stop, you can continue to print until the Replace Toner error message appears. It is recommended that you wait until this message appears before replacing the imaging cartridge as remaining toner may spill during replacement procedure. When printouts become faint, see “Replacing the imaging cartridge” on page 224 for instructions. Note: Replacement of the imaging cartridge is not yet necessary when the Toner Low message appears. Toner may remain in the imaging cartridge and spill out if you remove the imaging cartridge at this level. Replace the imaging cartridge when the Replace Toner message appears.
306Troubleshooting Unable Clear Error The printer cannot clear an error message because the error status still remains. Try solving the problem again. Warming Up The printer is warming up the machine to be ready to print. Worn Fuser This message indicates that the fuser unit has reached the end of its service life. Prepare a new fuser unit. See “Replacing the fuser unit” on page 228 for instructions. Write Error ROM P The printer is unable to write data into the ROM module correctly. You cannot remove the ROM P because the ROM P is a program ROM module. Contact our Customer Support Center. Writing ROM P The printer is writing data into the ROM module in the ROM slot P. Canceling Printing You can cancel printing from your computer by using the printer driver. To cancel a print job before it is sent from your computer, see “Canceling Printing” on page 82.
Troubleshooting307 9 9 9 9 9 9 9 9 9 9 9 9 Using the Cancel Job button The Cancel Job button on your printer is the quickest and easiest way to cancel printing. Pressing this button cancels the currently printing job. Pressing the Cancel Job button for more than two seconds deletes all jobs from the printer memory, including jobs the printer is currently receiving or printing. Using the Reset menu Selecting Reset from the control panel’s Reset menu stops printing, clears the print job being received from the active interface, and clears errors that may have occurred at the interface. Follow these steps: 1. Press the Enter button to access the control panel menus. 2. Press the Down button several times until Reset Menu appears on the LCD panel, then press the Enter button. 3. Press the Down button once to display Reset. 4. Press the Enter button. Printing is canceled the printer is ready to receive a new print job. Contacting Customer Support If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.