Epson AcuLaser CX21NC User Manual
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Other Problems351 Problems Using Options To confirm your options are installed correctly, print a status sheet. See Printing a Status Sheet on page 356 for details. Paper does not feed from the optional paper cassette The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes are set in the correct paper size positions. The paper source setting may not be correct. Make sure that you have selected the correct paper source in your application. There may be no paper in the cassettes. Load paper into the selected paper source. The size of loaded paper differs from the control panel setting.M a k e s u r e t h a t t h e c o r r e c t p a p e r s i z e i s s e t i n MP Tray Size or LC1 Size settings in the Tray Menu in the Setup menu’s Printer Settings. Too many sheets may be loaded in the MP tray or paper cassettes.Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see Loading Paper on page 36. The paper that is loaded is curled. Straighten the paper. If paper does not feed from the optional paper cassette unit, the unit may not be installed properly.For instructions on installing the unit, see Optional Paper Cassette Unit on page 269. Cause What to do The optional paper cassette may not be installed properly.See Optional Paper Cassette Unit on page 269 for instructions on installing an optional paper cassette unit. The paper source setting may not be correct. Make sure you have selected the proper paper source in your application. There may be no paper in the paper cassette.Load paper into the selected paper source. Too many sheets may be loaded in the paper cassette.Make sure that you have not tried to load too many sheets of paper into the cassette. The cassette can hold a maximum of 500 sheets of 64 to 105 g/m² paper. The paper size is not set correctly. Make sure that the correct paper size is selected in the Tray Menu on the control panel.
Other Problems352 Feed jam when using the optional paper cassette An installed option cannot be used Correcting USB Problems If you are having difficulty using the product with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. Try the following solution. For best results, you should connect the product directly to the computer’s USB port. If you must use multiple USB hubs, we recommend that you connect the product to the first-tier hub. Cause What to do The paper is jammed at the optional paper cassette.See Clearing Jammed Paper on page 335 to clear jammed paper. Cause What to do The installed option is not defined in the printer driver.For Windows users: You have to install EPSON Status Monitor, or make settings manually in the printer driver. SeeMaking Optional Settings on page 64. For Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4) or Print Center (for Mac OS X 10.2), start EPSON Status Monitor, and then re-register the printer.
Other Problems353 Windows operating system Your computer must be a model pre-installed with Windows XP, Me, 98, 2000, or Server 2003, a model that was pre-installed with Windows 98 and upgraded to Windows Me, or a model that was pre-installed with Windows Me, 98, 2000, or Server 2003, and upgraded to Windows XP. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built-in USB port. For details about your computer, contact your dealer. Printer software installation Incorrect or incomplete software installation can lead to USB problems. Take note of the following and perform the recommended checks to ensure proper installation. Checking printer software installation for Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64 When using Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must follow the steps in the Setup Guide packed with the printer to install the printer software. Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver has been installed, follow the steps below. 1. Open the Printers folder, then right-click the icon of your printer. 2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver. If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide. If About is not displayed, the printer software has been installed correctly. Note: For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, click Yes. If you click No, you will have to install the printer software again. For Windows XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation dialog box appears during the installation process, click Continue Anyway. If you click STOP Installation, you will have to install the printer software again.
Other Problems354 Checking printer software in Windows Me or 98 If you canceled the plug-and-play driver installation in Windows Me or 98 before the procedure was complete, the USB printer device driver or the printer software may be incorrectly installed. Follow the directions below to ensure that the driver and printer software are installed correctly. Note: The screen shots shown in this section are taken from Windows 98. Windows Me screens may differ slightly. 1. Access the printer driver, see Accessing the printer driver on page 48, then click the Details tab. If EPUSBX: (EPSON AcuLaser CXXX) is displayed in the “Print to the following port” list, then the USB printer device driver and printer software are installed correctly. If the correct port is not displayed, proceed to the next step. 2. Right-click the My Computer icon on your desktop, then click Properties. 3. Click the Device Manager tab.
Other Problems355 If your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu. If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus(+) sign beside Other devices to view the installed devices. If USB Printer or EPSON AcuLaser CXXX appears under Other devices, the printer software is not installed correctly. Proceed to step 5. If neither USB Printer nor EPSON AcuLaser CXXX appears under Other devices, click Refresh or unplug the USB cable from the product, then plug it into the product again. Once you have confirmed that these items appear, proceed to step 5.
Other Problems356 4. Under Other devices, select USB Printer or EPSON AcuLaser CXXX, click Remove, then click OK. When the following dialog box appears, click OK, then click OK to close the System Properties dialog box. 5. Uninstall the printer software as explained in Uninstalling the Printer Software on page 78. Turn the product off, restart your computer, then reinstall the printer software as described in the Setup Guide. Printing a Status Sheet To confirm the current status of the product, and that the options are installed correctly, print a status sheet using the product’s control panel. To print a status sheet from the printer’s control panel, see Printing a Status Sheet on page 254.
Other Problems357 You can also print the status sheet from the printer driver. Note for Windows users: The status sheet which is printed from the printer driver has less information than the status sheet which is printed from the printers control panel if the EPSON Status Monitor is installed. Note for Mac OS X users: The status sheet which is printed from EPSON Remote Panel in the printer driver has less information than the status sheet which is printed from the printers control panel.
Customer Support358 Appendix A Customer Support New :See comments to select sections you need. T he word other indicates products exept for inkjet, SPC, P age, and SIDM. Contacting Customer Support New :F or All products Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: ❏Product serial number (The serial number label is usually on the back of the product.) ❏Product model ❏Product software version (Click About, Version Info, or similar button in the product software.) ❏Brand and model of your computer ❏Your computer operating system name and version ❏Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.
Technical Specifications359 Appendix B Technical Specifications Paper Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. Available paper types * Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce print quality, or cause paper jams and other problems. Paper that should not be used You cannot use the following paper in this product. It may cause product damage, paper jams, and poor print quality: ❏Media meant for color laser printer, color copiers, or ink jet printers Paper type Description Plain paper General copier paper (Recycled paper is acceptable.*) Semi-Thick paper Weight: 81 to 105 g/m² Envelopes No paste and no tape No plastic window Labels The backing sheet should be covered completely, with no gaps between labels. Thick paper Weight: 106 to 163 g/m² Extra thick paper Weight: 164 to 210 g/m² Transparencies EPSON Color Laser Transparencies Coated paper Weight: 105 to 210 g/m² Colored paper Non-coated Paper with letterheadPaper and ink of letterheads must be compatible with laser printers.
Technical Specifications360 ❏Printed paper on which printing has been done by any other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or thermal transfer printers ❏Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 180°C) ❏Labels that peel easily or labels that do not cover the backing sheet completely ❏Coated paper or special surface-colored paper ❏Paper that has binder holes or is perforated ❏Paper that has glue, staples, paper clips, or tape on it ❏Paper that attracts static electricity ❏Moist or damp paper ❏Paper of uneven thickness ❏Overly thick or thin paper ❏Paper that is too smooth or too rough ❏Paper that is different on the front and back ❏Paper that is folded, curled, wavy, or torn ❏Paper of irregular shape, or paper that does not have right angle corners Printable area 4-mm minimum margin on all sides. (6-mm margin on both sides for DL size envelopes)