Epson Aculaser M2010DN User Manual

Troubleshooting91
The optional product is not available
The remaining service life of the toner cartridge is not updated (For 
Windows users only)
Printout Problems
The font cannot be printed
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for 
your printer.Make sure that the printer is selected in your application 
software.
Your computer system’s memory is too small to 
handle the volume of...

Troubleshooting92
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified 
service representative.
The printout position is not correct
Graphics do not print correctly
For Windows users, you may use the printer fonts 
substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap 
check box in the Extended Settings dialog box.
The selected font is not supported by your printer. Make...

Troubleshooting93
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
A vertical line appears on the printout
Cause What to do
You may not be using the correct type of paper for 
your printer.If the surface of your paper is too rough, printed characters 
may appear distorted or broken. Smooth, high-quality copier 
paper is recommended for best results. See “Available paper 
types” on page 153 for information on choosing paper.
The paper...

Troubleshooting94
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for 
your printer.Smooth, high-quality copier paper is recommended for best 
results. See “Available paper types” on page 153 for 
information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by...

Troubleshooting95
The printed image is light or faint
The non-printed side of the page is dirty
Print quality decreased
The toner cartridge may be near the end of its service 
life.If the message in EPSON Status Monitor indicates that the 
toner cartridge is near the end of its service life, replace it. See 
“Precautions for Replacing the Toner Cartridge” on page 64.
For Windows users, you can also check the remaining service 
life of the toner cartridge by looking at the Basic Settings tab 
in the...

Troubleshooting96
Memory Problems
Insufficient memory for current task
Insufficient memory to print all copies
Paper Handling Problems
Paper does not feed properly
Cause What to do
The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print 
quality temporarily in the printer driver.
Cause What to do
The printer does not have sufficient memory to 
collate print jobs.Only one set of copies will be printed. Reduce the contents of 
print jobs, or add more...

Troubleshooting97
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” 
on page 90 for details.
Feed jam when using the optional paper cassette
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
When the optional paper cassette is installed, the 
cassettes located above the one to feed paper...

Troubleshooting98
USB connections
USB cables or connections can sometimes be the source of USB problems. 
For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000, 
Server 2003, or Server 2003 x64, or a model that was pre-installed with Windows 2000, Server...

Troubleshooting99
Note:
For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, 
click Yes. If you click No, you will have to install the printer software again.
For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation 
dialog box appears during the installation process, click Continue Anyway. If you click STOP 
Installation, you will have to install the printer software again.
Network Connection Problems...

Troubleshooting100
*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 
2003 Service Pack 1, or later.
Status and Error Lights
You can check the printer status from combinations and patterns of the error lights on the control 
panel. For information on the location of the lights, see “Control panel” on page 22. 
Note:
You can check the printer status and error easily on the computer by using EPSON Status Monitor. For 
details about EPSON Status...