Epson AcuLaser C2800DTN User Manual
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AcuLaser C2800 Series Users Guide Troubleshooting251 The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 10.2) The font on the printout is different from that on the screen The printer fonts cannot be installed The edges of texts and/or images are not smooth Cause What to do The printer name has been changed. Ask the network administrator for details, then select the appropriate printer name. The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 10.2), then select the AppleTalk zone that the printer is connected to. Cause What to do The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen. For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer’s Properties dialog box.If the Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog box is turned on, TrueType fonts are replaced by the printer fonts before they are printed. Specify the appropriate substitution fonts using the Font Substitution Table. Specify the appropriate substitution fonts using the Font Substitution Table. Cause What to do The Emulation menu in the printer’s Control Panel is not set to PS3 for the interface that you are using.Change the Emulation menu setting to PS3 for the interface that you are using, then try reinstalling the printer fonts again. Cause What to do The Print Quality is set to Fast. Change the Print Quality setting to Fine or Maximum. The printer does not have sufficient memory. Increase the printer memory.
AcuLaser C2800 Series Users Guide Troubleshooting252 The printer does not print normally via the USB interface The printer does not print normally via the network interface An undefined error occurs (Macintosh only) Cause What to do For Windows users only The Data Format setting in the printer’s Properties is not set to ASCII or TBCP.The printer cannot print binary data when it is connected to the computer via the USB interface. Make sure that the Data Format setting, which is accessed by clicking Advanced on the PostScript sheet of the printer’s Properties, is set to ASCII or TBCP. I f y o u r c o m p u t e r i s r u n n i n g W i n d o w s V i s t a , V i s t a x 6 4 , X P , X P x 6 4 , click the Device Settings tab in the printer’s Properties, then click the Output Protocol setting and select ASCII or TBCP. Cause What to do The Data Format setting is different from the data format setting specified in the application (except on Mac OS X)If the file is created in an application that allows you to change the data format or encoding, such as Photoshop, make sure that the setting in the application matches that in the printer driver. For Windows users only The computer is connected to the network using AppleTalk in a Windows 2000 environment, and the Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each Job and Send CTRL+D After Each Job settings are set to No. For Windows users only The print data is too large.Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to TBCP (Tagged binary communications protocol). When the Binary setting is set to On, TBCP is not available. Use the Binary protocol. See “PS3 Menu” on page 163 for details. For Windows users only Printing cannot be performed using the network interface.Click Advanced on the PostScript sheet of the printer’s Properties, then change the Data Format setting from ASCII data (default) to TBCP (Tagged binary communications protocol). When the Binary setting is set to On, TBCP is not available. Use the Binary protocol. See “PS3 Menu” on page 163 for details. Cause What to do The version of the Mac OS that you are using is unsupported.This printer’s driver can only be used on Macintosh computers running Mac OS X version 10.2.8 or later.
AcuLaser C2800 Series Users Guide Troubleshooting253 Printing in the PCL6/5 Mode Problems The problems listed in this section are those that you may encounter when printing in the PCL6 mode. All procedural instructions, refer to the PCL6 printer driver. The printer does not print The printer does not print correctly in the PCL mode The font on the printout is different from that on the screen The edges of texts and/or images are not smooth Cause What to do The Print to file check box is selected in the Print dialog box.Clear the Print to file check box in the Print dialog box. Cause What to do (PCL5c mode only) Graphics Mode may be set to HP-GL/2 and the printing data may include the data that cannot be printed in the setting.Access the printer driver, click the General tab, click Options, then select Raster as Graphics Mode. Image Optimum may be set to Auto or On and the printing data may include the data that cannot be printed in the setting.Access the Printing Menu on your printers control panel, then set Image Optimum to Off. Cause What to do The EPSON screen fonts are not installed. The screen fonts must be installed on the computer that you are using. Otherwise, the font that you select is substituted by some other font for display on the screen. Cause What to do The resolution is set to Fast (300 dpi). Access the printer driver, click the Print Quality tab, then select Fine (600 dpi) as the resolution. The printer does not have sufficient memory. Increase the printer memory. The RITech is set to Off. Access the printer driver, click the Print Quality tab, then select On for RITech from the drop-down list.
AcuLaser C2800 Series Users Guide Troubleshooting254 The Custom button is grayed out and the custom paper size cannot be created (Windows Vista/Vista x64 only) The items in the Tray tab/Printer tab are grayed out and these items cannot be changed (Windows Vista/Vista x64 only) Cause What to do After right-clicking your printer icon in the Printers in the Control Panel, you accessed the printer driver from Printing Preferences….After you right-click your printer icon in the Printers in the Control Panel, select Run as administrator and click Open. Select Printer tab in the screen that appears and then click Printing Preferences…. Cause What to do After right-clicking your printer icon in the Printers in the Control Panel, you accessed the printer driver from Properties.After you right-click your printer icon in the Printers in the Control Panel, select Run as administrator and click Properties.
AcuLaser C2800 Series Users Guide Customer Support255 Appendix A Customer Support Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: ❏Product serial number (The serial number label is usually on the back of the product.) ❏Product model ❏Product software version (Click About, Version Info, or similar button in the product software.) ❏Brand and model of your computer ❏Your computer operating system name and version ❏Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact EPSON Customer support. Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
AcuLaser C2800 Series Users Guide Customer Support256 Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are: We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏Sales enquiries and product information Phone: 1300 361 054 Fax: (02) 8899 3789
AcuLaser C2800 Series Users Guide Customer Support257 ❏Product usage questions or problem ❏Enquiries on repair service and warranty Help for Users in Thailand New :For all productsContact for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problem ❏Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline (Phone): 84-8-823-9239 Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
AcuLaser C2800 Series Users Guide Customer Support258 Epson Hotline ❏Sales enquiries and product information ❏Technical support Epson Service Center Phone (62) 21-572 4350 Fax (62) 21-572 4357 Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148
AcuLaser C2800 Series Users Guide Customer Support259 Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏Product information ❏Answers to Frequently Asked Questions (FAQs) ❏Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office.Phone: (852) 2827-8911 Fax: (852) 2827-4383 Phone: 603-56288288
AcuLaser C2800 Series Users Guide Customer Support260 Epson Helpdesk ❏Sales enquiries and product information (Infoline) ❏Enquiries on repair services & warranty, product usage and technical support (Techline) Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Epson India Regional Offices: Fax: 603-56288388/399 Phone: 603-56288222 Phone: 603-56288333 Phone: 080-30515000 Fax: 30515005 Location Telephone number Fax number Mumbai 022-28261515 /16/17 022-28257287 Delhi 011-30615000 011-30615005 Chennai 044-30277500 044-30277575 Kolkata 033-22831589 / 90 033-22831591 Hyderabad 040-66331738/ 39 040-66328633 Cochin 0484-2357950 0484-2357950 Coimbatore 0422-2380002 NA Pune 020-30286000 /30286001/30286002 020-30286000 Ahmedabad 079-26407176 / 77 079-26407347