Epson AcuLaser C1100DN User Manual

Troubleshooting201
8
8
8
8
8
8
8
8
8
8
8
8
Print quality or tone is uneven
Half-tone images print unevenly
Cause What to do
Your paper may be moist or 
damp.Do not store paper in a humid or damp 
environment.
The print head is dirty. See “Cleaning the print head” on page 
170 and clean the print head.
There may be no toner left in 
the toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that 
the amount of toner left is low, replace 
the toner cartridge. See “Toner...

202Troubleshooting
Toner smudges
There may be a problem with 
the photoconductor unit.Replace the photoconductor unit. See 
“Photoconductor Unit” on page 165.
The print head is dirty. See “Cleaning the print head” on page 
170 and clean the print head.
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
You may not be using the 
correct type of paper for your 
printer.Epson special paper or smooth, 
high-quality copier paper is 
recommended for best...

Troubleshooting203
8
8
8
8
8
8
8
8
8
8
8
8
Areas are missing in the printed image
Completely blank pages are output
Cause What to do
Your paper may be moist or 
damp.This printer is sensitive to moisture 
absorbed by the paper. The higher the 
moisture content in the paper, the lighter 
the printout. Do not store paper in a 
humid or damp environment.
You may not be using the 
correct type of paper for your 
printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or...

204Troubleshooting
The printed image is light or faint
The non-printed side of the page is dirty
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set in 
the Tray Menu on the control panel.
There may be a problem with 
the photoconductor unit.Replace the photoconductor unit. See 
“Photoconductor Unit” on page 165.
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
The Toner Save mode may be 
on.Turn off the Toner Save...

Troubleshooting205
8
8
8
8
8
8
8
8
8
8
8
8
Memory Problems
Print quality decreased
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
The printer cannot print at the 
required quality level because 
of insufficient memory, and 
the printer lowers the quality 
automatically so that the 
printer can continue printing.Check to see if the printout is acceptable.
If not, add more memory for a 
permanent solution or lower print 
quality temporarily in the printer...

206Troubleshooting
Paper Handling Problems
Paper does not feed properly
Cause What to do
The paper guides are not set 
correctly.Make sure that the paper guides in all 
the paper cassettes are set in the correct 
paper size positions.
The paper source setting may 
not be correct.Make sure that you have selected the 
correct paper source in your application.
There may be no paper in the 
cassettes.Load paper into the selected paper 
source.
The size of loaded paper 
differs from the control panel...

Troubleshooting207
8
8
8
8
8
8
8
8
8
8
8
8
Problems Using Options
To confirm your options are installed correctly, print a status 
sheet. See “Printing a Status Sheet” on page 193 for details.
Paper does not feed from the optional paper 
cassette
Cause What to do
The optional paper cassette 
may not be installed properly.See “Optional Paper Cassette Unit” on 
page 146 for instructions on installing an 
optional paper cassette unit.
The paper source setting may 
not be correct.Make sure you have selected...

208Troubleshooting
Feed jam when using the optional paper 
cassette
An installed option cannot be used
Cause What to do
The paper is jammed at the 
optional paper cassette.See “Clearing Jammed Paper” on page 
176 to clear jammed paper.
Cause What to do
The installed option is not 
defined in the printer driver.For Windows users:
See “Making Optional Settings” on page 
62 to make settings in the printer driver.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the...

Troubleshooting209
8
8
8
8
8
8
8
8
8
8
8
8
Correcting USB Problems
If you are having difficulty using the printer with a USB 
connection, see if your problem is listed below, and take any 
recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution.
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommend that you connect the printer to the...

210Troubleshooting
Checking printer software installation for Windows 2000, XP, 
or Server 2003
When using Windows XP, 2000, or Server 2003, you must follow 
the steps in the Setup Guide packed with the printer to install the 
printer software. Otherwise, Microsoft’s Universal driver may be 
installed instead. To check if the Universal driver has been 
installed follow the steps below.
1. Open the Printers folder, then right-click the icon of your 
printer.
2. Click Printing Preferences on the shortcut...