Epson AcuLaser C3800N User Manual

Troubleshooting251
EPSON AcuLaser C3800 Users Guide
2. Press the latch on the front cover and open the cover.
3. Gently pull out any sheets of paper.
c
Caution:
Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
4. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
Be careful not to damage the transfer belt.
 

Troubleshooting252
EPSON AcuLaser C3800 Users Guide
5. Close the front cover.
Paper Jam C2 C1 A
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Remove the optional paper cassette, gently pull out any sheets of paper, and reinstall 
the paper cassette.
 

Troubleshooting253
EPSON AcuLaser C3800 Users Guide
2. Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall 
the paper cassette.
3. Press the latch on the front cover and open the cover.
4. Close the front cover.
 

Troubleshooting254
EPSON AcuLaser C3800 Users Guide
Paper Jam A B
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
2. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
❏Be careful not to damage the transfer belt.
❏Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
 

Troubleshooting255
EPSON AcuLaser C3800 Users Guide
3. Raise the outer green knobs on the fuser unit to open the paper path.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or 
the surrounding areas. If the printer has been in use, the fuser and the surrounding areas 
may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat 
to subside before doing so.
4. Gently pull out any sheets of paper straight towards you.
5. Raise the fuser...

Troubleshooting256
EPSON AcuLaser C3800 Users Guide
6. Lower the outer green knobs on the fuser unit to close the paper path.
7. Close the front cover.
 

Troubleshooting257
EPSON AcuLaser C3800 Users Guide
Paper Jam A D
Note:
If the MP tray opens, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
2. Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and 
set it against the printer.
c
Caution:
Do not touch the transfer belt on the transfer unit to avoid damaging it.
 

Troubleshooting258
EPSON AcuLaser C3800 Users Guide
3. Gently pull out any sheets of paper under the transfer unit.
4. Pull down the transfer unit and lock it.
5. Close the front cover.
 

Troubleshooting259
EPSON AcuLaser C3800 Users Guide
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print 
a status sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see Printing a Status Sheet on 
page 205.
To print a status sheet from the printer driver, for Windows, see Printing a status sheet on 
page 72, or for Macintosh, see Printing a status sheet on page 132....

Troubleshooting260
EPSON AcuLaser C3800 Users Guide
The Ready light is on but nothing prints
The optional product is not available
The amount of a toner remaining is not updated (For Windows users 
only)
Cause What to do
Your computer may not be properly 
connected to the printer.Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in 
securely.Check both ends of the interface cable between 
the printer and the computer.
You may not be using the correct interface...