Epson B 310N User Manual

Troubleshooting151
In the duplex unit:
Remove the duplex unit and open the cover of the duplex unit. Then, gently remove the 
jammed paper.
3. Close the printer cover and turn on the printer.
4. Reload the paper and press the OK button to resume printing.
Note:
If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. 
Contact Epson for assistance.
&See “Where To Get Help” on page 164.
If your paper jams frequently, make sure of the following:
❏The paper is...

Troubleshooting152
❏The printer is on a flat, stable surface that extends beyond the base in all directions. 
The printer will not operate properly if it is tilted.
Print Quality Problems
If you are having print quality problems, then compare it with the illustrations below. Click 
the caption under the illustration that best resembles your printout.
Good sample Good sample
“Horizontal Banding” on page 153 “Vertical Misalignment or Banding” 
on page 153
“Horizontal Banding” on page 153 “Vertical...

Troubleshooting153
Horizontal Banding
❏Make sure the printable side of the paper is face-up in the rear sheet feeder and 
face-down in the front paper cassette.
❏Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the Print Head” on page 131.
❏Use up ink cartridges within six months of opening vacuum package.
❏For best print quality, use genuine Epson ink cartridges.
❏Check the ink cartridge status.
&See “Checking the Ink Cartridge Status” on page 114.
If the graphic displays...

Troubleshooting154
For Mac OS X, change the Color setting to Color in Print Settings dialog in the Print 
dialog of your printer driver.
See the printer driver online help for details.
❏Adjust the color settings in your application or in your printer driver settings.
For Windows, confirm the settings in the Advanced window.
For Mac OS X, confirm the settings in the Print Settings dialog from the Print dialog.
See the printer driver online help for details.
❏Run the Head Cleaning utility.
&See “Cleaning...

Troubleshooting155
❏If you are printing on glossy media, place a support sheet (or a sheet of plain paper) 
beneath the stack, or load only one sheet at a time.
❏Do not touch or allow anything to come into contact with the printed side of paper with 
a shiny finish. To dry your printouts, follow the instructions on the sheet packed with the 
paper.
❏Run the Head Cleaning utility.
&See “Cleaning the Print Head” on page 131.
Ink Bleeds Through the Page
❏Use the Print Saturation Adjustment feature to reduce...

Troubleshooting156
For Mac OS X, confirm the settings in the Page Setup dialog or Print dialog.See the 
printer driver online help for details.
❏Uninstall the printer driver, then reinstall it.
&See “Uninstalling the Printer Software” on page 16.
Printout Has a Slight Slant
Make sure that the paper is loaded into the front paper cassette or the rear sheet feeder 
correctly.
&See “Loading Paper” on page 21.
Inverted Image
❏Clear the Mirror Image check box in the settings from your printer driver, or turn...

Troubleshooting157
❏Uninstall the printer driver, then reinstall it.
&See “Uninstalling the Printer Software” on page 16.
After trying one or more of these solutions, run a printer operation check to check your 
results.
&See “Running a Printer Operation Check” on page 142.
Printed Side is Smeared or Scuffed
❏If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite 
direction.
❏Clear the High Speed check box in the settings from your printer driver.
For Windows,...

Troubleshooting158
❏If you print continuously for an extended period, the paper may temporarily stop feeding 
or the print head may pause for a while. This is to slow down the printing speed and 
prevent the printer mechanism from overheating and being damaged. If this happens, 
you can continue to print, but we recommend stopping and leaving the printer for about 
thirty minutes with the power on. (The printer does not recover with the power off.) After 
you restart, the printer will print at normal...

Troubleshooting159
❏You have followed all special loading instructions that came with your paper. Load the 
paper again.
&See “Loading Paper” on page 21.
Multiple Pages Feed
❏Make sure the paper stack fits under the carrow mark inside the edge guide.
❏Make sure the left edge guide is snug against the left edge of the paper.
❏Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the 
opposite side before loading.
❏Remove the stack of paper and make sure that the paper...

Troubleshooting160
Note:
Store any unused paper in its original packaging in a dry area.
The Printer Does Not Print
All Lights Are Off
❏Press the PPower button to make sure the printer is on.
❏Turn off the printer and make sure that the power cord is securely plugged in.
❏Make sure that your outlet works and is not controlled by a wall switch or timer.
Lights Came On and then Went Out
The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it 
immediately. Then check the...