Epson B 500DN User Manual

							Troubleshooting181
❏Make sure that sufficient ink remains for printing. If the ink cartridge is expended, 
replace the cartridge.
&See “Replacing an Ink Cartridge” on page 128.
Color Ink is Consumed Even When Printing in Black Ink Only
Not only the black ink but also the color ink is consumed during the following operations: 
print head cleaning and self-cleaning.
 
						

							Where To Get Help182
Appendix A 
Where To Get Help
Epson Technical Support
New :Only inkjet, SPC, and Scanner products are used in this section.Visit Epson’s support website for the Epson B-500DN or B-300 for solutions to common 
problems. You can download drivers and documentation, get FAQs and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
❏Product name (Epson B-500DN or B-300)
❏Product serial number (located on the back of the printer)
❏Proof of purchase (such as a store receipt) and date of purchase
❏Computer configuration
❏Description of the problem
Then call:
❏U.S.: (562) 276-7202, 6 AM to 6 PM, Pacific Time, Monday through Friday.
❏Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Days and hours of support are subject to change without notice. Toll or long distance 
charges may apply.
Purchase Accessories
New :Use Inkjet, SPC, and other products Only.(general)You can purchase genuine Epson accessories from an Epson authorized reseller. To find 
the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at 
http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).
 
						

							Product Information183
Appendix B 
Product Information
Printer Parts
B-500DN
Front View
a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your 
paper.
b. Rear sheet feeder: Feeds paper for printing.
c. Paper support: Supports the paper loaded in the rear sheet feeder.
 
						

							Product Information184
Rear View
d. Front printer cover: Covers the printing mechanism. Open only when the paper jams.
e. Print Head: Prints ink on your paper.
f. Control panel: Use the buttons and monitor the LCD screen and lights to control your printer. 
&See “Using the Control Panel” on page 103.
g. Maintenance box cover: Covers the maintenance box. Open only when replacing the 
maintenance box.
h. Output tray: Holds the ejected paper.
i. Front paper cassette: Holds your paper and feeds it for printing.
j. Cartridge lever: Locks the installed ink cartridges.
k. Cartridge cover: Covers the ink cartridges. Open when replacing the ink cartridges. When 
using the extra high capacity ink cartridge, leave opened.
a. USB connector: Connects the USB cable from your computer to the printer.
b. Ethernet connector: Connects the 10Base-T/100Base-TX cable from your computer to the 
printer.
c. Duplex unit: Supports automatic double-sided printing.
d. AC inlet: Connects the power cord.
 
						

							Product Information185
B-300
Front View
e. Rear printer cover: Covers the printing mechanism. Open only when the paper jams.
f. Air vents: Eject heated air from the printer.
a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your 
paper.
b. Rear sheet feeder: Feeds paper for printing.
c. Paper support: Supports the paper loaded in the rear sheet feeder.
d. Front printer cover: Covers the printing mechanism. Open only when the paper jams.
e. Print Head: Prints ink on your paper.
 
						

							Product Information186
Rear View
f. Control panel: Use the buttons and monitor the lights to control your printer. 
&See “Using the Control Panel” on page 103.
g. Maintenance box cover: Covers the maintenance box. Open only when replacing the 
maintenance box.
h. Output tray: Holds the ejected paper.
i. Front paper cassette: Holds your paper and feeds it for printing.
j. Cartridge lever: Locks the installed ink cartridges.
k. Cartridge cover: Covers the ink cartridges. Open only when replacing the ink cartridges.
a. USB connector: Connects the USB cable from your computer to the printer.
b. Upper rear printer cover: Covers the printing mechanism. Open when attaching the duplex 
unit and when paper jams in the back of the printer.
c. AC inlet: Connects the power cord.
d. Lower rear printer cover: Covers the printing mechanism. Open only when paper jams.
e. Air vents: Eject heated air from the printer.
 
						

							Product Information187
Paper, Consumables, and Options
Paper
Epson offers specially designed paper and other print media for all your printing needs.
Note:
You can find the part numbers for the following Epson special papers on the Epson website.
&See “Epson Technical Support” on page 182.
Note:
The availability of paper varies by location.
Ink Cartridges
You can use the following ink cartridges with this printer:
Paper Size
Epson Bright White Paper Letter
Epson Premium Presentation Paper Matte Letter, Legal, 8 × 10
Epson Premium Presentation Paper Matte 
Double-sided Letter
Epson Presentation Paper Matte Letter, Legal
Epson Photo Quality Self-adhesive Sheets A4
Ink cartridge Part numbers
B-500DN B-300
Standard 
capacityHigh capacity Extra High 
capacity
Black T6161 T6171 T6181 T6161
Cyan T6162 T6172 – T6162
Magenta T6163 T6173 – T6163
Yellow T6164 T6174 – T6164
 
						

							Product Information188
Maintenance Box
You can use the following maintenance box with the B-300 and B500DN:
Duplex Unit (B-300 Users only)
You can use the following duplex unit with the B-300.
Legal-size Paper Support
You can use the following legal-size paper support with this printer.
System Requirements
Windows Requirements
To use this printer, you must have any of the following Windows operating systems 
installed. For details on interfaces and operating systems, refer to the following table.
Part number
Maintenance Box T619000
Part number
Duplex unit C12C802531
Part number
Legal-size paper 
supportC12C815341
System PC Interface
Windows Vista, Windows XP, Windows 2000, 
and Windows 2003
USB 2.0 Host Driver by Microsoft must be used.USB 1.0 and 2.0
Ethernet 100Base-TX/10Base-T (B-500DN only)
 
						

							Product Information189
Macintosh Requirements
To connect this printer to a Macintosh computer, you must have any of the following 
Macintosh operating systems installed. For details on interfaces and operating systems, 
refer to the following table.
Technical Specifications
Paper
Note:
❏Since the quality of any particular brand or type of paper may be changed by the manufacturer 
at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always 
test samples of paper stock before purchasing large quantities or printing large jobs.
❏Poor quality paper may reduce print quality and cause paper jams or other problems. If you 
encounter problems, switch to a higher grade of paper.
❏Use paper under normal conditions:
Temperature 59 to 77 °F (15 to 25 °C) 
Humidity 40 to 60% RH 
Single sheets:
System PC Interface
PowerPC-based or Intel-based Macintosh 
computers running Mac OS X 10.3.9 to 10.5.xUSB 1.0 or 2.0
Ethernet 100Base-TX/10Base-T (B-500DN only)
SizeA4 (8.3×11.7 in., 210×297 mm)
4×6 in. (10×15 cm)
A6 (4.1×5.8 in., 105×148 mm)
Half Letter (5.5×8.5 in.)
 8×10 in. (20×25 cm)
16:9 wide size (4 ×7.11 in., 102×181 mm)
Letter 8 1/2×11 in.
Legal 8 1/2×14 in.
Paper typesPlain bond paper or special paper distributed by Epson
Thickness
 (for plain bond 
paper) 0.003 to 0.005 in. (0.08 to 0.11 mm)
 
						

							Product Information190
Envelopes:
Printable Area
Diagonal lines show printable area.
Single sheets: 
Envelopes:
Weight 
(for plain bond 
paper) 64 g/m² to 90 g/m²
SizeEnvelope #10 4 1/8×9 1/2 in.
Paper typesPlain bond paper
Weight75 g/m² to 100 g/m²
A
C B-L B-R
A
B-R
B-L
C