DuVoice DV2000 Mailbox Administration Instructions Manual
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DV2000 Mailbox Administration - Service Release 3.0 41 Mailbox Menu - Address List Tab Address Definition - (“Mailbox Address” on previous dialog) the definition of the address, usually an extension or telephone number Use this dialog to define or edit the addresses for destinations specific to this mailbox. You must remember to press after adding or editing an address, otherwise the address will appear as “invalid” when used in a notification or delivery template.
DV2000 Mailbox Administration - Service Release 3.0 42
DV2000 Mailbox Administration - Service Release 3.0 43 Mailbox Editor Menu - Number Restrictions Tab Number Restrictions tab Note: Restrictions defined in the Location Settings cannot be removed here. Outdial Pattern to Restrict - displays the list of current dialing patterns which are restricted for this location. Number Restrictions tab To avoid fraud and abuse, the system administrator may wish to restrict those numbers that can be used for dial-out functions. A phone number that fits a restricted, or blocked, outbound dialing pattern would be unavailable for a subscriber when adding/modifying a number to be used for message notification. Examples of frequently restricted numbers include, a home phone number, personal pager number, cellular phone number or hotel phone number. Use this dialog to review, enter or delete outbound dialing patterns blocked for this mailbox. Note: Number Restrictions are also controlled in Locations (see the System Configuration Manual for details.
DV2000 Mailbox Administration - Service Release 3.0 44 Mailbox Editor Menu - Number Restrictions Tab Outdial Length - displays the number of digits in each restricted outdial pattern. To enter a new outdial pattern to restrict for this mailbox, click on the button. The Add Restriction dialog will be displayed. To delete a restricted outdial pattern for this mailbox, highlight the pattern you wish to delete by clicking on it in the display area, then click on the button. Add Restriction dialog Total length of outdial string pattern This is the number of digits in the dialing pattern to be restricted (e.g., 1-900-###-#### would have a length of 11). The maximum length is 20. Note: You must enter the total length value before you enter the digits to examine. Beginning digits to examine in pattern This is the specific numbers to match to determine whether or not the pattern should be restricted (e.g., 911, 900, 1800, etc.). Enter all numbers without hyphens (dashes), for example, between the long distance access code and area code. Outbound dial strings of this type are not permitted– This displays the pattern created by the current entries in the Total length of outdial string pattern and Beginning digits to examine in pattern fields. (e.g., entries of 10 and 901, respectively, would cause 901- XXX-XXXX to display in this field) Access Type Reserved for future use.
DV2000 Mailbox Administration - Service Release 3.0 45 Mailbox Editor Menu - Message Notifications tab Message Notifications tab You can use multiple Message Notifications templates for one mailbox -- 9 under Protected and 9 under Map to DTMF (for a description of Protected and Map to DTMF, see Explanation of Fields, below). System-provided templates that are available for assignment include templates for Verbal notification, Pager notification and for turning the Message Waiting Indicator on and off. Note that multiple templates with overlapping time windows will schedule multiple notifications. Changes in these notification templates will affect all subscribers using these templates. Create custom notification templates for specific subscribers.Message Notification tab In conjunction with the Address List, the Message Notification Template controls message notification functions. Notifications can be set as Protected, or Map to DTMF. Protected notifications cannot be altered by the subscriber. (MWI On and MWI Off are typically protected) MAP to DTMF notifications can be modified by the subscriber. (Pager notification is often placed in the Map to DTMF section.) Existing notifications can be moved from Protected to Map to DTMF and visa-versa. Notification can take the form of control of the message waiting indication features of the telephone system, sending a message to a digital pager, or delivery of a message to a cell phone. Use this dialog to: ¨ Review the codes in any Message Notifications template. ¨ Assign a Message Notifications template to the mailbox. ¨ Create a Custom template for this mailbox. Notification settings are used to notify a user of messages in their mailbox. Note, this template is for message notifications; for message delivery, use the Message Delivery tab.
DV2000 Mailbox Administration - Service Release 3.0 46 Mailbox Editor Menu - Message Notifications tab From this dialog, you can change the Message Notifications system template(s) assigned to the current mailbox (either under Protected and Map to DTMF - see Explanation of Fields, below) by clicking on the or buttons at the bottom of the screen, or the Add or Remove icons in the toolbar at the top of the screen. Page 87 To create a new system template, click on the New icon in the toolbar at the top of the screen. This will take you to the New Message Notifications template dialog, just as if you selected the New Template - Message Notifications option from the Templates menu. To create a custom template for just the current mailbox, click on the button at the bottom of the screen or the Custom icon in the toolbar at the top of the screen. Typically, you will select one of the pre-made templates, or create a template in the Template Tab (see page 87) however; you can also create a custom Message Notification Template for this mailbox only. Features and functions related to Message Notification Template settings are covered in the Message Notification Template section.
DV2000 Mailbox Administration - Service Release 3.0 47 Mailbox Editor Menu - Message Notifications tab Explanation of fields: Protected This is the list of notification templates for this mailbox that are invisible, or not accessible to the subscriber through the user touch-tone interface. For example, if there were a message waiting indicator light notification template, it would probably be under “All Plans.” Map to DTMF This is the list of notification templates for this mailbox that are visible, or accessible to the subscriber through the user touch-tone interface. Use the large arrow to move a highlighted template from one category (e.g.:, Protected) to the other, (e.g. MAP to DTMF). Under Map to DTMF, use the up and down turning arrows to move the position of a highlighted template in the list. The position in the list indicates the “notification number” the subscriber must use to access and change a notification template. Note: If the subscriber modifies a notification template, that creates a custom template assigned to this mailbox; the original system template is unchanged and no longer assigned. Template Definition This section contains: · the class of message for which to notify, such as all messages or priority messages · the Starting and Ending times, i.e., the time to start message notifications according to these specifications · the days of the week this notification applies to Description The first line in this section contains: · the delay time, i.e., the length of time to wait after receiving a message, before notifying · the frequency, in minutes, with which to attempt subsequent notifications of one message if the first attempt is unsuccessful · the maximum number of times to try to notify for one message Notification Address Defines where to send notification of the message. The choices, which are defined in the Mailbox Address Lists tab under Mailboxes, are: ¨ Office Extension ¨ Office Number ¨ Fax Number ¨ Personal Fax Number ¨ Home Number ¨ Cellular Number ¨ Pager Number ¨ Message Waiting Indicator ¨ Pager Display ¨ Forward to Mailbox Notification Technique The choices for the message notification technique are: ¨ Verbal Notification ¨ Pager Notification ¨ Message Waiting Indicator OFF ¨ Message Waiting Indicator ON
DV2000 Mailbox Administration - Service Release 3.0 48 Mailbox Editor Menu - Message Notifications tab Light for every message This applies only if the Notification Technique selected is Message Waiting Indicator ON. Click on this button to indicate the MWI should be lit, or turned on, for each message notification. Notification Method The method, or series of steps, used to perform the message notification. This is the Standard Method unless an alternative method has been created and assigned using the Method Editor dialog. Template disabled Check this box to leave the template assigned to the mailbox, but not functioning. Additional Information: Rollovers: If a mailbox has Notification templates assigned, but a message is received when no template time frame is active, the system will search the mailbox for the first template with an active time frame and send the notification at that start time. For example, if a message is received at 10:00 a.m. and the next assigned template start time is 1:00 p.m., then the notification is scheduled for 1:00 p.m. Unsuccessful notifications: If the first notification attempt is unsuccessful, e.g., returns a ring-no-answer for a verbal message delivery attempt, the system will retry as specified by the continue to notify minutes and maximum number of attempts fields. Then, if the maximum attempts are reached, the notification stops. If the active time window expires before maximum attempts are reached, the system searches for the next active time window and schedules the next notification attempt at the start of that template time frame. This is called “rolling over attempts.” If rollover occurs, the number of attempts counter resets to zero. Multiple notifications: If you can have multiple templates assigned for notifications, the system will schedule an attempt for each active template as long as the Notification Selection (address) and Notification Technique combination is unique. For example, you can have 3 verbal notifications active and each will be scheduled if the address is different for each; if a duplicate address is encountered, however, that event will not be scheduled. Or, you can have different techniques with the same address, such as both a Verbal Notification and a Pager Notification scheduled to the same address. Once a user logs in to his mailbox, all pending notifications are canceled. (The one exception to this is the message waiting indicator light. The user must listen to all new messages before the light is turned off.)
DV2000 Mailbox Administration - Service Release 3.0 49 Buttons Add - add another Message Notifications template for this mailbox. Remove - remove the highlighted Message Notifications template for this mailbox. Custom - set up a new custom Message Notifications template for this mailbox. OK - save changes for this mailbox and return to the Main Menu. Cancel - leave this dialog without saving any changes. Apply - save changes for this mailbox and remain on this Template. Help - access the online help topic for this dialog.
DV2000 Mailbox Administration - Service Release 3.0 50 Mailbox Editor Menu - Message Notifications tab Example Elizabeth wants to be immediately paged on urgent messages between 7:00 AM and 11:00 PM Mon - Fri and to have the page repeated three times for the next 45 minutes. She wants to be able to modify the notification time from her mailbox. Here is a step-by-step set of instructions to set-up this notification: 1. In the Address Tab, create an address for the pager. (See Address List Tab – page 35 2. In the Message Notifications Tab a. Create a new Notification b. Select Map to DTMF. 3. When the window opens, select the notification event (i.e.; Urgent), delay before first notification, frequency and number of events. 4. Select the Notification Address (Pager Number) 5. Select the Notification Technique (Pager Notification) 6. (Unless directed to do so by DuVoice Technicians, Do Not modify the notification Method.) 7. Select the days (Mon Tue Wed Thu Fri) and starting and Ending hours to notify. Note: NOTIFICATIONS ARE NOT ACTIVE UNLESS NOTIFICATION STARTING AND ENDING TIMES ARE SELECTED. 8. Save.