Epson B 500DN User Manual

Troubleshooting181
❏Make sure that sufficient ink remains for printing. If the ink cartridge is expended, 
replace the cartridge.
&See “Replacing an Ink Cartridge” on page 128.
Color Ink is Consumed Even When Printing in Black Ink Only
Not only the black ink but also the color ink is consumed during the following operations: 
print head cleaning and self-cleaning.
 

Where To Get Help182
Appendix A 
Where To Get Help
Epson Technical Support
New :Only inkjet, SPC, and Scanner products are used in this section.Visit Epson’s support website for the Epson B-500DN or B-300 for solutions to common 
problems. You can download drivers and documentation, get FAQs and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
❏Product name (Epson B-500DN or...

Product Information183
Appendix B 
Product Information
Printer Parts
B-500DN
Front View
a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your 
paper.
b. Rear sheet feeder: Feeds paper for printing.
c. Paper support: Supports the paper loaded in the rear sheet feeder.
 

Product Information184
Rear View
d. Front printer cover: Covers the printing mechanism. Open only when the paper jams.
e. Print Head: Prints ink on your paper.
f. Control panel: Use the buttons and monitor the LCD screen and lights to control your printer. 
&See “Using the Control Panel” on page 103.
g. Maintenance box cover: Covers the maintenance box. Open only when replacing the 
maintenance box.
h. Output tray: Holds the ejected paper.
i. Front paper cassette: Holds your paper and feeds it for...

Product Information185
B-300
Front View
e. Rear printer cover: Covers the printing mechanism. Open only when the paper jams.
f. Air vents: Eject heated air from the printer.
a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your 
paper.
b. Rear sheet feeder: Feeds paper for printing.
c. Paper support: Supports the paper loaded in the rear sheet feeder.
d. Front printer cover: Covers the printing mechanism. Open only when the paper jams.
e. Print Head: Prints ink on...

Product Information186
Rear View
f. Control panel: Use the buttons and monitor the lights to control your printer. 
&See “Using the Control Panel” on page 103.
g. Maintenance box cover: Covers the maintenance box. Open only when replacing the 
maintenance box.
h. Output tray: Holds the ejected paper.
i. Front paper cassette: Holds your paper and feeds it for printing.
j. Cartridge lever: Locks the installed ink cartridges.
k. Cartridge cover: Covers the ink cartridges. Open only when replacing the ink...

Product Information187
Paper, Consumables, and Options
Paper
Epson offers specially designed paper and other print media for all your printing needs.
Note:
You can find the part numbers for the following Epson special papers on the Epson website.
&See “Epson Technical Support” on page 182.
Note:
The availability of paper varies by location.
Ink Cartridges
You can use the following ink cartridges with this printer:
Paper Size
Epson Bright White Paper Letter
Epson Premium Presentation Paper Matte Letter,...

Product Information188
Maintenance Box
You can use the following maintenance box with the B-300 and B500DN:
Duplex Unit (B-300 Users only)
You can use the following duplex unit with the B-300.
Legal-size Paper Support
You can use the following legal-size paper support with this printer.
System Requirements
Windows Requirements
To use this printer, you must have any of the following Windows operating systems 
installed. For details on interfaces and operating systems, refer to the following table.
Part...

Product Information189
Macintosh Requirements
To connect this printer to a Macintosh computer, you must have any of the following 
Macintosh operating systems installed. For details on interfaces and operating systems, 
refer to the following table.
Technical Specifications
Paper
Note:
❏Since the quality of any particular brand or type of paper may be changed by the manufacturer 
at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always 
test samples of paper stock...

Product Information190
Envelopes:
Printable Area
Diagonal lines show printable area.
Single sheets: 
Envelopes:
Weight 
(for plain bond 
paper) 64 g/m² to 90 g/m²
SizeEnvelope #10 4 1/8×9 1/2 in.
Paper typesPlain bond paper
Weight75 g/m² to 100 g/m²
A
C B-L B-R
A
B-R
B-L
C