Epson Brightlink 450wi Interactive Projector Users Guide

121
8
Solving Problems
This chapter helps you solve problems with your projector and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projector’s status lights flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving problems with the interactive pens
■Solving password problems
■Solving network problems
■Solving problems with the...

122Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on the projector or the remote 
control.
1. Press the 
? Help button on the remote control or on the 
projector. You see the Help menu:
2. Use the arrow buttons on the remote control or the projector to 
highlight menu items.
3. Press the 
Enter button on the remote control or the projector to 
select the menu item and read the solutions. 
4. To exit the...

Solving Problems123
Checking Projector Status
If your projector isn’t working correctly, first turn it off and unplug it. 
Then plug the power cord back in and turn on the projector. If this 
doesn’t solve the problem, check the lights on top of the projector.
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following tables for a complete description of the 
projector’s status lights:
Temperature 
light
Lamp lightPower light
Power light...

124Solving Problems Error light(s) status
Error light(s) status Description
PGreen or orange
Flashing orange
OffIt’s time to replace the lamp. See page113 for instructions. If you continue to 
use the lamp after the replacement warning, there is an increased possibility 
that the lamp may break.
PFlashing red
Off
Flashing orangeRapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make sure 
there is plenty of space...

Solving Problems125
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the Ppower 
button, make sure the power cord is connected to the projector 
and plugged into a working electrical outlet.
■The power cord may be defective. Disconnect the cord from the 
outlet and contact Epson as described on page 140.
■If you’re using the Direct Power On function and you 
immediately plug the power cord back in after unplugging it, the 
power may not turn...

126Solving Problems
■If nothing is projected after the drivers are installed, do one of the 
following:
Windows: Select 
 or Start > All Programs or Programs > 
EPSON Projector > EPSON USB Display > EPSON USB 
Display Vx.x
.
Mac OS: Click the 
USB Display icon in the Dock. If you don’t 
see it, open the 
USB Display folder in the Applications folder 
and run 
USB Display.
■Make sure USB Type B in the Extended menu is set to USB 
Display
 (see page 78).
■In Windows, if the mouse pointer flickers, select...

Solving Problems127
■If you are projecting video from a laptop, you may need to set the 
laptop to external output only.
■If you are projecting from a composite or S-Video video source, 
make sure the Video Signal setting is correct (see page 73).
■You can also try resetting all of the menu settings (see page 71).
■If you’re projecting through your computer’s USB port, make 
sure the 
USB Type B setting in the Extended menu is set to USB 
Display
 (see page 78). 
With Windows, you may need to install the...

128Solving ProblemsIf you’re using a PC notebook: 
■Press the function key that lets you display on an external 
monitor. It may have an icon such as  , or it may be labelled 
CRT/LCD. You may have to hold down the Fn key while pressing 
it. Allow a few seconds for the projector to sync up after changing 
the setting. Check your notebook’s manual or online help for 
details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time....

Solving Problems129
The projector and notebook don’t display the same image
If you’re projecting from a notebook, and you can’t see your image on 
the projection screen and on your computer at the same time, follow 
these guidelines.
If you’re using a PC notebook:
■On most systems, there’s a function key that lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. It may be labeled 
CRT/LCD or have an icon such as 
. You may have to hold down the 
Fn key while...

130Solving Problems4. Do one of the following:
Mac OS X 10.6.x: Click 
Show displays in menu bar.
Other versions of Mac OS X: Make sure the 
VGA Display or 
Color LCD dialog box is selected, click the Arrangement or 
Arrange tab, then make sure the Mirror Displays checkbox is 
selected. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control or the Enter button 
on the projector.
■Make sure the image Position setting is correct in the Signal 
menu. See page 74 for more...