Epson AcuLaser C2800DN User Manual

AcuLaser C2800 Series Users Guide
Troubleshooting241
Color Printing Problems
Cannot print in color
The printout color differs when printed from different printers
The color looks different from what you see on the computer screen
Cause What to do
Black is selected as the Color setting in the printer 
driver.Change this setting to Color.
The color setting in the application you are using is 
not appropriate for color printing.Make sure that the settings in your application are 
appropriate for color...

AcuLaser C2800 Series Users Guide
Troubleshooting242
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Cause What to do
You may not be using the correct type of paper for 
your printer.If the surface of your paper is too rough, printed characters 
may appear distorted or broken. EPSON Color Laser Paper, or 
smooth, high-quality copier paper is recommended for best 
results. See “Available paper types” on page 262 for 
information on...

AcuLaser C2800 Series Users Guide
Troubleshooting243
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure 
to use paper that is newly unwrapped.
One of the imaging cartridges may be near the end 
of its service life.If the message on the LCD panel or in EPSON Status Monitor 
indicates that one of the imaging cartridges is near the end of 
its service life, replace...

AcuLaser C2800 Series Users Guide
Troubleshooting244
Completely blank pages are output
The printed image is light or faint
Cause What to do
The printer may have loaded more than one sheet at 
a time.Remove the paper stack and fan it. Tap it on a flat surface to 
even the edges, then reload the paper.
One of the imaging cartridges may be near the end 
of its service life.If the message on the LCD panel or in EPSON Status Monitor 
indicates that one of the imaging cartridges is near the end of 
its service...

AcuLaser C2800 Series Users Guide
Troubleshooting245
The non-printed side of the page is dirty
Memory Problems
Print quality decreased
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages 
with only one character per page.
Cause What to do
The printer cannot print in the required quality level 
because of insufficient memory, and the printer 
lowers the...

AcuLaser C2800 Series Users Guide
Troubleshooting246
Paper Handling Problems
Paper does not feed properly
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” 
on page 184 for details.
Paper does not feed from the optional paper cassette
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes 
and the MP tray are set to the correct paper size positions.
The paper source...

AcuLaser C2800 Series Users Guide
Troubleshooting247
Feed jam when using the optional paper cassette
An installed option cannot be used
Too many sheets may be loaded in the paper 
cassette.Make sure that you have not tried to load too many sheets of 
paper. For the maximum paper capacity for each paper 
source, see “MP tray” on page 34, “Standard lower paper 
cassette” on page 35, and “550-sheet Paper Cassette Unit” on 
page 35.
The paper size is not set correctly. Make sure to set the paper guides in...

AcuLaser C2800 Series Users Guide
Troubleshooting248
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems. Try one or both of these 
solution.
❏For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the...

AcuLaser C2800 Series Users Guide
Troubleshooting249
If About is displayed in the shortcut menu that appears, click it. If a message box with the 
words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in 
the Setup Guide. If About is not displayed, the printer software has been installed correctly.
Note:
For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, 
click Yes. If you click No, you will have to install the...

AcuLaser C2800 Series Users Guide
Troubleshooting250
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the 
PostScript driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
The printer does not print
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can 
automatically...