Epson Brightlink 450wi Interactive Projector Users Guide

Solving Problems131
The image contains static or noise.
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector,...

132Solving Problems
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can...

Solving Problems133
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, Abs. Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Try adjusting the Power Consumption setting (see page 75).
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 113 for 
instructions....

134Solving Problems
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 33.
■If you are using a microphone connected to the projector’s Mic 
port, make sure the cable is connected securely and the 
Mic Input 
Volume
 on the Settings menu is adjusted correctly. See page 75 
for more information.
Solving Problems With the Interactive 
Pens
You see the message “Hardware device not found” when you 
try to use the Easy Interactive Driver....

Solving Problems135
The pen doesn’t work.
■Make sure nothing is blocking the signal between the pen and the 
interactive pen receiver on the projector (see page 14). 
■Make sure the cable cover is in place to keep cables from blocking 
the signal.
■Make sure the pen batteries have enough power. If the light on 
the pen doesn’t turn green when you press the button, you need 
to replace the batteries.
■If you are projecting through a wired or wireless network, make 
sure the 
USB Type B option is set to...

136Solving Problems
You’re having trouble calibrating.
■If the flashing circles don’t appear, make sure the VGA cable and 
USB cable are securely connected to the computer. Try restarting 
the Easy Interactive Driver, as described on page 134.
■If the circles don’t stop flashing and turn black (or they stop 
flashing and turn black automatically), dim or turn off any bright 
lights near the projection surface.
Solving Password Problems
If you cannot enter or remember a password, try the following...

Solving Problems137
■Make sure your projector and computer are configured correctly; 
see page 94 (configuring the projector) or page 96 (configuring 
the computer).
■If you are using the optional wireless LAN module, make sure 
that you have sufficient wireless signal strength (above 50 
percent). On a Mac, check the AirPort icon on the Mac menu 
bar. In Windows, see the documentation for your computer’s 
wireless card or adapter for details.
■Make sure you aren’t projecting one of the EasyMP Network...

138Solving Problems
■If you’re not using DHCP, check your projector’s Gateway 
address on the projector’s Access Point mode advanced settings 
screen. It should be identical to the IP address for your access 
point or AirPort base station.
■If you’re using a projector keyword, it changes each time you turn 
the projector off and then on again. Check the projector’s 
keyword on the LAN standby screen and enter it at the prompt.
■If you’re using AirPort, check the configuration of your network. 
Start the...

Solving Problems139
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the projector’s receiver. Make 
sure you are within 19.7 feet (6 meters) of the projector and 
within a 30° horizontal angle and a 15° vertical angle from the 
projector’s front or back receiver.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 119. 
■Dim the room lights and turn...

140Solving Problems
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website in the US or Canada for solutions to 
common problems. You can download utilities and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your 
questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of...