Epson B 310N User Manual
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Troubleshooting161 ❏Turn off the printer and the computer, disconnect the printer’s interface cable, then print an operation check page. &See “Running a Printer Operation Check” on page 142. If the check page prints correctly, make sure the printer driver and your application are installed correctly. ❏If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer. ❏Uninstall the printer driver, then reinstall it. &See “Uninstalling the Printer Software” on page 16. Increasing the Print Speed (for Windows only) You can increase print speed by selecting certain settings in the Speed & Progress window. Click the Speed & Progress button on your printer driver’s Maintenance window.
Troubleshooting162 The following dialog box appears. The table below lists the factors affecting print speed. For more details on each item, see the online help. Other Problems Print Head Cleaning Does Not Start ❏Make sure that no error indicator lights are on. If any error occurs, recover from the error status. &See “Error Indicators” on page 142. ❏Make sure that sufficient ink remains for printing. If the ink cartridge is expended, replace the cartridge. &See “Replacing an Ink Cartridge” on page 120. Print speed Faster Slower High Speed Copies On Off Always spool RAW datatype On Off Page Rendering Mode On Off Print as Bitmap On Off
Troubleshooting163 Color Ink is Consumed Even When Printing in Black Ink Only Not only the black ink but also the color ink is consumed during the following operations: print head cleaning and self-cleaning.
Where To Get Help164 Appendix A Where To Get Help Epson Technical Support New :Only inkjet, SPC, and Scanner products are used in this section.Visit Epson’s support website for the Epson B-510DN or B-310N for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: ❏Product name (Epson B-510DN or B-310N) ❏Product serial number (located on the back of the printer) ❏Proof of purchase (such as a store receipt) and date of purchase ❏Computer configuration ❏Description of the problem Then call: ❏U.S.: (562) 276-7202, 6 AM to 6 PM, Pacific Time, Monday through Friday. ❏Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Accessories New :Use Inkjet, SPC, and other products Only.(general)You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).
Product Information165 Appendix B Product Information Printer Parts B-310N and B-510DN Front View a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your paper. b. Rear sheet feeder: Feeds paper for printing. c. Paper support: Supports the paper loaded in the rear sheet feeder. d. Front printer cover: Covers the printing mechanism. Open only when the paper jams. e. Print Head: Prints ink on your paper.
Product Information166 B-510DN Rear View f. Control panel: Use the buttons and monitor the LCD screen and lights to control your printer. &See “Using the Control Panel” on page 100. g. Maintenance box cover: Covers the maintenance box. Open only when replacing the maintenance box. h. Output tray: Holds the ejected paper. i. Front paper cassette: Holds your paper and feeds it for printing. j. Cartridge lever: Locks the installed ink cartridges. k. Cartridge cover: Covers the ink cartridges. Open when replacing the ink cartridges. When using the extra high capacity ink cartridge, leave opened. a. USB connector: Connects the USB cable from your computer to the printer. b. Ethernet connector: Connects the 10Base-T/100Base-TX cable from your computer to the printer. c. Duplex unit: Supports automatic double-sided printing. d. AC inlet: Connects the power cord. e. Rear printer cover: Covers the printing mechanism. Open only when the paper jams. f. Air vents: Eject heated air from the printer.
Product Information167 B-310N Rear View Paper, Consumables, and Options Paper Epson offers specially designed paper and other print media for all your printing needs. a. USB connector: Connects the USB cable from your computer to the printer. b. Ethernet connector: Connects the 10Base-T/100Base-TX cable from your computer to the printer. c. Upper rear printer cover: Covers the printing mechanism. Open when attaching the duplex unit and when the paper jams in the back of the printer. d. AC inlet: Connects the power cord. e. Rear printer cover: Covers the printing mechanism. Open only when the paper jams. f. Air vents: Eject heated air from the printer.
Product Information168 Note: You can find the part numbers for the following Epson special papers on the Epson website. &See “Epson Technical Support” on page 164. Note: The availability of paper varies by location. Ink Cartridges You can use the following ink cartridges with this printer: Maintenance Box You can use the following maintenance box with the B-310N and B510DN: Duplex Unit (B-310N Users only) You can use the following duplex unit with the B-310N. Paper SizePart numbers Epson Bright White Paper Letter S041586 Epson Premium Presentation Paper Matte Letter, 8 × 10 S041257, S041467 Epson Premium Presentation Paper Matte Double-sided Letter S041568 Epson Presentation Paper Matte Letter, Legal S041062, S041067 Epson Photo Quality Self-adhesive Sheets A4 S041106 Ink cartridge Part numbers B-510DN B-310N Standard capacityHigh capacity Extra High capacity Black T6161 T6171 T6181 T6161 Cyan T6162 T6172 – T6162 Magenta T6163 T6173 – T6163 Yellow T6164 T6174 – T6164 Part number Maintenance Box T619000
Product Information169 Legal-size Paper Support You can use the following legal-size paper support with this printer. Legal-size Paper Cassette You can use the following legal-size paper cassette with this printer (included with B-510DN). System Requirements Windows Requirements To use this printer, you must have any of the following Windows operating systems installed. For details on interfaces and operating systems, refer to the following table. Macintosh Requirements To connect this printer to a Macintosh computer, you must have any of the following Macintosh operating systems installed. For details on interfaces and operating systems, refer to the following table. Part number Duplex unit C12C802531 Part number Legal-size paper supportC12C815341 Part number Legal-size paper cassetteC12C817001 System PC Interface Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows 2003 USB 2.0 Host Driver by Microsoft must be used.USB 1.0 and 2.0 Ethernet 100Base-TX/10Base-T
Product Information170 Technical Specifications Paper Note: ❏Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. ❏Poor quality paper may reduce print quality and cause paper jams or other problems. Laser printer coated paper can also cause paper jams. If you encounter problems, switch to a higher grade of paper, or stop using laser printer coated paper. ❏Use paper under normal conditions: Temperature 59 to 77 °F (15 to 25 °C) Humidity 40 to 60% RH Single sheets: Envelopes: System PC Interface PowerPC-based or Intel-based Macintosh computers running Mac OS X 10.4.11 to 10.6.xUSB 1.0 or 2.0 Ethernet 100Base-TX/10Base-T SizeA4 (8.3×11.7 in., 210×297 mm) 4×6 in. (10×15 cm) A6 (4.1×5.8 in., 105×148 mm) Half Letter (5.5×8.5 in.) 8×10 in. (20×25 cm) 16:9 wide size (4 ×7.11 in., 102×181 mm) Letter 8 1/2×11 in. Legal 8 1/2×14 in. Paper typesPlain bond paper or special paper distributed by Epson Thickness (for plain bond paper) 0.003 to 0.005 in. (0.08 to 0.11 mm) Weight (for plain bond paper) 64 g/m² to 90 g/m² SizeEnvelope #10 4 1/8×9 1/2 in.