Epson AcuLaser C2800DTN User Manual

							AcuLaser C2800 Series Users Guide
Troubleshooting231
4. Close the front cover.
Paper Jam A B
Note:
If the MP tray is open, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting232
2. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
❏Be careful not to damage the transfer belt.
❏Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
3. Raise the outer green knobs on the fuser unit to open the paper path.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the 
surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very 
hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing 
so.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting233
4. Gently pull out any sheets of paper straight towards you.
5. Raise the fuser paper guide on the fuser unit and pull out any sheets of paper.
6. Lower the outer green knobs on the fuser unit to close the paper path.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting234
7. Close the front cover.
Paper Jam A D
Note:
If the MP tray is open, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting235
2. Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and set it 
against the printer.
c
Caution:
Do not touch the transfer belt on the transfer unit to avoid damaging it.
3. Gently pull out any sheets of paper under the transfer unit.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting236
4. Pull down the transfer unit and lock it.
5. Close the front cover.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting237
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a 
status sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see “Printing a Status Sheet” on page 184.
To print a status sheet from the Windows printer driver, see “Printing a status sheet” on page 72. 
You cannot print the status sheet from Macintosh.
Operational Problems
The Ready light does not turn on
The printer does not print (Ready light off)
The Ready light is on but nothing prints
Cause What to do
The power cord may not be properly plugged into 
the electrical outlet.Turn off the printer, check the power cord connections between 
the printer and the electrical outlet, then turn the printer back on.
The electrical outlet may be controlled by an 
outside switch or an automatic timer.Make sure that the switch is turned on or plug another electrical 
device into the outlet to check whether the outlet is operating 
properly.
Cause What to do
The printer is offline. Press the NStart/Stop button once to switch the printer to 
ready status.
Some error may have occurred.  Check the LCD panel to see if an error message appears.
Cause What to do
Your computer may not be properly connected to 
the printer.Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer 
and the computer.
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting238
The optional product is not available
The remaining service lives of the imaging cartridges are not updated 
(For Windows users only)
Your application software is not properly set up for 
your printer.Make sure that the printer is selected in your application 
software.
Your computer system’s memory is too small to 
handle the volume of data in your document.Try reducing the image resolution of your document in the 
application software, or install more memory in your computer 
if you can.
Cause What to do
For Windows users, EPSON Status Monitor is not 
installed.
For Macintosh users, you do not re-register the printer.For Windows users:
You have to install EPSON Status Monitor, or make settings 
manually in the printer driver. See “Making Optional Settings” 
on page 71.
For Macintosh users:
When you have attached or removed options from the 
printer, you need to start EPSON Status Monitor, or delete and 
re-register the printer.
To delete the printer, use Print Setup Utility (for Mac OS X 10.3 
and 10.4) or Print Center (for Mac OS X 10.2).
Cause What to do
The interval between updating information for the 
consumables is too long.Press the Get Information Now button on the Consumable Info 
Settings dialog box. You can also change the interval for 
updating information about the consumables on the 
Consumable Info Settings dialog box.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting239
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified 
service representative.
The printout position is not correct
Cause What to do
For Windows users, you may use the printer fonts 
substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap 
button in the Extended Settings dialog box.
The selected font is not supported by your printer. Make sure that you have installed the correct font. See the 
Font Guide for more information.
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged 
in securely.
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
The emulation setting for the port may not be correct. Specify the emulation mode by using the printer’s control 
panel menus. See “Emulation Menu” on page 151.
Cause What to do
The page length and margins may be set incorrectly 
in your application.Make sure that you are using the correct page length and 
margin settings in your application.
The Paper Size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu  on the 
control panel.
MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with 
Auto setting, specify the correct pap e r  s i z e  o n  t h e  M P  T r a y  S i z e  
setting in the Tray Menu on the control panel.
 
						

							AcuLaser C2800 Series Users Guide
Troubleshooting240
Misalignment of colors
Graphics do not print correctly
Transparencies are output blank from the MP tray
When there are errors while printing on transparencies, the Check Transparency error message is 
displayed on the LCD panel.
Remove the transparencies from the MP tray. Open and close the front cover. Confirm the paper 
type and size, and then load the correct type of transparencies.
Note:
❏When using transparencies, load them in the MP tray and set the Paper Type setting to Transparency 
in the printer driver.
❏When the Paper Type setting in the printer driver is set to Transparency, do not load any other type 
of paper except transparencies.
Cause What to do
The registration position of each color may have 
shifted while the printer was being shipped or moved 
to a new location.Adjust the color registration alignment. See “Adjusting Color 
Registration” on page 185 for instructions.
Cause What to do
The printer emulation setting in your application may 
be incorrect.Make sure that your application is set for the printer emulation 
you are using. For example, if you are using the ESC/Page 
mode, make sure that your application is set to use an 
ESC/Page printer.
You may need more memory. Graphics require large amounts of memory. Install an 
appropriate memory module. See “Memory Module” on 
page 196.