Epson Aculaser C1700 User Manual

							ProblemAction
The envelope is creased after printing. Ensure that the envelope is loaded as instructed in “Loading Envelope in the
Multipurpose Feeder (MPF)” on page 43.
Page breaks in unexpected places.
Increase the value for Job Time-Out in the System Settings menu, that is on the
Printer Maintenance tab in the Printer Setting Utility.
Print media does not stack neatly in the
center output tray.Turn the print media stack over in the MPF.
Job prints from the wrong source or on
the wrong print media.Check Paper Type in the print driver.
Print Quality Problems
Note:
In this section, some procedures use the Printer Setting Utility or Status Monitor.
See also:
❏“Printer Setting Utility (Windows Only)” on page 19
❏“Status Monitor (Windows Only)” on page 19
The Output Is Too Light
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							ProblemAction
The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor window.
2. Replace the toner cartridges as necessary.
Verify that the print media is dry and the correct print media is used.
If not, use the print media recommended for the printer.
See also:
“Usable Print Media” on page 35
Try changing the Paper Type setting in the print driver.
1. On the Paper / Output tab in Printing Preferences of the print driver, change
the Paper Type setting.
Disable Draft Mode in the print driver.
1. On the Advanced Settings tab in Printing Preferences of the print driver,
ensure that the Draft Mode check box is not selected.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Toner Smears or Print Comes Off/Stain on Back Side
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							ProblemAction
Toner smears or print comes off.
The output has stain on the back side.The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change Plain to Lightweight Cardstock.
1. On the Paper / Output tab in Printing Preferences of the print driver, change
the Paper Type setting.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
See also:
“Usable Print Media” on page 35
Adjust the temperature of the fusing unit.
1. Launch the Printer Setting Utility, and click Adjust Fusing Unit on the Printer
Maintenance tab.
2. Adjust the fixing temperature by turning up the value for your printing media.
3. Click the Apply New Settings button.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Random Spots/Blurred Images
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							ProblemAction
The printed result has random spots or
is blurred.Ensure that the toner cartridges are installed correctly.
See also:
“Installing a Toner Cartridge” on page 110
If you use non-genuine brand toner cartridges, install genuine brand toner
cartridges.
Clean up the fusing unit.
1. Load one sheet of paper on the MPF, and then print a solid image all over paper.
2. Load the printed sheet with the side to be printed on facing down, and then print
a blank sheet of paper.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
The Entire Output Is Blank
If this trouble happens, contact the Epson local representative office or an authorised dealer.
Streaks Appear on the Output
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							If this trouble happens, contact the Epson local representative office or an authorised dealer.
Pitched Color Dots
If this trouble happens, contact the Epson local representative office or an authorised dealer.
Vertical Blanks
ProblemAction
The printed result has vertical blanks. Clean inside the printer and perform test print.
1. Clean inside the printer by using the print head cleaning rod.
2. Click Print Test Page in the Properties window of the print driver.
See also:
“Cleaning Inside the Printer” on page 102
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
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							Mottle
ProblemAction
The printed result has mottled
appearance.Adjust the transfer bias.
1. Launch the Printer Setting Utility, click Adjust BTR on the Printer Maintenance
tab.
2. Adjust the setting for the type of print media being used.
3. Click the Apply New Settings button.
If you use non-recommended print media, use the print media recommended for
the printer.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Ghosting
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							ProblemAction
The printed result has ghosting. Adjust the transfer bias.
1. Launch the Printer Setting Utility, and click Chart Print on the Diagnosis tab.
2. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
3. Click BTR Refresh Mode on the Printer Maintenance tab.
4. Select the check box next to On, and then click the Apply New Settings button.
5. Click Chart Print on the Diagnosis tab.
6. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change Plain to Lightweight Cardstock.
1. On the Paper / Output tab in Printing Preferences of the print driver, change
the Paper Type setting.
Adjust the temperature of the fusing unit.
1. Launch the Printer Setting Utility, and click Adjust Fusing Unit on the Printer
Maintenance tab.
2. Adjust the fixing temperature by turning up the value for your printing media.
3. Click the Apply New Settings button.
If you use non-recommended print media, use the print media recommended for
the printer.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Fog
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							ProblemAction
The  printed  result  is  foggy. When the whole is printed light, contact the Epson local representative office or an
authorised dealer.
When the printed page is partly light, start Developer Stir Mode.
1. Launch the Printer Setting Utility, and click Developer Stir Mode on the
Diagnosis tab.
2. Click the Start button.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Bead-Carry-Out (BCO)
ProblemAction
Bead-Carry-Out (BCO) is happening. If the printer is installed in a high altitude location, set the altitude of the location.
1. Launch the Printer Setting Utility, and click Adjust Altitude on the Printer
Maintenance tab.
2. Select the value close to the altitude of the location where the printer is installed.
3. Click the Apply New Settings button.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
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							Auger Mark
ProblemAction
The printed result has auger mark. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor window.
2. Replace the toner cartridges as necessary.
Start Developer Stir Mode.
1. Launch the Printer Setting Utility, and click Developer Stir Mode on the
Diagnosis tab.
2. Click the Start button.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Wrinkled/Stained Paper
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							ProblemAction
The output is wrinkled.
The output is stained.Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
If excessive wrinkles occur, use paper or other media from a new package.
See also:
❏“Usable Print Media” on page 35
❏“About Print Media” on page 33
If you use the envelope, check whether the cre a s e  i s  w i t h i n  3 0  m m  o f  t h e  f o u r  e d g e s
of the envelope.
If the crease is within 30 mm of the four edges of the envelope, this is considered
normal. Your printer is not at fault.
If not, take the following actions:
❏If the envelope is #10 envelope, which is 220 mm or longer and has a flap on the
long edge, use a different size envelope.
❏If the envelope is C5, which is 220 mm or longer and has a flap on the short
edge, load it in the MPF with the flap open and facing up.
❏If the envelope is Monarch or DL, which is shorter than 220 mm, load it long
edge feed in the MPF with the flap open and facing up.
If the problem continues, use a different size envelope.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
The Top Margin Is Incorrect
ProblemAction
The top margin is incorrect. Ensure that the margins are set correctly on the application being used.
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