Epson AcuLaser C3800N User Manual

Troubleshooting261
EPSON AcuLaser C3800 Users Guide
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a 
qualified service representative.
The printout position is not correct
Cause What to do
You may use the printer fonts substituted for 
specified TrueType fonts.In the printer driver, choose the Print TrueType fonts 
as bitmap button in the Extended Settings dialog 
box.
The selected...

Troubleshooting262
EPSON AcuLaser C3800 Users Guide
Misalignment of colors
Graphics do not print correctly
Transparencies are output blank from the MP tray
When there are errors while printing on transparencies, the Check Transparency error 
message is displayed on the LCD panel.
Remove the transparencies from the MP tray. Open and close the front cover. Confirm the 
paper type and size, and then load the correct type of transparencies.
Note:
❏When using transparencies, load them in the MP tray and set...

Troubleshooting263
EPSON AcuLaser C3800 Users Guide
Color Printing Problems
Cannot print in color
The printout color differs when printed from different printers
The color looks different from what you see on the computer screen
Cause What to do
Black is selected as the Color setting in the 
printer driver.Change this setting to Color.
The color setting in the application you are 
using is not appropriate for color printing.Make sure that the settings in your application are 
appropriate for color...

Troubleshooting264
EPSON AcuLaser C3800 Users Guide
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Cause What to do
You may not be using the correct type of 
paper for your printer.If the surface of your paper is too rough, printed 
characters may appear distorted or broken. EPSON 
Color Laser Paper, or smooth, high-quality copier 
paper is recommended for best results. See 
Available paper types on page 288 for information 
on...

Troubleshooting265
EPSON AcuLaser C3800 Users Guide
Half-tone images print unevenly
Toner smudges
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment. 
Be sure to use paper that is newly unwrapped.
One of the imaging cartridges may be near 
the end of its service life.If the message on the LCD panel or in EPSON Status 
Monitor indicates that the amount of toner is low, 
replace the imaging cartridge. See Imaging 
Cartridge on page 228.
You can also check...

Troubleshooting266
EPSON AcuLaser C3800 Users Guide
Areas are missing in the printed image
Completely blank pages are output
Cause What to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the 
paper. The higher the moisture content in the paper, 
the lighter the printout. Do not store paper in a humid 
or damp environment.
You may not be using the correct type of 
paper for your printer.If the surface of your paper is too rough, printed 
characters may appear...

Troubleshooting267
EPSON AcuLaser C3800 Users Guide
The printed image is light or faint
The non-printed side of the page is dirty
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp 
environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver 
or the printer’s control panel menus. To modify the 
Toner Save mode using the printer driver, select the 
Advanced button in the Basic Settings tab, and click 
the More Settings....

Troubleshooting268
EPSON AcuLaser C3800 Users Guide
Memory Problems
Print quality decreased
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
The printer cannot print in the required quality 
level because of insufficient memory, and 
the printer lowers the quality automatically so 
that the printer can continue printing.Check to see if the printout is acceptable. If not, add 
more memory for a permanent solution or lower print 
quality temporarily in the...

Troubleshooting269
EPSON AcuLaser C3800 Users Guide
Paper Handling Problems
Paper does not feed properly
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See Printing a Status 
Sheet on page 205 for details.
The message Invalid AUX /IF Card appears on the LCD panel
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper 
cassettes and the MP tray are set to the correct 
paper size positions.
The paper source...

Troubleshooting270
EPSON AcuLaser C3800 Users Guide
Paper does not feed from the optional paper cassette
Feed jam when using the optional paper cassette
An installed option cannot be used
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in the optional 
paper cassettes are set to the correct paper size 
positions.
The optional paper cassette may not be 
installed properly.See Optional Paper Cassette Unit on page 211 for 
instructions on installing an optional paper...