Epson AcuLaser 2600DTN User Manual

							Troubleshooting371
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The Ready light is on but nothing prints
The optional product is not available
The printer is offline. Press the NStart/Stop button once to switch 
the printer to ready status.
Cause What to do
Your computer may not be properly 
connected to the printer.Perform the procedure illustrated in the 
Setup Guide.
The interface cable may not be 
plugged in securely.Check both ends of the interface cable 
between the printer and the computer. If 
you are using the parallel interface, be 
sure to secure the connector using the 
wire retaining clips.
You may not be using the correct 
interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
Some error may have occurred.  Check the LCD panel to see if an error 
message appears.
The printer port is not set correctly in 
the printer driver.Make sure that the printer port is set 
correctly in the printer driver.
Your application software is not 
properly set up for your printer.Make sure that the printer is selected in 
your application software.
Your computer system’s memory is 
too small to handle the volume of 
data in your document.Try reducing the image resolution of your 
document in the application software, or 
install more memory in your computer if 
you can.
Cause What to do
 
						

							372Troubleshooting
The Properties dialog box does not appear or it 
takes too much time to open it. (For Windows 
users only)
For Windows users, EPSON Status 
Monitor 3 is not installed.
For Macintosh users, you do not 
re-register the printer.For Windows users:
You have to install EPSON Status Monitor 
3, or make settings manually in the printer 
driver. See  Installing EPSON Status 
Monitor 3 on page 109 or  Making 
Optional Settings on page 98.
For Macintosh users:
When you have attached or removed 
printer options, you need to delete the 
printer using Print Setup Utility (for Mac 
OS X 10.3), Print Center (for Mac OS X 10.2 
or below), or Chooser (for Mac OS 9), and 
then re-register the printer.
Cause What to do
Bidirectional communication is 
disabled.Make sure that the printer is on and 
connected with the appropriate cable. 
Select the Enable bidirectional support 
check box on the Port menu of the 
Properties dialog box (for Windows XP, 
2000, NT 4.0, or Server 2003) or in the printer 
driver (for Windows Me or 98). Then select 
the Do not display consumables 
information check box in the 
Consumables Info Settings dialog box.
 
						

							Troubleshooting373
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Printout Problems
The font cannot be printed
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. 
Contact your dealer or a qualified service representative.
Cause What to do
You may use the printer fonts 
substituted for specified TrueType 
fonts.In the printer driver, choose the Print 
TrueType fonts as bitmap button in the 
Extended Settings dialog box.
The selected font is not supported 
by your printer.Make sure that you have installed the 
correct font. See  Available fonts on 
page 438 for more information.
Cause What to do
The interface cable may not be 
plugged in securely.M a k e  s u r e  t h a t  b o t h  e n d s  o f  t h e  i n t e r f a c e  
cable are plugged in securely.
You may not be using the correct 
interface cable.If you are using the parallel interface, 
make sure that the cable is a 
double-shielded, twisted-pair interface 
cable no more than six feet in length.
If you are using the USB interface, use a 
Revision 2.0 cable.
The emulation setting for the port 
may not be correct.Specify the emulation mode by using the 
printer’s control panel menus. See  
Emulation Menu on page 230.
 
						

							374Troubleshooting
The printout position is not correct
Graphics do not print correctly
Toner is no fixed to the paper
Cause What to do
The page length and margins may 
be set incorrectly in your 
application.Make sure that you are using the correct 
page length and margin settings in your 
application.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set in 
the Tray Menu on the control panel.
MP Tray Size setting may be 
incorrect.When loading paper for which the size is 
not specified with Auto setting, specify 
the correct paper size on the MP Tray Size 
setting in the Tray Menu on the control 
panel.
Cause What to do
The printer emulation setting in your 
application may be incorrect.Make sure that your application is set for 
the printer emulation you are using. For 
example, if you are using the LJ4 
emulation mode, make sure that your 
application is set to use a LaserJet 4 
printer.
You may need more memory. Graphics require large amounts of 
memory. Install an appropriate memory 
module. See  Memory Module on page 
303.
Cause What to do
 
						

							Troubleshooting375
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Color Printing Problems
Cannot print in color
The printout color differs when printed from 
different printers
The lever on the fuser unit is set to 
the envelope position.Pull up the lever to set it to the original 
position.
Cause What to do
Color toner cartridges are not 
installed.Install color toner cartridges. See  
Switching the Printing Mode on page 
283 for instructions.
Color Toner Cartridges check box is 
not selected in the printer driver.Select the Color Toner Cartridges check 
box.
Black is selected as the Color setting 
in the printer driver.Change this setting to Color.
The color setting in the application 
you are using is not appropriate for 
color printing.Make sure that the settings in your 
application are appropriate for color 
printing.
Cause What to do
 
						

							376Troubleshooting
The color looks different from what you see on 
the computer screen
Printer driver default settings and 
color tables vary by printer model.Set the Gamma setting to 1.5 in the More 
Settings dialog box in the printer driver, 
then print again. If you still do not get the 
printouts you expect, adjust the color 
using the slide bar for each color. For 
details about the More Settings dialog 
box, see  Customizing print settings on 
p a g e  7 3  f o r  W i n d o w s ,  o r  s e e    C u s t o m i z i n g  
print settings on page 159 for Macintosh.
Cause What to do
Printed colors do not exactly match 
the colors on your monitor, since 
printers and monitors use different 
color systems: monitors use RGB 
(red, green, and blue), while 
printers typically use CMYK (cyan, 
magenta, yellow, and black). Although it is difficult to match colors 
perfectly, selecting the printer driver’s 
ICM setting (for Windows XP, Me, 98, 2000, 
or Server 2003) or ColorSync setting (for 
Macintosh) can improve color matching 
between different devices. For details, 
see  Using the predefined settings on 
page 70 for Windows, and  Using the 
predefined settings on page 156 for 
Macintosh.
For Macintosh, the System Profile 
setting is not in use.To apply ColorSync properly, your input 
device and the application must support 
ColorSync, and a System Profile must be 
used for your monitor.
PhotoEnhance may be selected in 
the printer driver.The PhotoEnhance feature corrects the 
contrast and brightness of the original 
image data, and so may not be suitable 
for printing vivid images.
 
						

							Troubleshooting377
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Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Cause What to do
You may not be using the correct 
type of paper for your printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper, or 
smooth, high-quality copier paper is 
recommended for best results. See  
Available paper types on page 403 for 
information on choosing paper.
The paper path inside the printer 
may be dusty.Turn off the printer. Clean internal printer 
components by printing three pages with 
only one character per page.
Cause What to do
The paper path inside the printer 
may be dusty.Turn off the printer. Clean internal printer 
components by printing three pages with 
only one character per page.
Inside of knob [a] and knob [b] is 
dirty.Clean knob [a] and knob [b]. See  
Cleaning the Printer on page 335 for 
instructions.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
 
						

							378Troubleshooting
Print quality or tone is uneven
Half-tone images print unevenly
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp 
environment.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
The Highland setting may not be set 
correctly for printing in a location at 
a high altitude.Select 1 as the Highland setting when 
printing in a location at a high altitude. 
See  Printer Adjust Menu on page 260 for 
instructions
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp 
environment. Be sure to use paper that is 
newly unwrapped.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
The gradation setting is too small 
when printing graphics.On the Basic Setting menu in the printer 
driver, click More Settings, select the 
Enh.MG button, then select Smooth.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
 
						

							Troubleshooting379
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Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or 
damp environment.
You may not be using the correct 
type of paper for your printer.EPSON special paper or smooth, 
high-quality copier paper is 
recommended for best results. See  
Available paper types on page 403 for 
information on choosing paper.
The paper path inside the printer 
may be dusty.Turn off the printer. Clean internal printer 
components by printing three pages with 
only one character per page.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
Cause What to do
Your paper may be moist or damp. This printer is sensitive to moisture 
absorbed by the paper. The higher the 
moisture content in the paper, the lighter 
the printout. Do not store paper in a humid 
or damp environment.
You may not be using the correct 
type of paper for your printer.If the surface of your paper is too rough, 
printed characters may appear distorted 
or broken. EPSON special paper or 
smooth, high-quality copier paper is 
recommended for best results. See  
Available paper types on page 403 for 
information on choosing paper.
 
						

							380Troubleshooting
Completely blank pages are output
The printed image is light or faint
Cause What to do
The printer may have loaded more 
than one sheet at a time.Remove the paper stack and fan it. Tap it 
on a flat surface to even the edges, then 
reload the paper.
There may be no toner left in the 
toner cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that the 
amount of toner is low, replace the toner 
cartridge. See  Toner Cartridge on page 
315.
The problem may be with your 
application or interface cable.Print out a status sheet. See  Printing a 
Status Sheet on page 281. If a blank page 
is ejected, the problem may be with the 
printer. Turn off the printer and contact 
your dealer.
The Paper Size setting may be 
incorrect.Make sure the correct paper size is set in 
the Tray Menu on the control panel.
There may be a problem with the 
photoconductor unit.Replace the photoconductor unit. See  
Photoconductor Unit on page 319.
MP Tray Size setting may be 
incorrect.When loading paper for which the size is 
not specified with Auto setting, specify 
the correct paper size on the MP Tray Size 
setting in the Tray Menu on the control 
panel.
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or 
damp environment.