Epson B 310N User Manual

Using the Printer on a Network141
9. When you see this screen, click Finish. Then follow the instructions to register your 
printer.
Repeat these steps for every computer on the network that will print with the B-310N or 
B510DN.
Note:
❏To find the supported OS versions for the printer, see the following section.
&See “Operating System Versions” on page 186.
 

Troubleshooting142
Chapter 10 
Troubleshooting
Diagnosing the Problem
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, 
then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided 
by online problem solving, the control panel, the EPSON Status Monitor utility, or by 
running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to...

Troubleshooting143
4. Turn on the printer and make sure that READY appears on the LCD screen.
5. Press the rRight button to enter Menu mode.
6. Press the dDown or uUp button to display TEST PRINT, and then press the OK or 
rRight button.
7. Press the dDown or uUp button to display NOZZLE CHECK, and then press the OK or 
rRight button.
8. Press the OK button to start printing a nozzle check pattern.
A test page prints showing a nozzle check pattern. If the pattern has gaps, you need to 
clean the print...

Troubleshooting144
Using the Progress Meter
When you send a print job to the printer, the progress meter appears, as shown in the 
illustration below.
The progress meter indicates the progress of the current print job and provides printer 
status information. This window also displays error messages as well as helpful tips for 
better printing. Refer to the appropriate section below.
Tips
Tips for getting the most out of your Epson printer driver appear in the text box of the 
progress meter window. A...

Troubleshooting145
Error Messages
If a problem occurs during printing, an error message appears in the text box of the 
progress meter window. For more detailed information, click Online Support to access 
Epson’s support website.
Using EPSON Status Monitor 3
EPSON Status Monitor 3 displays detailed information on the printer status.
There are two ways to access EPSON Status Monitor 3:
❏Double-click the printer shortcut icon on the Windows taskbar. If the printer icon does 
not appear, refer to the...

Troubleshooting146
❏Open the printer driver, click the Maintenance tab, then click the Epson Status 
Monitor 3 button.
When you access EPSON Status Monitor 3, the following window appears:
EPSON Status Monitor 3 provides the following information:
❏Ink Status:
EPSON Status Monitor 3 provides a graphic display of the ink status. To see detailed 
information about the ink cartridges, click the Information button.
❏Maintenance box Status:
EPSON Status Monitor 3 provides a graphic display of the maintenance...

Troubleshooting147
❏Online Support:
You can access Epson’s support website from EPSON Status Monitor 3. If you 
encounter a problem, click Online Support in the EPSON Status Monitor 3 window.
For Mac OS X
Using EPSON StatusMonitor
If EPSON StatusMonitor detects a printer problem, it will inform you with an error message.
Follow these steps to access EPSON StatusMonitor.
1. Access the EPSON Printer Utility3.
&See “Accessing the Printer Driver for Mac OS X” on page 15.
2. Click the EPSON StatusMonitor...

Troubleshooting148
The Paper Jams
c
Caution:
Pull out the jammed paper gently. If you remove the jammed paper with force, torn pieces 
may stay inside the printer or the printer may be damaged.
1. Press the OK button to eject the jammed paper.
2. If the error does not clear, turn off the printer and remove all of the paper inside, 
including any torn pieces. Refer to the appropriate section below.
In the output tray:
Gently pull out the jammed paper forward.
Inside the printer:
Open the front printer...

Troubleshooting149
In the rear sheet feeder:
Gently pull out the jammed paper upward.
In the front paper cassette:
Close the output tray and pull out the front paper cassette. Then gently pull out the 
jammed paper forward.
Note:
❏If you cannot pull out the front paper cassette, pull out the output tray first and remove all 
paper that is loaded in the front paper cassette.
Then pull out the front paper cassette and gently pull out the jammed paper forward.
 

Troubleshooting150
❏After you remove the jammed paper and insert the front paper cassette, reinsert the output 
tray into the printer.
In the back of the printer:
Remove the duplex unit (B-510DN) or the upper rear printer cover (B-310N) and open 
the lower rear printer cover. Then gently pull out the jammed paper.