Epson Aculaser CX16 User Manual

Symptom Cause Solution
Printing takes too
much time.The machine is set to a slow
printing mode (for example,
thick stock).It takes more time to print with special media. When using
regular paper, make sure that the media type is set properly
in the driver.
The machine is set to power
saving mode.It takes time for printing to start in power saving mode.
The job is very complex. Wait. No action needed.
If an error has been detected
during printing job transmission
in the Copy mode, it takes a while
to...

Symptom Cause Solution
You are
experiencing
duplex problems. 
(AcuLaser CX16NF
only)Media or settings are not correct. Make sure that you are using correct media.
❏Only Letter/A4 plain paper can be autoduplexed.
❏Do not duplex envelopes, labels, postcards, thick stock,
letterheads, or plain paper with a size other than Letter/
A4.
❏Make sure that you have not mixed media types in the
tray.
In the printer driver (Layout/Double-Sided), choose “Short
Edge Binding” (flipped as on a clipboard) or “Long Edge...

Symptom Cause Solution
When copying or
scanning with the
ADF, a horizontal
or vertical band
appears at the
anterior or
posterior end of
the image or paper
(5 to 6 mm). 
(AcuLaser CX16NF
only)A malfunction may have
occurred while paper was being
transferred with the ADF.If a band appears in the copy after copying, select a copy
density setting that is one level darker.
If a band appears in the image after scanning, scan using the
original glass.
Cannot copy with
the ADF. 
(AcuLaser CX16NF
only)Envelope DL...

Symptom Cause Solution
It takes a very long
time to transfer
scan data to the
USB memory
device. 
(AcuLaser CX16NF
only)The response time may be slow
depending on the USB memory
device that is used.Wait until the transfer is finished.
It is not possible to
enter Scan mode
or Fax mode. (Fax
mode is only for
AcuLaser CS16NF.)An error has occurred in Copy
mode.Correct the cause of the error, and then enter a different
mode.
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is printed,
or...

Symptom Cause Solution
Entire sheet is
printed in black or
color.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Image is too light;
there is low image
density.
The print head window is dirty. Clean the print head window.
The copy density is set too light. Select a darker copy density.
The media is...

Symptom Cause Solution
Image is blurred;
background is
lightly stained;
there is insufficient
gloss of the
printed image.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The original glass is dirty. Clean the original glass. For details, refer to “Cleaning the
Machine” on page 134.
The original...

Symptom Cause Solution
There are toner
smudges or
residual images.
One or more of the toner
cartridges are defective or
installed incorrectly.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The temperature in the printer is
high.Perform CALIBRATION in the MACHINE SETTING menu of
the UTILITY menu.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.Print several blank sheets and the excess toner...

Symptom Cause Solution
Lateral lines or
bands appear on
image.
The machine is not level. Place the machine on a flat, hard, level surface.
The media path is dirty with
toner.Print several sheets and the excess toner should disappear.
One or more of the toner
cartridges may be defective.Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Scaly marks
appear...

Symptom Cause Solution
Thin white
horizontal lines
appear at intervals
on images.
Toner is not evenly adhering to
the media.Perform IMAGE REFRESH. (Set MACHINE SETTING/IMAGE
REFRESH in the UTILITY menu to YES.)
If the problem persists, contact your vendor or authorized
service provider.
Colors look
drastically wrong.One or more of the toner
cartridges may be defective.Remove the toner cartridges and verify that the toner is
distributed evenly on each cartridge roller, and reinstall the
toner cartridges....

Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. They provide information
about your machine and help you locate many problems. When the condition associated with a
displayed message has changed, the message is cleared from the window.
Status Messages
This message... means... Do this...
(Nothing displayed) The machine is in Energy Save mode to
reduce power consumption during
periods of inactivity.No action needed.
ACCEPTEDThe settings were...