Epson B 310N User Manual

Troubleshooting161
❏Turn off the printer and the computer, disconnect the printer’s interface cable, then print 
an operation check page.
&See “Running a Printer Operation Check” on page 142.
If the check page prints correctly, make sure the printer driver and your application are 
installed correctly.
❏If you are trying to print a large image, your computer may not have enough memory. 
Try reducing the resolution of your image or printing the image at a smaller size. You 
may need to install more memory...

Troubleshooting162
The following dialog box appears.
The table below lists the factors affecting print speed.
For more details on each item, see the online help.
Other Problems
Print Head Cleaning Does Not Start
❏Make sure that no error indicator lights are on. If any error occurs, recover from the 
error status.
&See “Error Indicators” on page 142.
❏Make sure that sufficient ink remains for printing. If the ink cartridge is expended, 
replace the cartridge.
&See “Replacing an Ink Cartridge” on page...

Troubleshooting163
Color Ink is Consumed Even When Printing in Black Ink Only
Not only the black ink but also the color ink is consumed during the following operations: 
print head cleaning and self-cleaning.
 

Where To Get Help164
Appendix A 
Where To Get Help
Epson Technical Support
New :Only inkjet, SPC, and Scanner products are used in this section.Visit Epson’s support website for the Epson B-510DN or B-310N for solutions to common 
problems. You can download drivers and documentation, get FAQs and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
❏Product name (Epson B-510DN or...

Product Information165
Appendix B 
Product Information
Printer Parts
B-310N and B-510DN Front View
a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your 
paper.
b. Rear sheet feeder: Feeds paper for printing.
c. Paper support: Supports the paper loaded in the rear sheet feeder.
d. Front printer cover: Covers the printing mechanism. Open only when the paper jams.
e. Print Head: Prints ink on your paper.
 

Product Information166
B-510DN Rear View
f. Control panel: Use the buttons and monitor the LCD screen and lights to control your printer. 
&See “Using the Control Panel” on page 100.
g. Maintenance box cover: Covers the maintenance box. Open only when replacing the 
maintenance box.
h. Output tray: Holds the ejected paper.
i. Front paper cassette: Holds your paper and feeds it for printing.
j. Cartridge lever: Locks the installed ink cartridges.
k. Cartridge cover: Covers the ink cartridges. Open when...

Product Information167
B-310N Rear View
Paper, Consumables, and Options
Paper
Epson offers specially designed paper and other print media for all your printing needs.
a. USB connector: Connects the USB cable from your computer to the printer.
b. Ethernet connector: Connects the 10Base-T/100Base-TX cable from your computer to the 
printer.
c. Upper rear printer cover: Covers the printing mechanism. Open when attaching the duplex 
unit and when the paper jams in the back of the printer.
d. AC inlet:...

Product Information168
Note:
You can find the part numbers for the following Epson special papers on the Epson website.
&See “Epson Technical Support” on page 164.
Note:
The availability of paper varies by location.
Ink Cartridges
You can use the following ink cartridges with this printer:
Maintenance Box
You can use the following maintenance box with the B-310N and B510DN:
Duplex Unit (B-310N Users only)
You can use the following duplex unit with the B-310N.
Paper SizePart numbers
Epson Bright White...

Product Information169
Legal-size Paper Support
You can use the following legal-size paper support with this printer.
Legal-size Paper Cassette
You can use the following legal-size paper cassette with this printer (included with 
B-510DN).
System Requirements
Windows Requirements
To use this printer, you must have any of the following Windows operating systems 
installed. For details on interfaces and operating systems, refer to the following table.
Macintosh Requirements
To connect this printer to a...

Product Information170
Technical Specifications
Paper
Note:
❏Since the quality of any particular brand or type of paper may be changed by the manufacturer 
at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always 
test samples of paper stock before purchasing large quantities or printing large jobs.
❏Poor quality paper may reduce print quality and cause paper jams or other problems. Laser 
printer coated paper can also cause paper jams. If you encounter problems,...