DuVoice DV2000 Mailbox Administration Instructions Manual
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DV2000 Mailbox Administration - Service Release 3.0 81 Drop Down Menus – Templates - Open Open Template File dialog Choose the file to open by clicking on the desired file. The file name will be highlighted in the display area, and will appear in the File to Open field at the bottom of the dialog. Click on the Open button after making your selection. Or, to exit the dialog without opening a file, click on the Cancel button. Productivity Tip: You can also open a file just by double-clicking on it. Templates Menu Open Template dialog Use this dialog to open, for review or editing, any existing (default or previously set up) system template file of the type you have already selected (COS, Routing, Delivery, Notifications, Events or SDA). Once a template has been opened and modified, it can be saves as is – in essence edited, or it can be saved under another name – in essence creating a new, modified version of the original. Select one of the following six choices by clicking on it with the mouse, or using your up and down arrow keys, then press Enter. · Class of Service- defines message and subscriber service type settings. · Call Routing - defines both pre and post processing of the active mailbox. · Message Delivery - defines times and methods of message delivery. · Notifications - defines times and methods of message notifications. · Scheduled Mailbox Events - defines times and methods for regularly occurring actions. · Single Digit Action Codes - defines mailbox execution on user input. You can then edit the template as instructed in the sections starting at page 78
DV2000 Mailbox Administration - Service Release 3.0 82 Drop Down Menus – Templates - Save as Template - Save As dialog When you first enter this dialog, the file name shown and highlighted at the bottom of the screen under Save template file as: is the file name that was originally opened. From here you can take two actions: Þ To save the changes under this name, just click on the Save button. (This has the same result as just clicking on the Save button on the template dialog would have had.) Þ To save the changes under a different name: · Click on one of the template names in the list, or · Edit the name or type a new file name in the Save template file as: box. Or, to leave this dialog without saving the template changes, click on Cancel. Templates Menu Save Template dialog This dialog allows you to save an open template under a different file name, which, in effect, creates a new, additional template, while leaving the one that was actually opened and edited unchanged.
DV2000 Mailbox Administration - Service Release 3.0 83 Drop Down Menus – Templates - Delete Delete Template dialog Click on the down arrow in the Template Type field to get the list of template types. Select a template type by clicking on it or using your up and down arrow keys. This will display the list of existing template files of this type, along with the date and time of creation or last modification for each. Select the file you wish to delete by clicking on it or using your up and down arrow keys. Then click on the Delete button. Note: There is no confirmation message. Clicking on Delete will immediately delete the highlighted template file. To leave this dialog without deleting any templates, click on the Cancel button. Templates Menu Delete Template dialog Use this dialog to delete a system template file
DV2000 Mailbox Administration - Service Release 3.0 84 Drop Down Menus – Templates – COS - Message Settings Class of Service - Message Settings tab COS Template dialog Use the Class of Service dialog to modify the voice mail system options that subscribers can employ for mailboxes using this class of service. There are two tabs in the Class of Service system template that you can access: ¨Message Settings ¨Subscriber Settings These options are collectively referred to as a Class of Service. The Message and Subscriber Settings tabs are saved together and are considered a single template. The Message Settings tab allows you to specify what type of messages can be sent, and received and how messages can be stored, and replayed. The Subscriber Settings tab controls call transfer features such as number of rings, hold announcement, transfer type and queuing option, as well as the user’s ability to change greetings, call blocking, screening, and notifications. Use this dialog to review, modify or enter the types of voice mail system options subscribers can employ for messages. These options, along with the options on the Subscriber Settings tab, are collectively referred to as a Class of Service. Custom COS templates can also be created directly from the Mailbox Owner Settings which are accessed by double clicking on a mailbox icon on the Mailbox Administration Screen. You can access this template dialog by creating a new COS template, or opening an existing one. The illustration below shows opening a new COS Template
DV2000 Mailbox Administration - Service Release 3.0 85 Drop Down Menus – Templates – COS - Message Settings The Standard COS template has options set as follows (refer to the Explanation of Fields section below for complete descriptions of the fields and sections on the dialog): ¨ Send options section - all options are on except Send priority messages and Future delivery. ¨ Receive options section - all options are on. ¨ Maximum message size is 300 seconds. ¨ Minimum message size is 1 second. ¨ Maximum message storage is 180 minutes. ¨ Review timing parameters section - all options have 5-second intervals. Make changes or entries in the fields as described below, then use the Save or Save As button to complete the new or modified template. (Note: only the Save As button is available if you accessed this dialog through the New Template option, because you have to give the new template a filename.) Explanation of fields: Send Options: For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Send messages Allows the subscriber to send a message to another mailbox or distribution list. Send priority messages Allows the subscriber to send a message that plays immediately upon the message receiver’s login. Send urgent messages Allows the subscriber to send a message that plays before normal messages. Send private messages Allows the subscriber to send a message marked private, which cannot be forwarded or copied. Future delivery Allows the subscriber to specify a delayed (future) delivery for a message. Receive Options: For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Receive messages Allows the subscriber to receive and retrieve messages. Store messages Allows the subscriber to archive messages. Play date/time Allows the subscriber to play the date and time the message was received before each message playback during review. Beep on immediate record Allows the mailbox to be set-up to beep and begin recording without playing any prompt (only available to inband integrated systems for recording conversations). Allow fax mail Allows the mailbox to be set-up to receive facsimile messages.
DV2000 Mailbox Administration - Service Release 3.0 86 Drop Down Menus – Templates – COS - Message Settings Storage Maximum message size Is the maximum length for any one message, measured in seconds. Minimum message size Is the minimum length for any one message, measured in seconds. Maximum message storage Is the total amount of time allowed for all stored messages, in minutes. Review & Timing Parameters: Fast forward interval When reviewing messages, the length of time to jump forward each time this option is selected. Rewind interval When reviewing messages, the length of time to rewind the replay each time this option is selected. Pause interval When reviewing messages, the length of time to pause the replay each time this option is selected.
DV2000 Mailbox Administration - Service Release 3.0 87 Drop Down Menus – Templates – COS – Subscriber Settings Subscriber Settings tab The Standard COS template has options set as follows (refer to the Explanation of Fields section below for complete descriptions of the fields and sections on the dialog): ¨ Number of rings for a call transfer is 5. ¨ Call transfer section - all options are on except ID Call and Call Progress. ¨ Inband no password required, Wake up calls, Hospitality and List style directory access options are all off. ¨ Location Assignment is the default location. ¨ Language Selection - Default language is English Make changes or entries in the fields as described below, then use the Save or Save As button to complete the new or modified template. (Note: only the Save As button is available if you accessed this dialog through the New Template option, because you have to give the new template a filename.) COS Subscriber Settings Use this dialog to review, modify or enter the selections for voice mail system subscriber options. These options, along with the options on the Message Settings tab, are collectively referred to as a Class of Service.
DV2000 Mailbox Administration - Service Release 3.0 88 Drop Down Menus – Templates – Subscriber Settings Explanation of fields: Call Transfer: Number of rings This is the number of rings that determines a ring-no-answer (call progress only). ID Call Announce who the call is for when the phone is answered (typically used for a shared extension). Call progress Monitor ring condition for RNA, busy or connect (opposite of blind transfer). Call progress should only be used for call screening and to provide a busy queue. This feature should never be used with an extension that has a DND button which forwards the call to voice mail or busy forwarding to voice mail. Busy queue can only be used for telephone system extensions which provide a busy signal to a voice mail port . Press * for busy queue On a busy signal, prompts caller to “press *” to get in or stay in a busy holding queue. Subscriber Options: Record greeting Allows the subscriber to record personal, customized greetings. Change call blocking Allows the subscriber to turn call blocking functionality on or off. Change call screening Allows the subscriber to turn call screening functionality on or off (requires Call Progress on). Change notifications Allows the subscriber able to modify mailbox Message Notifications using touch tones which are set up in the Map to DTMF tab. Other Options: For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Inband no password required Permits immediate login on integrated system. Wake Up calls Reserved for future use. Hospitality Reserved for future use. List style directory access If there are multiple matches for a look-up request, presents the matches as a list of options (“Press 1 for…”). If this option is not selected, multiple matches are simply reported. Location Assignment Location – This is the Location assigned to this Class of Service template. To change the assigned Location, click on the down arrow for a list of available location templates, and highlight the one desired. Details button - review the settings of the assigned Location, including the following tabs: ¨ General Info ¨ Outdial Restrictions ¨ Outdial Translations ¨ Outbound Port Access ¨ Sharing Locations
DV2000 Mailbox Administration - Service Release 3.0 89 The settings for the Location assigned to this Class of Service can be reviewed, but not changed, through this view. To change Location Settings, use the System Configuration program, Locations menu. Language Selection Default language - the default language in which system prompts and instructions will be presented once this mailbox has been accessed.
DV2000 Mailbox Administration - Service Release 3.0 90 Drop Down Menus– Templates – Call Routing Call Routing tab Changing the Call Routing settings in mailbox 991 can disable the auto attendant and/or put a voice mail port into and endless loop. For most applications the Standard call routing template should not be modified. Call Routing tab With call routing, the DV2000 can be programmed to route calls based on day, date and time of day. This tab enables you to manage call routing for mailboxes using this template. Please use care in modifying Call Routing, as you can create difficult to diagnose problems in this area. Use this dialog to: ¨ Review the codes in any Call Routing template. ¨ Assign a different Call Routing template to the mailbox. ¨ Create a Custom template for this mailbox. ¨ You can access this template dialog by creating a new Call Routing template, or opening an existing one. The illustration below shows opening an existing Call Routing Template.