Epson AcuLaser C1750N User Manual

							MessageWhat You Can Do
Insert
Yellow CartridgeRe-install the specified toner cartridge.
See also:
“Replacing Toner Cartridges” on page 201
Insert
MagentaCartridge
Insert
Cyan Cartridge
Insert
Black Cartridge
MACaddress Error
Restart Printer
Error 116-314
Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the
Epson local representative office or an authorised dealer.
See also:
“Contacting Epson Support” on page 216
RAM Error
Restart Printer
Error 116-315
Restart Printer
Controller Error
Restart Printer
Error 116-317
Restart Printer
Controller Error
Restart Printer
Error 116-324
Restart Printer
NV RAM Error
Restart Printer
Error 116-326
Restart Printer
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     191
 
						

							MessageWhat You Can Do
ASIC Error
Restart Printer
Error 116-343
Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the
Epson local representative office or an authorised dealer.
See also:
“Contacting Epson Support” on page 216
Network Error
Restart Printer
Error 116-350
Restart Printer
Network Error
Restart Printer
Error 116-351
Restart Printer
Network Error
Restart Printer
Error 116-352
Restart Printer
Network Error
Restart Printer
Error 116-355
Restart Printer
ASIC Error
Restart Printer
Error 124-333
Restart PrinterTurn off the printer, and then on. If this does not solve the problem, contact the
Epson local representative office or an authorised dealer.
See also:
“Contacting Epson Support” on page 216
Life Over Error
Restart Printer
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     192
 
						

							MessageWhat You Can Do
Error 191-310
Restart PrinterThe printer has reached the end of its service life, which is defined by the number of
sheets printed out, and printing is not possible. The printing may leak toner or the
image quality of the printouts may be degraded after this error occurs.
See also:
“Contacting Epson Support” on page 216
(Printer Status)
Non-GenuineTonerThis message indicates the printer is in the Non GenuineToner mode.
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the
error message on the LCD panel.
You need to know the model of your printer and serial number. For the model name, see the label on
the rear door of your printer. For the serial number, see the label on the toner access cover of your
printer.
Getting Help
Epson provides several automatic diagnostic tools to help you produce and maintain print quality.
LCD Panel Messages
The LCD panel provides you with information and troubleshooting help. When an error or warning
condition occurs, the LCD panel displays a message informing you of the problem.
See also:
“Understanding Printer Messages” on page 182
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     193
 
						

							 Status Monitor Alerts
The Status Monitor is a tool that is included on the Software Disc. It automatically checks the printer
status when you send a print job. If the printer is unable to print your job, the Status Monitor
automatically displays an alert on your computer screen to let you know that the printer needs
attention.
Non Genuine Toner Mode
When toner within a toner cartridge is end of its service life, the Replace XXXX Cartridge or Empty
XXXX Cartridge (XXXX: Yellow, Magenta, Cyan, or Black) message appears.
When you want to use the printer in the Non Genuine Toner mode, enable the Non Genuine Toner
mode and replace the toner cartridge.
Important:
If you use the printer in the Non Genuine Toner mode, the performance of the printer may not be at its
optimum. And any problems that may arise from the use of the Non Genuine Toner mode are not
covered by our quality guarantee. The continuous use of the Non Genuine Toner mode can also cause the
printer to break down, and any repair charges for such break down will be incurred by users.
Note:
To disable the Non Genuine Toner mode, select Off for Non-GenuineToner on the operator panel or
deselect the check box next to On on the Non Genuine Toner page on the Printer Setting Utility.
The Operator Panel
Note:
Before starting the operation described below, confirm that Ready is displayed on the LCD panel.
1. Press the 
 (Menu) button.
2. Select Admin Menu and then press the 
 button.
3. Select Maintenance Mode and then press the 
 button.
4. Select Non-GenuineToner and then press the 
 button.
5. Select On and then press the 
 button.
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     194
 
						

							6. Press the  button until the top page is displayed.
The printer switches to the Non-GenuineToner mode.
The Printer Setting Utility
The following procedure uses Windows XP as an example.
1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1750N /
EPSON AL-C1750W — Printer Setting Utility.
Note:
The Select Printer window appears in this step, when multiple print drivers are installed on your
computer. In this case, click the name of the desired printer listed in Printer Name.
The Printer Setting Utility opens.
2. Click the Printer Maintenance tab.
3. Select Non Genuine Toner from the list at the left side of the page.
The Non Genuine Toner page is displayed.
4. Select the check box next to On, and then click the Apply New Settings button.
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     195
 
						

							Chapter 8
Maintenance
Cleaning the Printer
This section describes how to clean the printer in order to maintain it in good condition and print
clean printouts all the time.
w
Warning:
When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning
materials may result in poor performance of the product. Never use aerosol cleaners, or it may
catch fire and cause explosion.
c
Caution:
When cleaning this product, always switch off and unplug it. Access to a live machine interior may
cause electric shock.
Cleaning Inside the Printer
1. Turn off the printer.
2. Open the toner access cover.
Epson AcuLaser C1750 Series     User’s Guide
Maintenance     196
 
						

							3. Pinch the toner cartridge firmly as shown in the illustration.
4. Pull the toner cartridge out.
Important:
Always pull the toner cartridge out slowly so you do not spill any toner.
5. Pull the other three toner cartridges out as well.
Epson AcuLaser C1750 Series     User’s Guide
Maintenance     197
 
						

							6. Pull the print head cleaning rod out.
7. Insert the print head cleaning rod fully into the hole beside the arrow on the printer until its tip
reaches the interior of the printer as illustrated below, and then pull it out.
8. Repeat the same procedure for the other three holes.
9. Return the print head cleaning rod to its original location.
Epson AcuLaser C1750 Series     User’s Guide
Maintenance     198
 
						

							10. Replace the black toner cartridge by adjusting it to the associated cartridge holder, and then insert
it firmly by pressing near the center of the label until the toner cartridge clicks.
11. Replace the other three toner cartridges as well.
12. Close the toner access cover.
Cleaning the Color Toner Density (CTD) Sensor
Clean the CTD sensor only when an alert for the CTD sensor is shown on the Status Monitor window
or operator panel.
1. Ensure that the printer is turned off.
Epson AcuLaser C1750 Series     User’s Guide
Maintenance     199
 
						

							2. Push the rear cover handle and open the rear door.
3. Clean the CTD sensor inside the printer with a clean dry cotton swab.
4. Close the rear door.
Epson AcuLaser C1750 Series     User’s Guide
Maintenance     200