Epson AcuLaser C2800DN User Manual

AcuLaser C2800 Series Users Guide
Troubleshooting231
4. Close the front cover.
Paper Jam A B
Note:
If the MP tray is open, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
 

AcuLaser C2800 Series Users Guide
Troubleshooting232
2. Gently pull out any sheets of paper on the transfer unit.
c
Caution:
❏Be careful not to damage the transfer belt.
❏Do not touch the transfer belt and light-sensitive drums to avoid damaging them.
3. Raise the outer green knobs on the fuser unit to open the paper path.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the 
surrounding areas. If the printer has been in use, the fuser and the surrounding areas...

AcuLaser C2800 Series Users Guide
Troubleshooting233
4. Gently pull out any sheets of paper straight towards you.
5. Raise the fuser paper guide on the fuser unit and pull out any sheets of paper.
6. Lower the outer green knobs on the fuser unit to close the paper path.
 

AcuLaser C2800 Series Users Guide
Troubleshooting234
7. Close the front cover.
Paper Jam A D
Note:
If the MP tray is open, remove all the paper and then close the MP tray.
1. Press the latch on the front cover and open the cover.
 

AcuLaser C2800 Series Users Guide
Troubleshooting235
2. Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and set it 
against the printer.
c
Caution:
Do not touch the transfer belt on the transfer unit to avoid damaging it.
3. Gently pull out any sheets of paper under the transfer unit.
 

AcuLaser C2800 Series Users Guide
Troubleshooting236
4. Pull down the transfer unit and lock it.
5. Close the front cover.
 

AcuLaser C2800 Series Users Guide
Troubleshooting237
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a 
status sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see “Printing a Status Sheet” on page 184.
To print a status sheet from the Windows printer driver, see “Printing a status sheet” on page 72. 
You cannot print the status sheet from Macintosh....

AcuLaser C2800 Series Users Guide
Troubleshooting238
The optional product is not available
The remaining service lives of the imaging cartridges are not updated 
(For Windows users only)
Your application software is not properly set up for 
your printer.Make sure that the printer is selected in your application 
software.
Your computer system’s memory is too small to 
handle the volume of data in your document.Try reducing the image resolution of your document in the 
application software, or install...

AcuLaser C2800 Series Users Guide
Troubleshooting239
Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified 
service representative.
The printout position is not correct
Cause What to do
For Windows users, you may use the printer fonts 
substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap 
button in the Extended Settings dialog...

AcuLaser C2800 Series Users Guide
Troubleshooting240
Misalignment of colors
Graphics do not print correctly
Transparencies are output blank from the MP tray
When there are errors while printing on transparencies, the Check Transparency error message is 
displayed on the LCD panel.
Remove the transparencies from the MP tray. Open and close the front cover. Confirm the paper 
type and size, and then load the correct type of transparencies.
Note:
❏When using transparencies, load them in the MP tray and set...