Epson B 500DN User Manual

Troubleshooting171
❏Make sure the paper type selected in the printer driver is appropriate for the type of 
paper loaded in the printer.
&See “Selecting the Correct Paper Type or Media Type” on page 29.
Incorrect or Missing Colors
❏For Windows, clear the Grayscale setting in the Advanced window in your printer 
driver.
For Mac OS X, change the Color setting to Color in Print Settings dialog in the Print 
dialog of your printer driver.
See the printer driver online help for details.
❏Adjust the color...

Troubleshooting172
❏Make sure your paper is dry and the printable side is facing up in the rear sheet feeder 
and facing down in the front paper cassette.
❏If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite 
direction.
❏Make sure the paper type selected in the printer driver is appropriate for the type of 
paper loaded in the printer.
&See “Selecting the Correct Paper Type or Media Type” on page 29.
❏Remove each sheet from the output tray as it is printed....

Troubleshooting173
Incorrect Margins
❏Confirm the margin settings in your application. Make sure that the margins are within 
the printable area of the page.
&See “Printable Area” on page 190.
❏Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, confirm the settings in the Main Window.
For Mac OS X, confirm the settings in the Page Setup dialog or Print dialog.See the 
printer driver online help for details.
❏Uninstall the printer driver, then reinstall...

Troubleshooting174
See the printer driver online help for details.
❏Confirm the Skip Blank Page setting from your printer driver.
For Windows, click the Speed & Progress button on the Maintenance window.
For Mac OS X, confirm the Extension Settings in the Print dialog.
If it is selected, blank pages in your data are not printed.
❏Uninstall the printer driver, then reinstall it.
&See “Uninstalling the Printer Software” on page 17.
After trying one or more of these solutions, run a printer operation check...

Troubleshooting175
❏For Windows, clear all customized settings and select Text as the Quality Option from 
your printer driver’s Main window.
For Mac OS X, clear all customized settings and select Automatic as the Mode and 
move the slider to Speed in the Print Settings dialog in the Print dialog of your printer 
driver. See the printer driver online help for details.
&See “Accessing the Printer Driver for Mac OS X” on page 15.
❏Close any unnecessary applications.
❏If you print continuously for an...

Troubleshooting176
❏The number of sheets in the paper stack does not exceed the limit specified for the 
media.
&See “Paper Loading Capacities” on page 21.
❏Paper is not jammed inside the printer. If it is, remove the jammed paper.
&See “The Paper Jams” on page 165.
❏You have followed all special loading instructions that came with your paper. Load the 
paper again.
&See “Loading Paper” on page 22.
Multiple Pages Feed
❏Make sure the paper stack fits under the carrow mark inside the edge guide.
❏Make sure...

Troubleshooting177
Paper is not Ejected Fully or is Wrinkled
❏Clear the jammed paper as explained in “The Paper Jams” on page 165. Also, check 
the Paper Size setting in your application or printer settings. See the online help for 
details.
❏If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack 
of paper.
Note:
Store any unused paper in its original packaging in a dry area.
The Printer Does Not Print
All Lights Are Off
❏Press the PPower button to make sure the printer...

Troubleshooting178
❏If you are using the USB interface, make sure your cable meets the USB 1.1 or 2.0 
standards.
❏If you are connecting the printer to your computer via a USB hub, connect the printer to 
the first-tier hub from your computer. If the printer driver is still not recognized on your 
computer, try to directly connect the printer to your computer without the USB hub.
❏If you are connecting the printer to your computer via a USB hub, make sure the USB 
hub device is recognized by your...

Troubleshooting179
Increasing the Print Speed (for Windows only)
You can increase print speed by selecting certain settings in the Speed & Progress 
window. Click the Speed & Progress button on your printer driver’s Maintenance window.
 

Troubleshooting180
The following dialog box appears.
The table below lists the factors affecting print speed.
For more details on each item, see the online help.
Other Problems
Print Head Cleaning Does Not Start
❏Make sure that no error indicator lights are on. If any error occurs, recover from the 
error status.
&See “Error Indicators” on page 158.
Print speed Faster Slower
High Speed Copies On Off
Always spool RAW datatype On Off
Page Rendering Mode  On Off
Print as Bitmap On Off