Epson Aculaser C1700 User Manual

							Chapter 7
Troubleshooting
Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid most jams.
See also:
❏“About Print Media” on page 33
❏“Supported Print Media” on page 34
Note:
Before buying large quantities of any print media, it is recommended that you try a sample first.
Avoiding Jams
❏Use only recommended print media.
❏See “Loading Print Media in the Multipurpose Feeder (MPF)” on page 37 to load print media
properly.
❏Do not overload the print media sources. Ensure that the stacked print media does not exceed the
maximum height indicated on the paper width guides.
❏Do not load wrinkled, creased, damp, or curled print media.
❏Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try
feeding one sheet at a time through the MPF.
❏Do not use print media that you have cut or trimmed.
❏Do not mix print media sizes, weights, or types in the same print media source.
❏Ensure that the recommended print side is face up when you insert the print media.
❏Keep print media stored in an acceptable environment.
❏Ensure that all cables that connect to the printer are correctly attached.
❏Overtightening the guides may cause jams.
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							See also:
❏“About Print Media” on page 33
❏“Supported Print Media” on page 34
Identifying the Location of Paper Jams
c
Caution:
Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped
around a Fusing Unit or a heat roller. Otherwise, it may cause injuries or burns. Switch off the
product promptly and contact your local Epson representative.
Important:
Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.
The following illustration shows where paper jams may occur along the print media path.
1
23
4
56
1 Center Output Tray
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							2 Transfer Belt
3 Levers
4 Rear Door
5Front Cover
6 Multipurpose feeder (MPF)
Clearing Paper Jams From the Front of the Printer
Note:
To resolve the error displayed on the operator panel, you must clear all print media from the print media
path.
1. Pull the paper cover out.
2. Remove any paper jammed from the front of the printer.
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							3. Replace the paper cover in the printer.
Important:
Do not use excessive force on the paper cover. Doing so could damage it or the inside of the printer.
Clearing Paper Jams From the Back of the Printer
Important:
❏To prevent electric shock, always turn off the printer and disconnect the power cord from the
grounded outlet before performing maintenance.
❏To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes
extremely hot during use.
Note:
To resolve the error displayed on the operator panel, you must clear all print media from the print media
path.
1. Push the rear cover handle and open the rear door.
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							2. Lift up the levers.
3. Remove any paper jammed from the back of the printer.
4. Lower the levers to their original position.
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							5. Close the rear door.
Clearing Paper Jams From the Center Output Tray
Important:
❏To prevent electric shock, always turn off the printer and disconnect the power cord from the
grounded outlet before performing maintenance.
❏To avoid burns, do not clear paper jams immediately after printing. The fusing unit becomes
extremely hot during use.
Note:
To resolve the error displayed on the operator panel, you must clear all print media from the print media
path.
1. Push the rear cover handle and open the rear door.
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							2. Lift up the levers.
3. Remove any paper jammed from the back of the printer. If no paper is found in the paper path,
then remove any paper jammed out of the center output tray.
4. Lower the levers to their original position.
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							5. Close the rear door.
Jam Problems
Misfeed jam
ProblemAction
Print media misfeeds occur. Ensure that the paper is properly inserted in the MPF.
Depending on the print media you use, take any of the following actions:
❏For thick paper, use the one that is 163 gsm or less.
❏For thin paper, use the one that is 60 gsm or more.
❏For the envelope, ensure that it is properly loaded in the MPF as instructed in
“Loading Envelope in the Multipurpose Feeder (MPF)” on page 43.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, ensure that the print media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
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							Multi-feed jam
ProblemAction
Print media multiple feeds occur. Ensure that the paper is inserted properly in the MPF.
If the print media is damp, use print media that is not damp.
Fan the print media.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Basic Printer Problems
S o m e  p r i n t e r  p r o b l e m s  c a n  b e  e a s y  t o  r e s o l v e .  I f  a  p r o b l e m  o c c u r s  w i t h  y o u r  p r i n t e r ,  c h e c k  e a c h  o f  t h e
following:
❏The power cord is connected to the printer, and to a properly grounded electrical outlet.
❏The printer is turned on.
❏The electrical outlet is not turned off at any switch or breaker.
❏Other electrical equipment plugged into the outlet is working.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds,
and then turn on the printer. This often fixes the problem.
Display Problems
ProblemAction
After the printer is turned on, the 
(Ready/Data) indicator is not lit.Turn off the printer, wait for 10 seconds, and turn on the printer.
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							Printing Problems
ProblemAction
Job did not print or incorrect characters
printed.Ensure that the 
 (Ready/Data) indicator is lit.
Ensure that print media is loaded in the printer.
Verify that you are using the correct print driver.
Ensure that you are using the correct USB cable and that it is securely connected to
the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Print media misfeeds or multiple feeds
occur.Ensure that the print media you are using meets the specifications for your printer.
See also:
“Usable Print Media” on page 35
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted correctly.
Do not overfill the print media sources.
Do not force print media into the MPF when you load it.
Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media you are
using.
See also:
“Loading Print Media” on page 36
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load a print media source only when it is empty.
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