Epson AcuLaser CX21NC User Manual

							Cleaning and Transporting the Product291
Cleaning the ADF pickup roller
When the Auto Document Feeder has failed to feed paper, open the ADF cover, and wipe 
away the roller with a wet, well-wrung cloth and remove paper dust.
Cleaning the document table and the exposure window for Auto 
Document Feeder
If a line of dots always appears in your scanned images, fax images, or copies, the 
document table or exposure window for Auto Document Feeder may be dusty or 
scratched. Clean those parts.
a. document table
ba
 
						

							Cleaning and Transporting the Product292
Transporting the Product
Finding a place for the product
When relocating the product, always choose a location that has adequate space for easy 
operation and maintenance. Use the following illustration as a guide for the amount of 
space required around the product to ensure smooth operation. Dimensions shown in the 
illustration below are in millimeters.
To install and use any of the following options, you will need the indicated amount of 
additional space.
The 500-Sheet Paper Cassette Unit adds 130 mm (5.1 in.) to the bottom of the product. 
In addition to space considerations, always heed the following precautions when finding a 
place to locate the product:
b. exposure window for Auto Document Feeder
a.  920 mm (36.2 in.)
b. 258 mm (10.2 in.)
c. 868 mm (34.2 in.)
d. 100 mm (3.9 in.)
e. 300 mm (11.8 in.)
a
e
d
b
c
 
						

							Cleaning and Transporting the Product293
❏Place the product where you can easily unplug the power cord.
❏Keep the entire computer and product system away from potential sources of 
interference, such as loudspeakers or the base units of cordless telephones.
❏Avoid using an electrical outlet that is controlled by wall switches or automatic timers. 
Accidental disruption of power can erase valuable information in your computer’s and 
product’s memory.
c
Caution:
❏Leave adequate room around the product to allow for sufficient ventilation.
❏Avoid locations that are subject to direct sunlight, excessive heat, moisture, or dust.
❏Avoid using outlets that other appliances are plugged into.
❏Use a grounded outlet that matches the product’s power plug. Do not use an adapter 
plug.
❏Only use an outlet that meets the power requirements for this product.
For long distances
If you need to transport your product for long distances, carefully repack it using the original 
box and packing originals.
Follow the steps below to repack your product.
1. Set the scanner’s carriage to the carriage lock position using the control panel. To do 
so, press the  Setup button, select Scan Settings, and then select Carriage Lock.
2. Set the transportation lock on the left side of the document table is set in the  locked 
position. See Scanner parts on page 26.
 
						

							Cleaning and Transporting the Product294
3. Turn off the product and remove the following items:
4. Attach the protective materials onto the product, then repack the product in its original 
box.
c
Caution:
After transporting the product, set the transportation lock on the left side of the document 
table in the  unlocked position before using the product. See Scanner parts on page 26.
For short distances
Always pay attention to the following handling precautions when you need to move the 
product for short distances.
If you are moving the product on its own, two people should lift and carry the product.
Follow the steps below to move the product for short distances. 
a. installed option (only when the optional paper cassette 
unit is installed)
b. photoconductor unit
c. loaded paper
d. interface cable
e. power cord
a
de
b
c
 
						

							Cleaning and Transporting the Product295
1. Turn off the product and remove the following items.
2. Be sure to lift the product by the correct positions as shown below.
w
Warning:
Use much care since the rear side of the product is heaver. Two people should lift the 
product by the correct positions. 
3. When moving the product, always keep it horizontal.
a. installed option (only when the optional paper cassette 
unit is installed)
b. photoconductor unit
c. loaded paper
d. interface cable
e. power cord
a
de
b
c
 
						

							Printing Problems296
Chapter 15 
Printing Problems
Printer Operational Problems
The Print light does not turn on
The product does not print (Print light off)
The Print light is on but nothing prints
Cause What to do
The power cord may not be properly 
plugged into the electrical outlet.Turn off the product, check the power cord 
connections between the product and the 
electrical outlet, then turn the product back on.
The electrical outlet may be controlled by an 
outside switch or an automatic timer.Make sure that the switch is turned on or plug 
another electrical device into the outlet to check 
whether the outlet is operating properly.
Cause What to do
The product is offline. Press the xB&W Start or xColor Start button once to 
switch the product to ready status.
The product is not in the Print mode. If the mode light other than Print light lights, press the 
mode button once to switch to the Print mode.
Cause What to do
Your computer may not be properly 
connected to the product.Perform the procedure described in “Connecting 
the Product” in the Setup Guide.
The interface cable may not be plugged in 
securely.Check both ends of the interface cable between 
the product and the computer. If you are using a 
parallel interface, be sure to secure the connector 
using the wire retaining clips.
You may not be using the correct interface 
cable.If you are using the USB interface, use a Revision 2.0 
cable.
Your application software is not properly set 
up for your product.Make sure that the product is selected in your 
application software.
 
						

							Printing Problems297
The Order Online function does not work
The remaining service lives of the consumables are not updated 
(For Windows users only)
Printout Problems
The font cannot be printed
Printout is garbled
Your computer system’s memory is too small 
to handle the volume of data in your 
document.Try reducing the image resolution of your document 
in the application software, or install more memory in 
your computer if you can.
Cause What to do
EPSON Status Monitor is not installed or the 
URL was not specified during the installation.Install EPSON Status Monitor correctly. See Installing 
EPSON Status Monitor on page 64.
Cause What to do
The time interval between updating 
information for the Consumables is too long.Press the Get Information Now button on the 
Consumables Info Settings dialog box. You can also 
change the interval for updating information about 
consumables on the Consumables Info Settings 
dialog box.
Cause What to do
The selected font is not supported by your 
printer.Make sure that you have installed the correct font. 
See the Font Guide for more information.
Cause What to do
The interface cable may not be plugged in 
securely.Make sure that both ends of the interface cable are 
plugged in securely.
You may not be using the correct interface 
cable.If you are using a USB interface, use a Revision 2.0 
cable.
 
						

							Printing Problems298
Note:
If a status sheet does not print correctly, your product may be damaged. Contact your dealer or a 
qualified service representative.
Color Printing Problems
Cannot print in color
The printout color differs when printed from different printers
The color looks different from what you see on the computer screen
Cause What to do
Black is selected as the Color setting in the 
printer driver.Change this setting to Color.
The color setting in the application you are 
using is not appropriate for color printing.Make sure that the settings in your application are 
appropriate for color printing.
Cause What to do
Printer driver default settings and color tables 
vary by product model.Set the gamma setting to 1.8 in the More Settings 
dialog box in the printer driver, then print again. If 
you still do not get the printouts you expect, adjust 
the color using the slide bar for each color. For 
details about the More Settings dialog box, see the 
printer driver’s online help.
Cause What to do
Printed colors do not exactly match the 
colors on your monitor, since products and 
monitors use different color systems: monitors 
use RGB (red, green, and blue), while 
products typically use CMYK (cyan, 
magenta, yellow, and black). Although it is difficult to match colors perfectly, 
selecting the printer driver’s ICM setting (for Windows 
XP, XP x64, Me, 98, 2000, Server 2003, or Server 2003 
x64) or ColorSync setting (for Macintosh) can 
improve color matching between different devices. 
For details, see the printer driver’s online help.
For Macintosh, the System Profile setting is not 
in use.To apply ColorSync properly, your input device and 
the application must support ColorSync, and a 
System Profile must be used for your monitor.
PhotoEnhance may be selected in the printer 
driver.The PhotoEnhance feature corrects the contrast and 
brightness of the original image data, and so may 
not be suitable for printing vivid images.
 
						

							Printing Problems299
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Cause What to do
You may not be using the correct type of 
paper for your product.If the surface of your paper is too rough, printed 
characters may appear distorted or broken. EPSON 
special paper, or smooth, high-quality copier paper 
is recommended for best results. See Available 
paper types on page 359 for information on 
choosing paper.
The paper path inside the product may be 
dusty.Clean internal product components by printing 
three pages with only one character per page.
Cause What to do
The paper path inside the product may be 
dusty.Turn off the product. Clean internal product 
components by printing three pages with only one 
character per page.
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
The print head is dirty. See Cleaning the print head on page 288 and 
clean the print head.
One of the toner cartridges may be near the 
end of its service life.If the message on the LCD panel or in EPSON Status 
Monitor indicates that one of the toner cartridges is 
near the end of its service life, replace it. See Toner 
Cartridge on page 278.
You can also check the remaining service lives of the 
toner cartridges by looking at the Basic Settings tab 
in the printer driver.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See 
Photoconductor Unit on page 281.
 
						

							Printing Problems300
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment. 
Be sure to use paper that is newly unwrapped.
One of the toner cartridges may be near the 
end of its service life.If the message on the LCD panel or in EPSON Status 
Monitor indicates that one of the toner cartridges is 
near the end of its service life, replace it. See Toner 
Cartridge on page 278.
For Windows users, you can also check the 
remaining service lives of the toner cartridges by 
looking at the Basic Settings tab in the printer driver.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See 
Photoconductor Unit on page 281.
The print head is dirty. See Cleaning the print head on page 288 and 
clean the print head.
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp 
environment.
You may not be using the correct type of 
paper for your product.Epson special paper or smooth, high-quality copier 
paper is recommended for best results. See 
Available paper types on page 359 for information 
on choosing paper.
The paper path inside the product may be 
dusty.Clean internal product components by printing 
three pages with only one character per page.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See 
Photoconductor Unit on page 281.
Cause What to do
Your paper may be moist or damp. This product is sensitive to moisture absorbed by the 
paper. The higher the moisture content in the paper, 
the lighter the printout. Do not store paper in a humid 
or damp environment.